Nacogdoches, TX – July 2, 2019 – Etech Global Services, a leading business provider of customer engagement solutions, announces that the organization is humbled to receive two honorable mentions during the Customer Contact Week Excellence Awards Gala. The event was held on Tuesday, 25th June 2019, at the Mirage in Las Vegas.
Etech, as a contact center, was acknowledged in the category of ‘BPO of the Year’. Also, the business insights and analytic division of Etech, Etech Insights (EI), was appreciated in the category of ‘Disruptive Technology of the Year.
The 2019 CCW Excellence Awards strives to honor, recognize, and promote professionals and teams who are committed to driving superior contact centers and customer experience (CX) performance. The awards are dedicated to recognizing quality thinking, creativity, and execution across the full spectrum of contact center functions.
“Etech takes pride to be recognized at the global level for delivering effortless customer experience over the years. It is an honor for the entire Etech family to be valued with these honorable mentions by Customer Contact Week. Without Our People, none of these would have been accomplished. To receive public recognition like these affirms our efforts, values, and beliefs and inspires us always”, said Etech’s President and CEO, Matt Rocco.
Some of the key highlights of Etech Insights (EI) and Etech, as a BPO, that were featured include:
- Use of the latest state-of-the-art technologies, partnering Human Intelligence and Artificial Intelligence, to uncover actionable insights that repairs and improves processes and augment the overall customer experience
- Utilization of tools like QEvalPro, Speech Analytics, and Artificial Intelligence to provide clients with a cutting-edge method of how to remain not only relevant in today’s market but to thrive
- The smart training programs providing synergy between internal culture and the client’s brand
- The successful approaches to overcome challenges like agent attrition, competition in the marketplace, and technology advancements
About Etech Global Services
Etech Global Services is a global leader of customer engagement solutions serving some of the world’s most trusted brands. Etech is trusted with their most precious assets- their customers. Why? Because Etech honors commitments and delivers; the result is measurably changing behavior while driving business growth and profitability through solutions that engage millions of customers each day across multiple touch points using analytical, traditional, digital, mobile and emerging technologies to communicate with your customers when and how they choose.
Etech believes in making a remarkable difference for our people, our customers, and our communities. Etech’s industry leading technology services, like Etech Insights, provides you with business insights and analytics that transform your interactions. Etech Insights combines human intelligence with the knowledge and power of artificial intelligence to identify performance enhancing behaviors and voice-of-customer insights that are not easily identifiable through traditional quality management. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and create a competitive advantage of your competition leading to increased market share.
Etech believes through serving, we are able to make a remarkable difference for you and your customers.