Etech to Discuss Generating Wow Customer Experience with Quality Monitoring Solution

Nacogdoches, TX – May 27, 2016 – Etech Global Services will be a workshop leader and exhibitor at the 17th Annual Call Center Week (CCW) Conference and Expo on June 27-July 1 in Las Vegas.


Although visitors to Etech’s booth #1312 in the expo hall can learn about the company’s live chat, quality monitoring and social media services, the highlight of Etech’s participation in the CCW will be its workshop June 28 on Quality Metrics. The workshop at The Mirage will be presented by Etech’s President Matt Rocco, Executive Vice President of Customer Experience Jim Iyoob along with Manny Marrero Jr., the Senior account Manager at


Attendees to Etech’s 8 a.m. presentation will gain strategic insights for their businesses such as:


  • How to build a successful Customer Experience program.
  • How to mine employee-customer interaction analytics to discover methods for improving customer experiences.
  • How to anticipate their customers’ needs and goals.
  • Why quality assurance is challenging but vital and how to overcome barriers to better customer service.
  • How to uncover helpful information about competitors and other hidden business opportunities.


Iyoob expects the workshop to be a game-changer for attendees looking to exceed customer expectations. “The presentation will help organizations boost the productiveness and efficiency of their call centers and enhance their overall business growth,” Iyoob said.


“Those who attend Etech’s workshop will learn why Customer Experience is becoming more important than traditional Quality Assurance, how to build a successful customer experience program and how to transform from a data centric to Customer Centric Quality program,” Rocco said.


About Etech Global Services


Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust us with their most precious assets: their customers. Why? Because Etech’s commitment to continuous improvement, next-generation technology and growing and empowering our people results in solutions that work. Voice, chat, email, social media, Etech is here to communicate with your customers when and how they choose. For more information:




Press Contact:
Veronica Hill Chimney

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