Etech’s Matt Rocco named as a finalist at The 2019 Business Transformation & Operational Excellence World Summit (BTOES19)

Nacogdoches, TX – March 5th, 2019 –  Etech Global Services President & CEO, Matt Rocco, has been named a finalist for Operational Excellence CEO of the Year Award at The 2019 Business Transformation & Operational Excellence World Summit.


Matt is the definition of a true servant leader who has built not only a phenomenal culture at Etech but also a remarkable team of leaders that carry out his vision and mission day in and day out. With Matt’s guidance and direction, Etech has grown, and continues to grow, to levels that not many even imagined possible, especially starting with just one location in East Texas.  Matt is constantly developing, coaching,  and inspiring his fellow Etech colleagues to go the extra mile, make a remarkable difference, and reach their true potential.


“Etech is continuously looking for new and innovative ways to better serve our people and our customers both internally and externally. I believe that it is Servant Leadership that enables our people to feel empowered, included and valued; it is the foundation to a culture that fosters all people to reach above and beyond anything they think possible. I am honored to be recognized in this category that showcases Etech’s efforts to guided future”, said Etech’s Matt Rocco, President & CEO.


More than 70 professionals worldwide participated in the judging process to select The 2019 Business Transformation & Operational Excellence. The finalists will be revealed at The Gala Award Reception and Awards Ceremony at the Orlando – Loews Portofino Bay Hotel at Universal Studios on March 20, 2019.


About Business Transformation & Operational Excellence Awards

The Business Transformation & Operational Excellence Awards have been established to showcase the most outstanding organizational achievements globally through the application of Operational Excellence programs.  The focus of this elite awards program is to demonstrate to the global business community the real results, which organizations achieve through the successful implementation of Operational Excellence. The details for the awards can be read here.


About Etech Global Services

Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust Etech with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next-generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Voice, quality monitoring, chat, social media, and email, Etech is here to communicate with your customers when and how they choose.


Etech believes in making a remarkable difference for you and your customers. Etech’s industry-leading technology services, like Etech Insights division, provide you with analytics and insights into your customer interactions. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and obtain a competitive edge over your competition allowing you to increase market share.



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