•   December 05, 2011 Kathryn Williams Named Lufkin Recruiter for Etech

    Lufkin, TX –December 5, 2011 – Etech Global Services, a global business process outsourcer, is pleased to announce the selection of Kathryn Williams as the organization’s new Lufkin Recruiter.
    “Kathryn Williams has an obvious love for Lufkin and has demonstrated through her community involvement a passion for promoting and improving the livability of our community,” said Matt Rocco, President and COO of Etech Global Services. “We’re confident that her rich experience in marketing and knowledge of the Lufkin community will enable her to immediately make meaningful contributions to the success of Etech.”
    Ms. William’s experience includes positions with the Lufkin Daily News, working with a local physician and assisting her Mother as Pageant Director, Pageants of East Texas. In 2009 Kathryn joined the Junior League of East Texas and was Provisional President, Pre Ball Chair of Charity Ball in 2010, and currently serves as the Decorations Chair for the New Year’s Eve Charity Ball.
    “Kathryn’s background makes her a perfect fit for the Etech team,” said Mr. Rocco. “She understands the local market and people and will be a great asset and advocate for Etech’s hiring needs.”
    Williams lives in Lufkin with her two children, Carter and Kaitlin.
    To learn more about Etech Global Services, visit www.etechgs.com


    About Etech Global Services

    Etech Global Services is a leading provider of intelligent sales and service solutions utilizing inbound and outbound voice and web chat.  We understand the importance of customer relationships. That’s why all of our solution strategies are driven by the ‘voice of the customer’.  Our stringent QA process ensures an ever-improving customer experience.  We also gather critical business intelligence data from each customer interaction. And we do everything with the highest integrity and quality possible.  These differences allow us to provide industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable our clients to increase revenue and delight their customers.   For more information: www.etechgs.com




    Press Contact:
    Veronica Chimney

    Jim Iyoob

    Jim Iyoob is the Chief Customer Officer for Etech Global Services. Jim has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Jim has an impeccable track record of innovation and advanced business intelligence. Based on his level of expertise, Jim has been featured in numerous publications including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter by “Iwantitnow”. He has co-authored three books on the call center quality monitoring.