•   November 03, 2011 Etech Global Services Wins Community Impact Award

    Etech’s volunteer involvement in the community recognized and commended at a local Texas gala.

     

    Etech Global Services, a global business process outsourcer, was honored at the first Community Impact Awards Gala at Stephen F. Austin State University on October 27th. Etech received the Outstanding Business of the Year Award for their volunteer services in both Angelina and Nacogdoches counties. The Christian radio stations 90.9 KWSP and 91.9 KAVX hosted the event to award local businesses that give back to their communities in the two Eastern Texas counties.

     

    Although KSWP-KAVX Christian Radio held the gala, the residents of Angelina and Nacogdoches counties were the ones to nominate Etech Global Services. According to COO—and member of the Nacogdoches Independent Schools board of trustees—Matt Rocco, “We’re grateful to be in the communities that we are in and to be able to partner with so many caring and generous individuals and businesses.” Many of the employees at Etech spend time volunteering at the Nacogdoches County United Way, the Nacogdoches Habitat for Humanity, the Boys and Girls Club and many other non-profit organizations and churches in the area.

     

    Etech is based in Nacogdoches, Texas, with offices in East Texas, Jamaica and India. Not only are the members of the Nacogdoches headquarters at work in society, the 2300 employees across the globe commit themselves to providing excellent customer support to companies that need their expertise. Each day, the ATA-SRO accredited firm provides web chat services, inbound and outbound call voice services, quality assurance and business smarts. All team members are also taught the twelve merits of Teamwork, Integrity, Accountability, Valuing People, Communication, Vision, Adaptability, Humility, Creativity, Positive Influence, Teachability, and Courage, merits which lead them to take initiative in the community.

     

    About Etech Global Services

     
    Etech Global Services is a leading provider of intelligent sales and service solutions utilizing inbound and outbound voice and web chat.  We understand the importance of customer relationships. That’s why all of our solution strategies are driven by the ‘voice of the customer’.  Our stringent QA process ensures an ever-improving customer experience.  We also gather critical business intelligence data from each customer interaction. And we do everything with the highest integrity and quality possible.  These differences allow us to provide industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable our clients to increase revenue and delight their customers. For more information: www.etechgs.com

     

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    Jim Iyoob

    Jim Iyoob is the Chief Customer Officer for Etech Global Services. Jim has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Jim has an impeccable track record of innovation and advanced business intelligence. Based on his level of expertise, Jim has been featured in numerous publications including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter by “Iwantitnow”. He has co-authored three books on the call center quality monitoring.