Elevate Customer Experience with

Quality Monitoring
Software for Call Centers

Enhance your team’s productivity with Etech’s QEvalPro and ensure
effective evaluation, coaching and deliver superior customer
experience.

WHAT IS QEVALPRO?

Etech’s QEvalPro is a quality monitoring software for call centers and an agent performance management tool, that meets the stringent demands of quality, compliances, agent training & performance management, respective of the campaign size, or interaction volume, QEvalPro has been designed to meet contact center’s specific requirements. It has been developed based on our real-time practical experiences while facing day-to-day challenges.

PRODUCT TOUR

TURN EVERY CUSTOMER INTERACTION IN AN OPPORTUNITY

Enhancing the Customer Experience is a never-ending journey. QEvalPro manages the critical aspects of your call center’s quality monitoring, identifies opportunities and derives actions to improve processes, sales conversion, and customer satisfaction.

CUSTOMIZABLE PLATFORM

CUSTOMIZABLE PLATFORM

QEval is fully customizable for streamlining all levels of your quality monitoring process, such as, addressing the stringent demands of quality, customer experience, and compliance.

ADVANCED REPORTING SUITE

ADVANCED REPORTING SUITE

Featuring 50+ reports to provide complete visibility and actionable insights for overall contact center operations. Get a real-time, birds-eye view of your call center processes in a few clicks.

QUANTIFY COACHING

QUANTIFY COACHING

Measure coaching impact, efficiency, and effectiveness using insightful reports. With a closed-loop coaching process, coaching information will be logged and retained for continuously optimizing agent performance.

INTUITIVE DASHBOARDS

INTUITIVE DASHBOARDS

Get insightful, interactive, and tailormade dashboards for Executives, Supervisors, and Frontline Team members, showing key performance metrics of your contact centers on a single screen.

PERFORMANCE TRENDS

PERFORMANCE TRENDS

Drill down into daily, weekly, and monthly analytical trends for measuring & comparing performances for all locations, campaigns, programs, teams, or individual levels.

REAL-TIME CHAT MONITORING

CUSTOM REAL-TIME ALERTS

Get real-time notifications for critical errors, pending reviews, performance alerts, coaching statuses, reviews & disputes, and much more. Set custom notifications to stay updated 24*7.

360-DEGREE AGENT EVALUATION AND PERFORMANCE MANAGEMENT

360-DEGREE AGENT EVALUATION AND PERFORMANCE MANAGEMENT

Carry out 360-degree evaluations of agents using unlimited, customizable evaluation forms with flexible scoring options, allowing you to assign training for opportunities in a built-in training module.

UPSELLING/CROSS SELLING SERVICES

EASE OF INTEGRATION

Simplify and Automate the quality assurance & coaching process of your contact center by integrating QEval with speech analytics, learning management system, CRM, call recording system, dialing platforms, etc.

AUTOMATED COMPLIANCE MONITORING

AUTOMATED COMPLIANCE MONITORING

Keep track of regulatory and compliance measures, by getting notifications of critical errors. Etech is a trusted partner, following all local, federal and international laws to prevent compliance violations.

EASE OF INTEGRATION WITH YOUR FAVORITE APPLICATIONS

Ensure a seamless integration process within your eco-system of tools such as Dialing Systems, Call Recording System, and CRM. Get access to advance reports & analytics, real-time monitoring and providing near-instant alerts to your team members

CASE STUDY

HOW ETECH’S INTERACTION ANALYSIS HELPED CUSTOMER IN CALL REDUCTION, ENHANCE CUSTOMER SATISFACTION AND INCREASE IN OVERALL EFFICIENCY?

Identifying and improving what your customers love & hate about your brand is critical to driving amazing customer service experience as well as overall business success. To overcome competition, the brand was seeking a partner to identify insights from customer interactions. The Etech Insights team analyzed the interactions & determined the key drives responsible for customer effort, frustration, positive and negative customer sentiment. Going beyond, our team also recommended call flow examples and best practices to drive overall customer satisfaction.

Industry: Retail | Service: Quality Monitoring & Analytics

Watch Etech’s QEvalPro in Action depicting the clear picture of real-life application.

Learn more about

Digital Engagements

from our CX Experts.

Scroll to Top

Request a Demo



Download Case Study



Request a Free Trial

Contact Us

Thank you for sharing your details. Your Case study is ready to Download.