Resources

Etech Resources

Etech Global Services is committed to providing learning resources to help contact center managers, operations leaders or marketing managers stay up-to-date on the latest trends and results. Written daily by the experienced leadership, Etech’s blogs, case studies, and articles are excellent references for discovering valuable insights for your business.

Case Studies

Read How Etech has helped companies of all-size.

HOW ETECH’S INTERACTION ANALYSIS HELPED CUSTOMER IN CALL REDUCTION, ENHANCE CUSTOMER SATISFACTION AND INCREASE IN OVERALL EFFICIENCY?

Identifying and improving what your customers love & hate about your brand is critical to driving amazing customer service experience as well as overall business success. To overcome competition, the brand was seeking a partner to identify insights from customer interactions. The Etech Insights team analyzed the interactions & determined the key drives responsible for customer effort, frustration, positive and negative customer sentiment. Going beyond, our team also recommended call flow examples and best practices to drive overall customer satisfaction.Industry: Retail | Service: Quality Monitoring & Analytics

HOW ETECH’S EFFECTIVE CUSTOMER ENGAGEMENT STRATEGY HELPED A WELLNESS RETREAT DELIVER HIGHLY EFFICIENT CUSTOMER SUPPORT

Being consistently available for customers throughout their customer journey and constantly engaging with them is key to deliver a superior customer experience. With huge competition in the market, the customer was seeking an experienced partner that can build tailormade customer engagement programs to enhance customer satisfaction, increase sales conversions and build customer loyalty.

Industry: Leisure | Service: Inbound, Outbound and Live Chat Services

Video Center

Stay up to date with engaging visuals from Etech

Trusted Contact Center Solution Advisor

sa

Etech’s Integrated Cx Analytics & Insights Solution

Interaction Analytics Simplified With Qeval | Call Center Quality Monitoring

Customer Experience Analytics By Etech Insights

Podcast

Etech’s latest podcasts to understand and hear the techniques Etech’s leaders use to maintain a skilled, rewarding, and successful environment.

Brochures

Concise description of our products and services

White Paper

Improving customer experiences is one of the important areas of focus for leading brands. While it is the responsibility of the entire organization to ensure quality customer experiences for sales and support services, the frontline team, being contact center agents, are the first line of defense.

In this modern era, pricing or products are no longer key differentiators, but rather, it is the overall experience provided by brands which make a remarkable difference for their customers. Technology helps organizations improve customer loyalty and customer experiences, without compromising on operational efficiency.

In this whitepaper, you will have an opportunity to learn about the impact of AI on different functional areas of contact centers, including:

Download Our Exclusive Whitepaper!



E-Books

Learn from Etech’s visionary thought leaders

Delivering Customer Experience That Matters

The Future of Contact Centers

Quality Monitoring In A Contact Center

Presentations

Etech’s latest presentations delivered by our senior team.

Customer Contact Week – San Antonio 2023

From Attrition to Mission: How Data and Purpose Stop the Revolving Door
Explore how to leverage data analytics to understand customer sentiment and connect agent purpose with improved tenure and positive customer experiences. Learn how to use large-volume datasets to create impactful human experiences. Get empowered with a roadmap that boosts agent engagement, enhances productivity, and delivers better CX.

Key Takeaways:

Press Release

Read latest news from Etech Global Services

No posts found!

Newsletters

Stay updated with Etech’s latest achievements and news

01

July 2023

02

June 2023

03

May 2023

04

April 2023

Scroll to Top

Download Case Study



Download Case Study

Free Download Presentation

Contact Us

Thank you for sharing your details. Your File is ready for Download.

Thank you for sharing your details. Your Case study is ready to Download.

Thank you for sharing your details. Your Case study is ready to Download.

Thank you for sharing your details. Your Presentation is ready for Download.