Experience the Next-Gen QA Platform in Action
With smarter dashboards, real-time insights, and AI that actually works, QEval empowers teams to move from reactive to proactive customer experience strategies.
What You’ll Learn
- Live QEval Platform Walkthrough
Experience a comprehensive demo of QEval’s latest 2025 release with innovative features and enhanced capabilities. - Real-Time Analytics & Scorecards
See live analytics and real-time scorecards designed for agents and supervisors to monitor performance instantly. - AI-Powered Transcription & Sentiment Analysis
Discover how AI-powered transcription and sentiment tracking provide deeper insights into customer interactions. - Performance Enhancement Strategies
Learn how to leverage insights to improve agent performance and ensure compliance across your contact center. - ROI-Driven Case Studies
Explore real-world use cases that demonstrate measurable ROI and operational improvements.
Meet the Speakers
Nicole Kyle
Managing Director & Co-founder, CMP Research
Nicole Kyle is Managing Director and co-founder of CMP Research. Nicole joined CMP in November 2021 from Gartner, where she spent eight years leading research and advisory. Nicole is known for her exceptional work in customer contact, workplace strategy, and employee engagement, delivering frame-breaking insights that have supported critical decision-making across hundreds of enterprise-level leadership teams. Prior to Gartner, Nicole was a journalist and still maintains the natural curiosity of journalism in her research. Fun Fact: Nicole lived and worked in London for five years.
Manu Dwievedi
Sr. Director of Etech Insights, Etech Global Services
Manu joined Etech in March 2014 as an Online Chat Representative. During his tenure, Manu has held responsibilities in various facets of call center, including operations, training as well as quality monitoring & analytics. Manu is driven and passionate about customer experience management, data science, natural language processing, machine learning, and driving innovative conversational AI solutions for business growth.
Don’t Miss out
FAQs
This live webinar showcases QEval’s latest features through a comprehensive demo, including AI-powered transcription, sentiment tracking, and real-time analytics for enhanced agent performance and compliance.
This webinar is designed for CX and Quality Assurance leaders, contact center decision-makers, operations managers focused on compliance and coaching, and analysts looking for proven solutions.
Simply register and gain on-demand access to the session.
Yes! While this is an on-demand session, you can reach out to our team for any follow-up questions or clarifications.
If you need further details, feel free to email us at info@etechgs.com.