Discover What Separates AI Buzzwords from Business Impact
In this on-demand session, experts from Etech Global Services break down the real reasons most AI initiatives collapse—and show you how to pick AI solutions that actually deliver measurable performance gains.
If you’re exploring new tools or rethinking your current tech stack, this webinar gives you a proven framework to evaluate AI vendors and drive real value.
Bonus: Get our AI Evaluation Checklist—a tool used by leading CX teams to vet vendors with confidence.
What You’ll Learn
- Why Most AI Projects Fail
Uncover the hidden reasons AI underperforms—like vague goals, weak vendor alignment, and overhyped tech. - How to Spot AI That Works
Learn how to evaluate real-world use cases, performance benchmarks, and vendor proof points. - 7 Key Questions to Ask Every AI Provider
Use a structured framework to compare platforms and avoid empty promises. - Case Studies: What Real ROI Looks Like
See how AI improved compliance, NPS, and agent productivity across real contact center environments. - How to Pilot-Test AI Without Full Commitment
Minimize risk and validate impact before a full rollout using smart test strategies.
Meet the Speakers
Jim Iyoob
Chief Customer Officer, Etech Global Services
Jim is a 34-year veteran of the call center/BPO industry. He is passionate, driven, and an energetic business leader with a strong desire to remain ahead of the curve in outsourcing solutions and service delivery.
Jim has an impeccable track record of innovation and advanced business intelligence. He has been instrumental in setting up solutions for brands looking to optimize and automate their daily customer experience needs.
Jordan Zivoder
Quantitative Research Lead, Customer Managment Practice.
Jordan Zivoder brings over a decade of expertise in market research and Voice of the Customer (VoC) strategy. As the Quantitative Research Lead at CMP Research, Jordan drives data-backed insights that help leading organizations transform their customer experience and contact center operations. Jordan is also a frequent speaker at major industry forums, including Customer Contact Week, where he shares emerging trends and practical frameworks for turning data into action.
Manu Dwievedi
Sr. Director of Etech Insights, Etech Global Services
Manu joined Etech in March 2014 as an Online Chat Representative. During his tenure, Manu has held responsibilities in various facets of call center, including operations, training as well as quality monitoring & analytics.
Manu is driven and passionate about customer experience management, data science, natural language processing, machine learning, and driving innovative conversational AI solutions for business growth.
Don’t Miss out
FAQs
It’s a practical session that helps leaders understand why AI fails—and how to evaluate solutions that deliver measurable ROI.
- CX Leaders exploring AI
tools - Contact Center Operations Professionals
- Innovation & Digital Transformation Heads
- Technology Decision-Makers
Click “Watch Now” above and enter your email. You’ll get instant access to the on-demand recording.
Yes, feel free to share the webinar link internally.
A free downloadable tool provided with the webinar—7 questions to vet any AI vendor or solution confidently.
If you have any further questions or need additional information, please feel free to contact us at CX@etechgs.com.