Technical Project Manager (CTI)

  • Remote
  • Anywhere

WHAT WE OFFER:

  • Canteen Subsidy 
  • Night Shift allowance as per process 
  • Health Insurance 
  • Tuition Reimbursement 
  • Work-Life Balance Initiatives 
  • Rewards & Recognition

WHAT YOU’LL BE DOING:

The Technical Project Manager (TPM) with expertise in Computer Telephony Integration (CTI) and software development is responsible for planning, executing, and finalizing projects according to strict deadlines and within budget. This role requires a blend of project management acumen, technical knowledge of CTI platforms, and hands-on experience in software development. The TPM will collaborate with cross-functional teams, including developers, QA engineers, and business stakeholders, to ensure successful delivery of projects.

Key Responsibilities: 

1. Project Planning and Management: 

  • Define project scope, goals, and deliverables in collaboration with senior management and stakeholders. 
  • Develop detailed project plans, including timelines, resource allocation, and budget estimates. 
  • Coordinate internal resources and third parties/vendors for the flawless execution of projects. 
  • Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques. 

2. Technical Expertise: 

  • Provide technical guidance and expertise in CTI (Computer Telephony Integration) technologies, ensuring that solutions align with business needs and technical requirements. 
  • Oversee the development and implementation of CTI solutions, ensuring integration with existing systems and compliance with industry standards. 
  • Stay up-to-date with emerging trends and technologies in CTI and software development. 

3. Software Development Oversight: 

  • Collaborate with software development teams to ensure the successful delivery of high-quality software solutions. 

4. Stakeholder Communication: 

  • Serve as the primary point of contact for project stakeholders, providing regular updates on project status, risks, and issues. 
  • Facilitate communication between technical teams and non-technical stakeholders to ensure clear understanding of project goals and progress. 
  • Prepare and deliver project presentations and reports for senior management and clients. 

5. Risk Management: 

  • Identify potential project risks and develop mitigation strategies to minimize impact. 
  • Monitor and manage project risks and issues, escalating as necessary to ensure timely resolution. 
  • Ensure compliance with company policies, procedures, and quality standards throughout the project lifecycle. 

6. Team Leadership: 

  • Lead and motivate project teams, fostering a collaborative and productive work environment. 
  • Provide mentorship and guidance to team members, promoting professional growth and development. 
  • Conduct performance evaluations and provide constructive feedback to team members. 

WHAT WE EXPECT YOU TO HAVE:

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. 
  • Proven experience as a Project Manager, with a focus on CTI platforms and software development projects. 
  • Strong technical background, with hands-on experience in software development, particularly in CTI technologies. 
  • Solid understanding of project management methodologies, such as Agile, Scrum, or Waterfall. 
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders. 
  • Strong problem-solving skills and the ability to manage multiple projects simultaneously. 
  • PMP, PRINCE2, or similar project management certification is a plus. 

Preferred Skills: 

  • Experience with specific CTI platforms (e.g., Genesys, Avaya, Cisco) and their integration with other systems. 
  • Knowledge of software development languages and frameworks (e.g., Java, C#, Python, .NET). 
  • Familiarity with cloud computing platforms and services (e.g., AWS, Azure, Google Cloud). 
  • Experience in managing remote and distributed teams. 
  • Strong organizational skills and attention to detail. 
  • Must to have Contact center domain projects experience. 

To apply for this job email your details to priya.mittal@etechtexas.com

Job Title : Technical Project Manager (CTI)
Department : Software Development
Reports to : Asst. Director -Software Development
Location : Gandhinagar
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