White Papers
PCI Redaction on Call Audio: How ASR Technology Can Mitigate Risk
Risk is inherently involved in moving large amounts of data, and any PCI contained in the data increases that risk. Yet system migrations and technology
The CX Strategy – AI Ignites Call Center Performance
Improving customer experiences is one of the important areas of focus for leading brands. While it is the responsibility of the entire organization to ensure
Improving CX and Contact Center Performance
Transcribing and analyzing every call or customer interaction are nearly impossible. However, monitoring and understanding these interactions manually and resorting to a small sample of
Leveraging AI Powered Speech Analytics
Speech Analytics for Voice of Customer Insights Speech Analytics is revolutionizing the contact center industry with detailed insights and analytics for determining the Voice of