I came across an article the other day in The Harvard Business Review that caught my eye. It did so […]
Read moreLive chat makes interacting with existing and potential customers much more efficient. Studies have found when companies implement live chat […]
Read moreThis is the second installment you’ve been waiting for regarding saving your talent. You can read Part 1 here. Below […]
Read moreThe title of this blog, Valuing People, is one of the 12 Character Commitments at Etech Global Services, and I […]
Read moreSpreadsheets are the traditional method of maintaining data in a call center. However, inconvenient issues can arise when supervisors need […]
Read moreHigh turnover affects your company’s performance and growth. It is very expensive to keep training employees who leave immediately after. […]
Read moreEtech’s vision – “To make a remarkable difference for our people, our customer and in our communities.” Our ability to […]
Read moreAbandoned shopping cart rates are a crucial metric for retailers who are concerned about increasing online conversion. Thousands of dollars […]
Read moreThe staggering advancement of social media, digital technology, cloud computing and other tools combined with a revolution in how people […]
Read moreJohn Maxwell writes that “The true measure of leadership is influence – Nothing more, Nothing less.” I believe that a […]
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