Historically, when an organization thought about properly securing the logical infrastructure, it was about placing controls at the access points. […]
Read moreAccountability: We hear that word thrown around a lot and for some it can hold deep meaning while for others […]
Read moreTechnology has offered us many ways to gauge customer experience and adjust business practices in response, but not until social […]
Read moreCoaching employees is important for continuity of an organization. Your leadership team needs to pass on the wisdom and knowledge […]
Read moreI came across an article the other day in The Harvard Business Review that caught my eye. It did so […]
Read moreLive chat makes interacting with existing and potential customers much more efficient. Studies have found when companies implement live chat […]
Read moreThis is the second installment you’ve been waiting for regarding saving your talent. You can read Part 1 here. Below […]
Read moreThe title of this blog, Valuing People, is one of the 12 Character Commitments at Etech Global Services, and I […]
Read moreSpreadsheets are the traditional method of maintaining data in a call center. However, inconvenient issues can arise when supervisors need […]
Read moreHigh turnover affects your company’s performance and growth. It is very expensive to keep training employees who leave immediately after. […]
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