In my 34 years in contact center management, I have seen a variety of leadership styles. What is important about […]
Read moreGlowing customer reviews are the gold dust of modern commerce. Recent studies have consistently shown that customer reviews are one […]
Read moreWhile you might already be perfectly aware of the existence of live chat, you might not be too well versed […]
Read moreThe communication that occurs between customers and agents in your call center hold incredibly valuable information. There are many industry […]
Read moreWhen running any business, even a call center, the goal is to ensure it grows every year and deliver a […]
Read moreA pre-chat survey enables the collection of visitor information prior to the chat session beginning and quickly route the session […]
Read moreEven Michael Jordan had a coach, coaching your team is important if you want to drive continuous improvement. Effective coaching […]
Read moreBeing in a leadership position in any sort of environment is challenging. No matter the uniqueness of their individual situations, […]
Read moreUnderstand the intricacies of consumer behavior online and optimize your business strategies to cater to modern consumer needs.
Read moreNot only has social media changed the way we communicate and reconnect with old classmates, family and friends, it’s also […]
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