In my last blog post, we defined what a Social Enabled Call Center is, a call center using social media […]
Read moreWhile many businesses are concerned about the threat external hackers pose to their online systems, it is crucial to note […]
Read moreWhy you may want to adopt a best-of-both-worlds approach. While androids are both an operating system and a sci-fi concept […]
Read moreToday I’m submitting the 4th blog in our Character Commitment Series. I’ve spent the past several months writing a blog […]
Read moreLearn how a socially enabled call center utilizes social media for effective customer service and why it’s essential for modern businesses.
Read moreHistorically, when an organization thought about properly securing the logical infrastructure, it was about placing controls at the access points. […]
Read moreAccountability: We hear that word thrown around a lot and for some it can hold deep meaning while for others […]
Read moreTechnology has offered us many ways to gauge customer experience and adjust business practices in response, but not until social […]
Read moreCoaching employees is important for continuity of an organization. Your leadership team needs to pass on the wisdom and knowledge […]
Read moreI came across an article the other day in The Harvard Business Review that caught my eye. It did so […]
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