May 17–20, 2026

Location: The Wigwam Resort, Arizona

In today’s rapidly evolving contact center landscape, continuous learning is the key to leadership excellence. The Call Center Campus Symposium offers a hands-on environment where attendees can gain new skills, reflect critically on their operations, and learn from peers and industry experts tackling similar challenges. Join Etech Global Services at the Call Center Campus Symposium 2026, where leaders and innovators come together to advance best practices, enhance leadership skills, and redefine customer experience excellence. Etech’s Session Led by:

• Jim Iyoob, President, ETS Labs | Chief Customer Officer, Etech
• Melissa Wood, Dean of Global Leadership Development, Etech Global Services

What You’ll Gain:

• Hands-On Learning: Participate in dynamic sessions led by Experts and industry thought leaders to strengthen your operational and leadership capabilities.
• Actionable Insights: Learn how to apply practical strategies that boost agent engagement, optimize performance, and drive exceptional customer outcomes.
• Peer Networking: Engage with professionals across industries who are raising the bar for call center excellence and share experiences that inspire growth.

Why Attend: From interactive workshops to meaningful networking sessions, every aspect of the Call Center Campus Symposium is crafted to enhance your skills, expand your network, and fuel your organization’s long-term success. Contact us to schedule a meeting or learn how Etech can help you elevate your customer experience strategy through innovation, data, and people-first leadership. Stay tuned for more updates!

September 9-10, 2026

Location: Georgia World Congress Center

We are excited to announce that Etech Global Services will be attending Customer Connect Expo 2026—one of the industry’s leading platforms for customer experience and contact-center innovation. Etech Speakers:

• Jim Iyoob, President, ETS Labs | Chief Customer Officer, Etech
• Manu Dwievedi, Sr. Director, Etech Global Services | AVP, ETS Labs
• Scott Thomas, Associate Vice President, Client Support at Cox Automotive Inc.

What to Expect at the Expo:

• Discover the latest innovations and technologies shaping the future of customer engagement.
• Connect with CX leaders, vendors, and decision-makers across automotive, retail, banking, healthcare, hospitality, and more.
• Gain actionable insights into digital transformation, contact-center excellence, and customer experience strategies that align with Etech’s people-first leadership approach.

If you’d like to meet us at the event or schedule a session, feel free to reach out. Stay tuned for more updates!