Who Controls What Your Kids See Online? The Growing Need for Child Safety on Social Media and AI

Children today have access to more than just social media. They interact with online games, AI chatbots, digital communities, and […]

Leading Through Stress: What Leaders Need to Notice Before People Burn Out

Stress is part of leadership. But knowing when someone is struggling, and knowing how to respond, can make all the […]

Beyond the Script: How Human Connection Shapes Great Customer Service

In our latest episode of Melissa’s Muddy Boots, Melissa Wood is joined by Jeff Toister, the Service Culture Guide, and […]

Leading the New Workforce: Coaching Humans and AI Employees in the Age of AI

In this episode of Melissa’s Muddy Boots, Melissa Wood is joined by Gabe Larsen, Chief Revenue Officer at Atonom, and […]

The Next Leadership Shift: Leading in the Age of AI, Cloud & Constant Change

In this episode of Melissa’s Muddy Boots, Melissa Wood is joined with Matt Jorat, Customer Solutions Manager at Amazon Web […]

Agent Burnout and Retention: Building Sustainable Workforces in a High-Pressure Environment 

People are the driving force behind every successful organization.  But in fast-paced environments, even top-performing  employees can experience burnout if the right […]

The Challenge of Succession Planning: Preparing for the Future

What happens if your best employee is gone tomorrow?  No notice. No transition. Just gone.  It’s a question many leaders don’t think about […]

Leading in Crisis | How Real Leaders Make Tough Calls When It Matters Most

Crisis doesn’t send a calendar invite. It doesn’t wait for perfect data. And it definitely doesn’t care if you feel ready.  If you’re a leader, a crisis is […]

Trust-Building Exercises for Teams: Practical Approaches

Trust is the foundation of every high-performing team — but it’s also the hardest thing to build and the easiest thing to […]

The Art of Giving and Receiving Feedback

Episode 4 | The Art of Giving and Receiving Feedback 

Feedback is often called a gift — but not all gifts are ones you’re excited to unwrap. Sometimes it feels like a “white elephant” present — awkward, uncomfortable, maybe even stinging. But when handled well, feedback can transform leaders, teams, and culture. 

About the Episode:
 
In this episode of the Etech Muddy Boots Podcast, Melissa Wood sits down with Jim Iyoob and Kaylene Eckels for a candid conversation about what feedback really means, how to give it with impact, and how to grow from it. 

From uncomfortable truths to career-shaping lessons, they share how feedback shaped their leadership journeys — and why great leaders focus less on perfection and more on willingness to listen, learn, and change.