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Customer Contact Week at Home 2020 Workshop Presentation

Aug 11, 2020 Kunal Mahindroo Customer Contact Week at Home 2020 Workshop Presentation

  Agents are the face of your company and have the real-time ability to create a remarkable interaction. The analysis of agent performance and their…

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Customer Contact Week Nashville 2020 Workshop Presentation

Jan 29, 2020 Meghavi Prajapati Customer Contact Week Nashville 2020 Workshop Presentation

  Your agent workforce has more influence on your brand than any marketing or advertising program. Agents are the face of your company and have…

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Customer Contact Week Austin September 2019 Workshop Presentation

Sep 13, 2019 Jim Iyoob Customer Contact Week Austin September 2019 Workshop Presentation

The power of Artificial Intelligence has become a strategic tool for businesses in an increasingly globalized marketplace. Automating that power through a simplified front-end can…

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Customer Contact Week June 2019 Workshop Presentation

Jun 25, 2019 Kunal Mahindroo Customer Contact Week June 2019 Workshop Presentation

An effortless customer experience is often the only thing between your customer and the door. Customer Experience is one of the most talked about opportunities…

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Outsource to Jamaica_ Innovation & Process Improvement in Outsourcing

Apr 11, 2019 seo-admin Outsource to Jamaica_ Innovation & Process Improvement in Outsourcing

Today’s consumers need more than good products and good prices. They demand it. They want services fast, they want it efficient, and they want it…

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Customer Contact Week January 2019 Workshop Presentation

Jan 20, 2019 seo-admin Customer Contact Week January 2019 Workshop Presentation

When customers choose to give a particular brand their business, they generally have several options. Companies should never lose sight of the fact that their…

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Customer Contact Week October 2018 Workshop Presentation

Oct 17, 2018 seo-admin Customer Contact Week October 2018 Workshop Presentation

Many companies only analyze a small portion of their interactions – typically less than 3%. Unless you analyze every interaction it is not possible to…

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CCW June 2018 AI Workshop Presentation, Vegas

Jun 14, 2018 seo-admin CCW June 2018 AI Workshop Presentation, Vegas

Artificial Intelligence (AI) combined with Human Intelligence (HI) can eliminate the restrictions accompanied with the antiquated QA approach of manually listening to calls, to now…

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Customer Contact Week Winter January 2018 Workshop Presentation

Jan 12, 2018 seo-admin Customer Contact Week Winter January 2018 Workshop Presentation

You know there’s a goldmine of information buried in your customer interactions, but manually listening to and analyzing every phone call, isn’t time or cost…

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Call Center Week *Winter* 2017 Workshop Presentation

Oct 15, 2017 seo-admin Call Center Week *Winter* 2017 Workshop Presentation

Artificial Intelligence (AI) applications offers a solution for dealing with massive amounts of data. As a form of cognitive technology, machine learning takes artificial intelligence…

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