Nacogdoches, TX – November 29, 2017 – Etech Global Services is thrilled to announce its participation at Customer Contact Week Winter in New Orleans. Etech is conducting an interactive workshop on January 22nd titled “Mining for Gold in Customer Calls: Using AI to Put Quality back into Customer Service”.
Etech’s main goal for this workshop is to reveal real insights from analyzing customer interactions and sharing how training agents helps deliver an effortless customer experience . With the help of AI, contact centers have been learning patterns from agent performance, breaking down positive/negative customer interactions, and creating a full analysis of an entire team’s performance. “We look forward to sharing Etech’s highly sophisticated, next generation software at CCW,” said Etech’s Matt Rocco, President and General Manager. “Etech is grateful for the opportunity to share how to put quality back into Customer Service by evaluating customer interactions with artificial intelligence and human touch.”
Etech will demonstrate why and how AI has continued to create a buzz in the contact center industry. With the continuous technology advancements, AI is helping contact centers improve relationships with their customers. However, the technology alone is not what makes the greatest impact. The best way to impact customer interactions is to pair the AI technology with the human touch. AI can show the hidden insights, but the human touch will use the analysis to implement strategic changes.
“Etech is completely focusing on providing tailored solutions to customers to help them achieve their business goals, improve their returns, and reduce costs. Our goal is to deliver effortless customer experience. We’re very excited to showcase the many opportunities and new solutions at our workshop at CCW on January 22.” said Etech’s Jim Iyoob, Chief Customer Officer.
About Etech Global Services
Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust Etech with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Voice, quality monitoring, chat, social media, and email, Etech is here to communicate with your customers when and how they choose.
Etech believes in making a remarkable difference for you and your customers. Etech’s industry-leading technology services, like Etech Monitoring Solutions (EMS) division, provide you with analytics and insights into your customer interactions. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and obtain a competitive edge over your competition allowing you to increase market share.