Etech Global Services Announced as a Runner-Up at the Customer Contact Week Excellence Awards for the Best Training and Development Program

Nacogdoches, TX – July 1, 2019 – Etech Global Services announced as a runner-up for the category of Training and Development Solution of the Year during the 20th Customer Contact Week (CCW) Excellence Awards commencement on Tuesday, June 25th June, 2019 at The Mirage, Las Vegas.


The 2019 CCW Excellence Awards recognizes the most innovative organizations and executives who are committed to enhance customer experience (CX) performance and take the contact center business to the next level of success. The awards are dedicated to celebrating quality thinking, creativity, and execution across the full spectrum of contact center functions.


“Etech believes that our people matter more than anything else for us. We are committed to their learning and development and think that investing in our global team is like investing in the future of Etech. With established training programs that are designated to identify future leaders and smart tools to equip our people in their career, we offer an altogether challenging work environment. Having been recognized as a runner-up by CCW for creating and implementing innovative methods to hire, train, and retain our workforce, the Etech family is honored to accept this award. We were, are, and will always be committed to delivering continued employee development”, said Matt Rocco, Etech’s President & CEO.


Below are some distinguishing features of Etech’s training and development program that were showcased:

  • The three key differentiators of the training and development solution: Improved Employee Performance,
  • Equipping leaders with tools to drive performance, and Reduced employee turnover
  • Tailored coaching strategies for employees
  • Overall professional development
  • Certification programs for team members


About Etech Global Services

Etech Global Services is a global leader of customer engagement solutions serving some of the world’s most trusted brands. Etech is trusted with their most precious assets- their customers. Why? Because Etech honors commitments and delivers; the result is measurably changing behavior while driving business growth and profitability through solutions that engage millions of customers each day across multiple touch points using analytical, traditional, digital, mobile and emerging technologies to communicate with your customers when and how they choose.


Etech believes in making a remarkable difference for our people, our customers, and our communities. Etech’s industry leading technology services, like Etech Insights, provides you with business insights and analytics that transform your interactions. Etech Insights combines human intelligence with the knowledge and power of artificial intelligence to identify performance enhancing behaviors and voice-of-customer insights that are not easily identifiable through traditional quality management. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and create a competitive advantage of your competition leading to increased market share.


Etech believes through serving, we are able to make a remarkable difference for you and your customers.



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