Etech Concluded A Session at PACE 2018

Nacogdoches, TX – April 18, 2018 – Etech Global Services, held an interactive session at PACE on April 16, 2018 at Chateau Elan Winery & Resort, in Atlanta, Georgia showcasing how Human Intelligence (HI) when combined with Artificial Intelligence (AI) helps to put Quality back into Customer Service experiences.

“Getting started with artificial intelligence (AI) doesn’t have to be an overwhelming task. In order to ensure greater customer satisfaction, you need to blend AI with human intelligence (HI) within your call centers to serve your customers more effectively. AI can provide helpful answers and information; however, no machine or technology can do this out of the box. Etech believes the you need human intelligence to take those large data sets and make them actionable. During the breakout session, we discussed some reasons why AI can never replace humans,” said Etech’s Jim Iyoob , Chief Customer Officer.
During Etech’s session, the attendees learned:

  • The importance of utilizing AI in your organizational operations.
  • Why analyzing every customer interaction provides leadership with actionable and searchable information
  • How you can reduce costs, improve customer experience, boost productivity, and increase revenue

“The biggest challenge faced by our customers is transforming the data collected into opportunities to deliver more value to their customers. What Etech Insights provides is the best of both worlds, combing the Human Intelligence with the Artificial Intelligence. By utilizing both, we are able to offer more insightful data and results,” said Etech’s Shawndra Tobias, Sr. Director Customer Experience.

About Etech Global Services

Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust Etech with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Voice, quality monitoring, chat, social media, and email, Etech is here to communicate with your customers when and how they choose.

Etech believes in making a remarkable difference for you and your customers. Etech’s industry-leading technology services, like Etech Insights division, provide you with analytics and insights into your customer interactions. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and obtain a competitive edge over your competition allowing you to increase market share.


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