Etech to Conduct a Session On The Use of Artificial Intelligence to Put Quality back Into Customer Service

Nacogdoches, TX – April 13, 2018 – Etech Global Services is hosting an interactive session on April 16, 2018, at Chateau Elan Winery & Resort, in Atlanta, Georgia that will demonstrate how Artificial Intelligence (AI) can help you put Quality back into your Customer Service experiences.

AI is emerging as the most influential trend in the call center industry today and Etech believes the growing use of AI will increase the pace of innovation within the industry.

“The 45-minute session we are hosting will help the audience understand that when you are able to analyze 100% of customer interactions as opposed to a small percentage, this uncovers insights that are crucial for making decisions within the business. We are excited to have this opportunity to share how Etech utilizes AI to put quality back into our Customer Service experiences and make customer engagement more measurable and efficient,” said Etech’s Matt Rocco, President, and General Manager.

During Etech’s session, the attendees can expect to learn:

  • How analyzing every customer interaction provides leadership with actionable and searchable information based on VoC.
  • How you can utilize AI in your operations.
  • How reducing costs improves customer experience, boosts productivity, and increases revenue

“Attendees will see how an effective Artificial Intelligence platform can be used to unlock strategic insights from their business and can help enhance Customer experience. Throughout the session those in attendance will learn the best strategies for taking customer experience metrics to the next level by putting Quality back in action” said Etech’s Jim Iyoob, Chief Customer Officer.

To learn more, meet Team Etech at the PACE Convention and Expo in Atlanta, Georgia between April 15th -18th.

About Etech Global Services

Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust Etech with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Voice, quality monitoring, chat, social media, and email, Etech is here to communicate with your customers when and how they choose.

Etech believes in making a remarkable difference for you and your customers. Etech’s industry-leading technology services, like Etech Insights division, provide you with analytics and insights into your customer interactions. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and obtain a competitive edge over your competition allowing you to increase market share.


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