Etech Global Services Announces 2019 Customer Contact Week Participation to Showcase Pioneering Attitude to Deal with CX Delivery

Nacogdoches, TX – January 03, 2019 – Etech Global Services, an award-winning and a leading business provider of customer engagement solutions, announced their participation in the 2019 Customer Contact Week in Nashville, Tennessee.


Etech’s new three-hour workshop titled “Professor Customer: Empower Your Customers to Teach You CX Delivery they Deserve” will showcase why it is best to empower your customers to truly understand what they want when it comes to the Customer Experience


The upcoming workshop will be conducted on January 16th, 2018, and will be at the JW Marriott in Nashville. The Etech team along with one of their clients will share how to deliver the best customer experience.

“Customer Contact Week – going strong for the last 20 years, has proven itself to be one of the best tradeshows to share innovations with the most technology savvy audience out there. Etech is looking forward to participating in this event because it brings the brightest and the best together to serve our customers with highly tailored and customized insights helping them achieve their business goals, improve their returns, and reduce cost”, said Etech’s Matt Rocco, President/CEO.


Throughout CCW, the attendees can visit and meet Etech’s team for:

  • One-on-one meetings
  • Learn how to get a 360-degree view of their customers and how to achieve exceptional customer experience
  • Explore patterns in your customer interaction data and automate descriptive, predictive and prescriptive analytical tools
  • See how to take unstructured data and make it actionable utilizing Artificial Intelligence and Human Intelligence


About Etech Global Services


Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust Etech with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Voice, quality monitoring, chat, social media, and email, Etech is here to communicate with your customers when and how they choose.


Etech believes in making a remarkable difference for you and your customers. Etech’s industry-leading technology services, like Etech Insights division, provide you with analytics and insights into your customer interactions. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and obtain a competitive edge over your competition allowing you to increase market share.



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