Nacogdoches, TX – October 17, 2018 – Etech Global Services is proud to announce their participation at the PACE Regional Contact Center Summit in Princeton, NJ on November 14, 2018.
Businesses are accelerating and new technologies are challenging organizations in many new ways, causing businesses to become smarter about how they leverage the resources in catering to their customers. With this opportunity, Etech is here to share knowledge with various businesses on the industry’s best practices and the technologies that help make customer engagement more measurable and efficient.
“As rapid advancements in technology continue transforming how businesses are developed in the modern world, companies are actively exploring smarter ways to operate more efficiently and eliminate issues that have traditionally plagued progress and performance. The theme of the summit is understanding compliance and improving operations in the contact centers. The goal of this session is to reveal the innovations that Etech invests in analyzing each and every interaction along with people helping to turn insights into positive actions”, said Etech’s Jim Iyoob, Chief Customer Officer.
With this session, the attendees will learn about:
- Recent trends in Artificial Intelligence
- How Artificial Intelligence can be used to improve performance
- How Artificial Intelligence and Customer Experience Relationship can be defined
- Why it is necessary to combine People, Processes and Technology to Enhance Customer Experience
To learn more, meet Team Etech at PACE Regional Contact Center Summit on November 14, 2018.
The Professional Association for Customer Engagement (PACE) is the only non-profit trade organization dedicated exclusively to the advancement of companies that use an omnichannel approach to engaging their customers. For both business to business and business to consumer-driven organizations, these channels include contact centers, email, chat, social media, web, and text. While the Association was founded on contact center operations, the technology that fuels these businesses has advanced. PACE recognizes that the digital transformation has forever changed the way in which its member companies engage their customers. The organization is passionate about growing businesses by improving the customer experience at the point of engagement.
About Etech Global Services
Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust Etech with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next-generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Voice, quality monitoring, chat, social media, and email, Etech is here to communicate with your customers when and how they choose.
Etech believes in making a remarkable difference for you and your customers. Etech’s industry-leading technology services, like Etech Insights division, provide you with analytics and insights into your customer interactions. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and obtain a competitive edge over your competition allowing you to increase market share.