Etech Global Services Concludes Innovative Approach to Deal with Customer Interactions at Customer Contact Week

Nacogdoches, TX – October 15, 2018 – Etech Global Services, concluded a two-hour workshop titled, “Professor Customer: Empower Your Customers to Teach You Customer Experience Delivery They Crave” at Customer Contact Week in Austin, Texas.


“Less than 3% of customer interactions are analyzed by companies; unless you are planning to analyze every interaction, it is nearly impossible to get the full insights into your voice of the customer. Todays’ businesses operate differently than yesterday and traditional means, but what remains constant is one fundamental principle, offering your customers effortless customer service. Artificial Intelligence and Human Intelligence when combined to analyze each and every interaction can turn insights into positive actions. During our workshop, we discussed how this combination helps to overcome the challenges of contact centers while dealing with a massive amount of customer interactions”, said Etech’s Jim Iyoob, Chief Customer Officer.


The workshop is concluded on October 9, 2018, followed by the booth on October 10-11, 2018, where the team showcased services and impacts first hand to the conference attendees at the Etech booth.


CCW attendees got a chance to:


  • Learn how machine learning and AI enable continuous improvement through data
  • How AI in call centers correlates large volume of data sets in a way a human would not be able to accomplish in such a short time frame


See a demonstration of QEvalPro – Etech’s Quality Analytics software solution and some of the insights and analytics the Etech team can produce


About Etech Global Services


Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust Etech with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next-generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Voice, quality monitoring, chat, social media, and email, Etech is here to communicate with your customers when and how they choose.


Etech believes in making a remarkable difference for you and your customers. Etech’s industry-leading technology services, like Etech Insights division, provide you with analytics and insights into your customer interactions. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and obtain a competitive edge over your competition allowing you to increase market share.



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