Etech Global Services Gears Up to Participate at Customer Contact Week in Austin

Nacogdoches, TX– August 29, 2019 – Etech Global Services, a leading provider for customer engagement solutions, will be participating at the Customer Contact Week (CCW) to be held at The Hilton, Austin from September 16th – 19th, 2019. This year’s CCW Austin will be an exciting conference made up of an incredible speaker line-up, top-rated sessions,networking opportunities, new and improved interactive discussion groups, exclusive site tours, and a fantastic celebrity headliner. Etech will lead an interactive workshop at the conference titled, “CX Architecture: 5 Steps to Transform Your Customer Insights” on Monday, September 16th, 2019.


The focus of Etech’s workshop will be on how the groundbreaking combination of Artificial Intelligence (AI) and Human Intelligence (HI) transforms the customer experience architecture. This process refines unstructured data sets into actionable insights and enables contact center managers to drive successful behaviors. The attendees will get an opportunity to explore the crucial impact that a HI+AI driven process provides to elevate the customers journey which delivers an experience that speaks for itself.


Stop by Etech’s booth #504 to have one-on-one discussions with our team and ask about:
• The need for human intelligence and artificial intelligence in customer experience
• Techniques applied to improve customer experience through human intelligence & artificial intelligence
• Deliver 360 degree customer experience with artificial intelligence & human intelligence


“Most brands are not able to identify true customer sentiments, let alone, how to obtain actionable insights from them. The reason is an inadequate and inefficient analysis of customer interactions at the contact center level. At Etech, we believe when you combine a proven AI platform with experienced data scientists, you get your “winning formula.” Etech is excited to share how our people leverage the power of Artificial Intelligence to listen, identify, analyze, improve, and predict, the five effective steps of quality monitoring that lead us to transform our customer insights and deliver effortless customer experience each and every time,” said Etech’s President & CEO, Matt Rocco.


About Etech Global Services

Etech Global Services, headquartered in Nacogdoches, Texas and with branches in Lufkin, Dallas, Rusk, Texas; West Palm Beach, Florida; Jamaica and India, is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust Etech with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next-generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Voice, quality monitoring, chat, social media, and email, Etech is here to communicate with your customers when and how they choose.


Etech believes in making a remarkable difference for their people, customers and communities. Etech’s industry-leading technology services, like Etech Insights division, provide you with analytics and insights into your customer interactions. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and obtain a competitive edge over your competition allowing you to increase market share.



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