Etech Global Services named as a Finalist at 19th Annual Customer Contact Week

Nacogdoches, TX – May 10, 2018 – Etech Global Services announced today that it has been nominated as a finalist for the prestigious CCW Excellence Awards in the category of “Best Training & Development Program.” Every year, the Call Center Week (CCW) Conference and Expo brings together the Business Process Outsourcing (BPO) community to exchange information, technology, upcoming trends and more. The CCW Excellence Awards honor, recognize and promote individuals and organizations who have made a commitment to driving superior contact center and CX performance. The awards are dedicated to recognizing world-class thinking, creativity and execution across the full spectrum of contact center functions.

Etech’s Training and Development (T&D) department, in partnership with operational management, uses proprietary methodology to identify talent during the pre-hire process and provide interactive role play scenarios during training to best prepare the people to become inspired and empowered brand ambassadors of customers to deliver an exceptional customer experience.

“Etech is honored to be recognized for the efforts made by our team. Over the past couple of years, Etech has gone beyond just providing training. Our teams are focused on influencing our people towards continual development through performance encouragement, engagement and empowerment. Etech is committed to make a remarkable difference for our people, our customers and within our communities,” said Etech’s President & CEO, Matt Rocco.

About Etech Global Services

Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust Etech with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Voice, quality monitoring, chat, social media, and email, Etech is here to communicate with your customers when and how they choose.

Etech believes in making a remarkable difference for you and your customers. Etech’s industry-leading technology services, like Etech Insights division, provide you with analytics and insights into your customer interactions. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and obtain a competitive edge over your competition allowing you to increase market share.


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