Nacogdoches, TX – May 3, 2018 – Etech Global Services, a leading business provider of customer engagement, has won the CustomerCount Customer Engagement Professional PACE Award.
This illustrious award recognizes an outstanding Customer Engagement Professional (CEP) and the Professional Association for Customer Engagement (PACE) Member organization for the individual’s performance during the 2017 calendar year. Two trophies were recently presented at the Professional Association for Customer Engagement (PACE) annual Convention and Expo in Atlanta, Georgia: One for Etech Global Services and one for the individual CEP.
“I am humbled and honored to share Etech’s best practices including our commitment to disrupting the quality analytics marketplace by integrating our world class quality analysts with emerging artificial intelligence. Being recognized for Outstanding Contributions in Customer Engagement is truly a testament to the amazing efforts of our entire organization,” said Etech’s President and CEO, Matt Rocco. “This is only the beginning of our efforts to combine human intelligence with artificial intelligence. We will be bringing even more value for our customers this year,”
It is not feasible for major and large-scale businesses to set up separate departments for reviewing interactions, customer feedback, and providing actionable insights for improving customer engagement. Etech is dedicated to applying its expertise and in-depth knowledge of delivering effortless customer experience using its quality monitoring program. Etech’s team precisely measures customer experience at each touch point, delivering actionable insights to improve customer engagement and reduce effort.
The individual CEP was presented to Etech’s Shawndra Tobias, Sr. Director Customer Experience, for her contributions and impact in the industry exclusively in the area of Customer Engagement.
The Professional Association for Customer Engagement (PACE) is the only non-profit trade organization dedicated exclusively to the advancement of companies that use an omnichannel approach to engaging their customers. For both business to business and business to consumer driven organizations, these channels include contact centers, email, chat, social media, web, and text. While the Association was founded on contact center operations, the technology that fuels these businesses has advanced. PACE recognizes that the digital transformation has forever changed the way in which its member companies engage their customers. The organization is passionate about growing businesses by improving the customer experience at the point of engagement.
About Etech Global Services
Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust Etech with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Voice, quality monitoring, chat, social media, and email, Etech is here to communicate with your customers when and how they choose.
Etech believes in making a remarkable difference for you and your customers. Etech’s industry-leading technology services, like Etech Insights division, provide you with analytics and insights into your customer interactions. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and obtain a competitive edge over your competition allowing you to increase market share.