Nacogdoches, TX – April 5, 2019 – Etech Global Services, an award-winning and a leading business provider of customer engagement solutions, pulled off a hat trick by winning BIG at the prestigious PACE ACX, 2019.
Each year at the national PACE Conference, PACE honors the industry’s best during the ACX awards luncheon. This year the Etech Team received the following awards:
Awarded to Etech Global Services -PACE MEMBER OF THE YEAR
- This award is given to the company who has exhibited excellence and made the biggest impact on the membership of PACE. Excellence is defined by creating a positive and encouraging employee culture, involvement in the chapters, involvement in PACE national events, and a corporate commitment to serving the needs of and promoting the customer engagement industry.
Awarded to Ronnie Mize- CECP LEADERSHIP AWARD
- This award honors a Customer Engagement Compliance Professional (CECP) who has made a positive impact on the industry and displays excellence in all aspects of compliance.
Awarded to Jim Iyoob – The Fulcrum Award
- The Fulcrum Award is the highest individual award that PACE gives for contributions to the industry, the Association, and commitment to Community Service.
“I am excited and honored at the same time for sharing this great news with you all for this outstanding recognition. As Etech’s Chief Customer Officer, what an incredible honor it is for Jim to be recognized in this fashion. Ronnie being Etech’s Chief Security Officer, this award could not have been presented to a more deserving individual. Moreover, to the entire Etech family for making Etech recognized as “PACE Member of the Year,” said Etech’s President and CEO, Matt Rocco.
The Professional Association for Customer Engagement (PACE) is the only non-profit trade association dedicated exclusively to the advancement of companies that engage with customers via the contact center. PACE promotes its members’ ability to provide outstanding customer service and sales solutions delivered via omnichannel communication including voice, email, chat, text and social media.
About Etech Global Services
Etech Global Services is a global leader of customer engagement solutions serving some of the world’s most trusted brands. Etech is trusted with their most precious assets- their customers. Why? Because Etech honors commitments and delivers; the result is measurably changing behavior while driving business growth and profitability through solutions that engage millions of customers each day across multiple touch points using analytical, traditional, digital, mobile and emerging technologies to communicate with your customers when and how they choose.
Etech believes in making a remarkable difference for our people, our customers, and our communities. Etech’s industry leading technology services, like Etech Insights, provides you with business insights and analytics that transform your interactions. Etech Insights combines human intelligence with the knowledge and power of artificial intelligence to identify performance enhancing behaviors and voice-of-customer insights that are not easily identifiable through traditional quality management. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and create a competitive advantage of your competition leading to increased market share.
Etech believes through serving, we are able to make a remarkable difference for you and your customers.