Nacogdoches, TX – January 30, 2018 – Etech Global Services® announces the rebranding of Etech’s Quality Assurance division, Etech Monitoring Solutions (EMS). EMS will now be known as Etech Insights. The rebranding effort is in response to the growth, maturation and diversification of EMS over the past decade.
Quality insights coupled with talented people have enabled EMS to grow from twenty (20) internal quality analysts to over two hundred (200) business analysts across the globe providing valuable insights to Etech’s operation team as well as external clients. In an industry where consumers demand and deserve an effortless customer experience (CX) companies are moving towards using analytics to improve those interactions.
Matt Rocco, Etech’s President and General Manager was quoted saying “The decision is not just a rebranding of a name, but an introduction to transformational changes of Etech’s quality analytical solutions. These elevated solutions will provide clients with improved insights to build stronger brands strengthen customer relationships and gain market share. As I look back the growth and evolution of this division, it is very rewarding to see the incredible accomplishments of Etech’s committed and talented analytics professionals.”
Etech’s Chief Customer Officer, Jim Iyoob added, “The Etech Insights team has set the foundation for what is sure to be an exciting 2018! While we cannot predict the future, we can control how we prepare as individuals, how we serve our people and how we develop relationships with our customers and partners. We are excited for the changes and opportunities that this rebrand brings.”
Learn more about Etech Insights and the quality monitoring solutions at – www.etechgs.com/etech-insights/
About Etech Global Services
Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust Etech with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next-generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Voice, quality monitoring, chat, social media, and email, Etech is here to communicate with your customers when and how they choose.
Etech believes in making a remarkable difference for you and your customers. Etech’s industry-leading technology services, like Etech Insights division, provide you with analytics and insights into your customer interactions. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and obtain a competitive edge over your competition allowing you to increase market share.