In today’s evolving contact center industry, the ability to effectively analyze and act upon the customer sentiment and experience is critical to success. Etech Insights is an innovative one-of-a-kind solution for call center quality monitoring with its approach to total quality management. It is our strategic blend of quality experts, best in industry process, and AI powered technology that delivers a quality experience to support all facets of business.
Our team of data professionals combine Human Intelligence with the knowledge and power of Artificial Intelligence to identify performance enhancing behaviors and voice-of-customer insights that are not easily discernible through traditional quality management processes.
Leverage the blend of Artificial Intelligence (AI) and Human Intelligence (HI) to generate Business Intelligence (BI)
Get Access to Customer Experience Insights
Etech Insights helps Global Telecommunication leader to improve sales conversion with market intelligence study and analysis.Companies invest strategically to implement live chat for providing sales and after-sales support to their online visitors and customers. It’s an ongoing challenge to improve and sustain conversion rates in order to meet aggressive revenue goals. Also, companies run promotional offers from time to time to drive attract more customers and drive sales and revenue. It is imperative for the sales team to know what customers are saying for the various promotional offers about the products and services offered to them and timely analysis can allow the companies to change their promotional offers to meet the customers’ demands while still being competitive.
Industry: Telecom | Service: Quality Monitoring and Analytics