Etech Global Services to Showcase Innovative Approach to Deal with Customer Interactions at Customer Contact Week

Nacogdoches, TX – August 1, 2018 – Etech Global Services is back with a brand new two-hour workshop titled, “Professor Customer: Empower Your Customers to Teach You Customer Experience Delivery They Crave.” This workshop will inform the attendees on how important the Customer Experience is in today’s marketplace and how listening to their customers can help unlock this ever evolving metric. Be sure to stop by Etech’s booth #14 on October, Wednesday the 10th and Thursday the 11th to meet the team and see some examples of Etech’s services and impacts first hand.


The workshop is scheduled for 10:30 AM CST on Tuesday, October 9, 2018 and will be at the Renaissance Austin Hotel, where Etech’s Chief Customer Officer, Jim Iyoob, will share how Artificial Intelligence is a natural fit for contact centers as it offers a solution for dealing with massive amounts of data.


“CCW is a great opportunity to share our recent innovations with the most technology savvy audiences in the industry. This gives us the opportunity to demonstrate how we are helping organizations optimize their operations to meet the demands of the industry. Customer Experience is best delivered when we learn from our customers and help them throughout their journey,” said Etech’s President & CEO, Matt Rocco.


Throughout CCW, the attendees can visit and meet Etech’s team for:

  • One-on-one meetings with the Etech Team
  • Learn how Etech’s services can achieve exceptional Customer Experience
  • Explore patterns in your customer interaction data and automate descriptive, predictive and prescriptive analytical tools
  • See how Artificial Intelligence is becoming a natural fit for contact centers and see its offering for dealing with massive amount of data along with Human Intelligence


About Etech Global Services


Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust Etech with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Voice, quality monitoring, chat, social media, and email, Etech is here to communicate with your customers when and how they choose.

Etech believes in making a remarkable difference for you and your customers. Etech’s industry-leading technology services, like Etech Insights division, provide you with analytics and insights into your customer interactions. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and obtain a competitive edge over your competition allowing you to increase market share.



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