Etech to Exhibit and Present Quality Metrics Workshop at CCW 2016

Nacogdoches, TX – April 26, 2016 – Etech Global Services will be an exhibitor and workshop leader at the 17th Annual Call Center Week (CCW) Conference and Expo on June 27-July 1 in Las Vegas.


The CCW event attracts primarily customer service call center executives, marketing and sales professionals and customer experience specialists. The 2015 conference was attended by representatives from 54 countries, indicating that the hunt for solutions to customer-service challenges is a global priority. This makes the event a perfect fit for Etech’s innovative products, which offer a level of functionality that can be optimized by call centers of any size. Visitors to Etech’s booth in the expo hall can learn details about the company’s inbound, outbound, live chat, quality monitoring and social media services.


However, the highlight of Etech’s participation in the CCW will be its three-hour workshop on Quality Metrics, during which attendees can glimpse strategic insights for their businesses. Etech has created integrated solutions for call center executives who are worried about the rising challenges posed by diverse customer expectations. Workshop participants will benefit in these ways:


  • They will learn how technology can help them make decisions more quickly.
  • They can see how reports and analytics can lead to more sales.
  • They’ll learn how to monitor operations and find areas that could use improvement.
  • They can gain an unbiased, third-party evaluation of their company’s processes.


Etech’s workshop instructor will provide actionable solutions for quality-monitoring challenges, including the QEval feature of the company’s Integrated Customer Engagement product line. This software allows call center execs to test the quality of inbound calls, outbound calls, phone calls, live-chat sessions and email exchanges, no matter what kind of volume each center handles. The workshop will be game-changer for attendees looking to exceed customer expectations.


Company President Matt Rocco and Executive Vice President of Customer Experience Jim Iyoob are excited to be hosting the workshop.


“Those who attend our workshop will benefit as we will providing in-depth strategic insights and application on how any business can enhance their customer interactions / experiences by using technology, tools & data to develop their contact center team.” Rocco said.


About Etech Global Services


Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust us with their most precious assets: their customers. Why? Because Etech’s commitment to continuous improvement, next-generation technology and growing and empowering our people results in solutions that work. Voice, chat, email, social media, Etech is here to communicate with your customers when and how they choose. For more information:




Press Contact:
Veronica Hill Chimney

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