Etech to Present Integrated Customer Engagement Software at IRCE

Nacogdoches, TX – April 20, 2016 – Etech Global Services will present its newly designed Integrated Customer Engagement product line at the Internet Retailer Conference and Exhibition (IRCE) on June 7-10 in Chicago.

The IRCE show, which brings together E-Commerce experts, Internet solution providers and an unrivaled program of industry content, is the perfect place to showcase innovations such as ICE. This year, Etech will share with clients about how its ICE software line is a key differentiator as a customer experience solution.

Company President Matt Rocco and Executive Vice President Jim Iyoob said Etech is thrilled to be participating in the conference.

“We are excited to have the chance to talk about our new technology,” Rocco said. “We are looking forward to demonstrating it live for visitors to our booth.”

ICE’s design leverages Etech’s 20 years of expertise in providing tools to enhance customer service and engagement through technology. The platform integrates three main functionalities that can help businesses in various industry verticals reach a higher level of efficiency. The three main solutions are:

  • Click-to-Chat: Live-chat software is ideal for the ever-expanding world of business on the Internet and the customer-service challenges it faces. Click-to-Chat provides the immediacy customers are looking for as well as the personal touch that can turn them into loyal followers for increased sales. This live-chat tool also includes a deep level of reports and data analytics to boost strategic decision making.
  • Email: The ICE email management system is perfect for the high-volume setting. It automatically distributes emails, offers detailed reports for call centers and features an intelligent response system built right in.
  • QEval: The quality-assurance solution monitors both inbound and outbound communications, including chats, emails and phone calls. Monitoring the quality of customer service tools is vital to supporting efficiency and effectiveness in the customer satisfaction industry.

To learn more about the solutions offered by Etech’s ICE product line, stop by booth #856 at the IRCE exhibition hall in Chicago on June 7-10 or visit the website at

About Etech Global Services

Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust us with their most precious assets: their customers. Why? Because Etech’s commitment to continuous improvement, next-generation technology and growing and empowering our people results in solutions that work. Voice, chat, email, social media, Etech is here to communicate with your customers when and how they choose. For more information:


Press Contact:
Veronica Hill Chimney

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