Etech offers award-winning customer support services to improve customer satisfaction and loyalty.
With Etech Global Services as your business partner, you can simplify the way you go to market and use contact communication services that are highly attractive to your customers. Whether your service needs are simple or complex, Etech's advanced global networking infrastructure offers dependable feature-rich solutions to help you provide high quality solutions to your customers and prospects.
We provide agent and supported inbound and outbound consumer support programs that handle a wide range of service needs from product requests and billing to order entry and account inquiries. We deploy the optimal mix of live agents (onshore, near-shore or offshore) as well as back office support to meet performance objectives. We also meet the challenge of staffing unique, highly specialized and multilingual skill sets.
We can support all of your customer service channels including voice, live chat, email and text messaging. We also provide support in both Spanish and English.
All of our customer service communications are recorded and evaluated to ensure the highest level of quality and continual improvements. We also provide in-depth reports and analytics, as well as a breadth of ad-hoc reports, to allow you to monitor your results and manage your business most effectively.
Etech Global Services is PCI Compliant and offers dedicated technology with a full redundant environment with full back-up and recovery. You can be confident that we'll be available to service your customers without interruptions.
Some of our customer contact services include:
- Cross-Selling
- Upselling
- Maximizing Revenue Per Contact
- Customer Database Cleansing
- Complaint Resolution
- Information Calls
- Shipping Information
- Order Status
- Phone Surveys
Our clients have seen the following results with our Customer Contact Services:
- 88% Customer Satisfaction
- 29% Increase in Service Levels
- 35% Reduction in Average Handle Time
- Correct and Efficient Information
- Consistently Meet Availability Goals
- Closely Adhere to Daily Schedules
Contact Us today to learn more about our customer service solutions and our proof of concept trials.