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Actionable Insights for Maximizing Customer and Agent Experience in Contact Centers

Attrition is still a very hot topic in the contact center industry. For contact centers their talented workforce is the key to delivering great

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The Future of Customer Service with AI-Enabled Contact Centers

Here is a great deal of debate going on around Artificial Intelligence (AI) taking away jobs and replacing people, but when it comes to the CX

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The Role of Innovation in CX: How to Stay Ahead of Changing Customer Expectations

In today's increasingly competitive business landscape, an innovative customer experience (CX) is no longer simply a nice-to-have but it's a

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Insights To Impact Amplify Call Centre Success With A Data Driven Culture

Relying on unstructured data and assumptions has always been an unsuccessful strategy.

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How is Live Chat Changing the CX Game?

The digital age has pushed today’s customers into an era of immediacy. This immediacy is one of the top reasons that live chat is imperative for

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The detour – Attrition to Retention

Your agent is your entire company, your brand to that one customer that they are talking to. As we are increasing the data utilization in the CX

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The Impact of Servant Leadership on Employee Empowerment

There are a lot of myths about Servant Leadership and we are going to debunk them in this

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The Changing Face of Contact Center Operations – Where Are We Heading?

Contact Centers have no choice but to adopt the latest

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How Human Resources Helps in Creating Better Customer Experiences

What is the biggest resource of your organization? Undoubtedly, your

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