Listen and Learn

Podcast

Etech Leaders are visionary and have an attitude to share knowledge to maintain the skilled ecosystem. Plug-in your headsets and ensure best learning experience on the voice.

How is Live Chat Changing the CX Game?

The digital age has pushed today’s customers into an era of immediacy. This immediacy is one of the top reasons that live chat is imperative for

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The detour – Attrition to Retention

Your agent is your entire company, your brand to that one customer that they are talking to. As we are increasing the data utilization in the CX

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The Impact of Servant Leadership on Employee Empowerment

There are a lot of myths about Servant Leadership and we are going to debunk them in this

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The Changing Face of Contact Center Operations – Where Are We Heading?

Contact Centers have no choice but to adopt the latest technology to stay relevant to serve the best customer experience in the

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How Human Resources Helps in Creating Better Customer Experiences

What is the biggest resource of your organization? Undoubtedly, your people! When your own people feel empowered at the workplace, it results into

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How to Create a Passionate Workforce?

In this podcast, Etech’s Chief Operations Officer, Kaylene Eckels discusses the most important characteristics of servant

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Driving CX Success By Leveraging Customer Insights

Tune in to the podcast to learn how to convert your customer data into actionable insights that can help you make the right decisions and deliver

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HOW TO ENSURE DATA PRIVACY AND DATA SECURITY IN THE CONTACT CENTER?

In this podcast, Etech’s Chief Security Officer, Ronnie Mize explains how to ensure Data Privacy and Data Security in the Contact Center.

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Integrating Human and Artificial Intelligence to Improve Customer Experience

Customers are only looking for a consistent, effective, and personalized experience. Studies have shown that 86% of buyers will pay more for

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