Press releases and
company announcements.

Jun 25

2026

Etech Global Services Wins BPO of the Year; ETS Labs Wins Self-Service Innovation Award at CCW 2026

NACOGDOCHES, TX, UNITED STATES, June 25, 2026 / EINPresswire.com / -- Etech Global Services and its AI innovation division ETS Labs have been named winners in two categories at the CCW Excellence Awards, presented at the CCW Excellence Awards Gala on June 23, 2026, at Caesars Forum in Las Vegas. Customer Contact Week Las Vegas is the largest annual gathering of contact center and customer experience professionals in the industry. Etech and ETS Labs were recognized across two categories: BPO of the Year — Etech Global Services CMP Research Best of the Best: Self-Service Innovation — ETS Labs The BPO...

· Cross-Industry / Technology / Telecom

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Jun 23

2026

Capacity Partners with Etech Global Services to Bring AI-Powered Post-Call Analytics and Professional Services to Enterprise Contact Centers

ST. LOUIS, June 22, 2026 /PRNewswire/ -- Capacity, the agentic support automation platform, today announced a collaboration with Etech Global Services, a leading enterprise contact center outsourcing provider, to deliver professional services to Capacity's enterprise clients through ETS Labs. Under the agreement, ETS Labs will provide certified professional services to organizations deploying Capacity's post-call analytics platform, drawing on its experience designing and implementing production AI solutions for enterprise contact centers. Through the partnership, ETS Labs will offer services that include: Post-call analytics deployment and configuration across contact center environments Integration between Capacity's post-call workflows and existing CRM, telephony, and workforce...

· Cross-Industry / Technology / Telecom

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May 12

2026

Etech and CallMiner Partner to Deliver End-to-End Conversation Intelligence and Professional Services at Scale

WALTHAM, Mass.--(BUSINESS WIRE)--Etech Global Services, a leading enterprise contact center outsourcing provider, has selected CallMiner, the global leader in customer experience (CX) automation powered by deep conversation intelligence, as its primary partner for artificial intelligence (AI) and analytics. The agreement enables Etech to consolidate its technology stack and integrate CallMiner's advanced analytics and AI-driven automation directly into its own platform, delivering new levels of insight into performance and operational efficiency for Etech customers. In an era defined by shifting customer expectations and the rise of AI, organizations face growing pressure to innovate at speed while doing more with less. According...

· Cross-Industry / Financial Services / Technology / Telecom

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Mar 24

2026

Etech Global Services and ETS Labs Named Finalists at the 2026 CCW Excellence Awards

NACOGDOCHES, TX, UNITED STATES, April 24, 2026 / EINPresswire.com / -- Etech Global Services and its AI innovation subsidiary ETS Labs have been named finalists in three categories at the 2026 CCW Excellence Awards, part of Customer Contact Week Las Vegas — the largest annual gathering of contact center and customer experience professionals in the industry. The finalist selections span both brands and three distinct categories: BPO of the Year — Etech Global Services CMP Research Best of the Best: Employee Experience — Etech Global Services CMP Research Best of the Best: Self-Service Innovation — ETS Labs Winners will be...

· Cross-Industry / Financial Services / Healthcare / Technology

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Jan 25

2026

ETS Labs’ QEval® Recognized as a Leading Provider on the CMP Research Prism for Automated QA/QM

NACOGDOCHES, TX, UNITED STATES – January 2026 — /EINPresswire.com/ — QEval®, the AI-powered quality assurance and performance management platform from ETS Labs, has been recognized as a Leading Provider on the CMP Research Prism for Automated QA/QM, an elite technology assessment framework developed by CMP Research, a division of Customer Management Practice (CMP). The CMP Research Prism highlights QEval® for its strong technology execution, forward-looking vision, and significant advancements in automated quality assurance and performance management, helping customer contact and customer experience (CX) leaders optimize QA/QM investments with confidence. The CMP Research Prism for Automated QA/QM evaluated twenty-two solution providers...

· Cross-Industry / Financial Services / Healthcare

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Mar 14

2025

Etech Global Services Achieves SOC 2 Type II and SOC 3 Certifications, Demonstrating Excellence in Enterprise-Grade Security and Operational Discipline

Nacogdoches, TX: Etech Global Services, a leading provider of customer engagement solutions, announced the successful completion of both SOC 2 Type II and SOC 3 certifications. These certifications, issued through an independent audit conducted by a Big Four accounting firm, validate Etech's adherence to the AICPA's Trust Services Criteria across critical operational dimensions.  The SOC 2 Type II certification specifically evaluates service providers against five trust principles: Security, Availability, Processing Integrity, Confidentiality, and Privacy. Unlike point-in-time assessments, SOC 2 Type II requires an extended evaluation period during which an independent auditor examines an organization's systems, controls, and security practices to confirm they are operating as designed. The SOC...

· Automotive

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Mar 14

2025

ETS Labs by Etech Wins ICMI Global Contact Center Award for QEval®

NACOGDOCHES, TX – October 29, 2025 — ETS Labs, the innovation division of Etech Global Services, has won the 2025 ICMI Global Contact Center Award for Best New Technology Solution, one of the industry's most recognized honors for contact center innovation. The award recognizes QEval®, ETS Labs' AI-driven platform for contact center performance management that unifies real-time quality monitoring, automated coaching, and data integration—bridging the gap between data and action. The ICMI Global Contact Center Awards recognize organizations that advance the industry through measurable innovation, successful deployment, and demonstrable impact on customer and agent experience. Winners were announced on October...

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Oct 15

2025

Etech Global Services Solidifies Market Leadership Position in Everest Group’s 2025 PEAK Matrix® for CXM Services

Nacogdoches, Texas – October 15, 2025 — Etech Global Services has strengthened its industry standing as a Major Contender in the highly competitive Everest Group Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2025 for the Americas region. This marks the second consecutive year Etech has earned this prestigious recognition, demonstrating sustained excellence in an industry landscape that has fundamentally transformed toward AI-native execution. This recognition comes at a pivotal moment as Etech recently launched ETS Labs, its dedicated AI-focused technology division, positioning the company uniquely among CXM providers who are still transitioning from experimental AI pilots to full-scale production....

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Jul 25

2025

Etech Announced as a Finalist in Three Categories at 2025 ICMI Global Contact Center Awards

NACOGDOCHES, TX, UNITED STATES, July 25, 2025 - Etech Global Services, a leading BPO outsourcing provider, has been named a finalist in three categories for the prestigious 2025 ICMI Global Contact Center Awards. This recognition represents the company's most comprehensive achievement to date, marking their third consecutive year as ICMI finalists and showcasing their leadership across operations, innovation, and technology. Etech has been named finalist in the following categories: Best Large Contact Center - Recognizing contact centers that exemplify the "gold standard" for the industry Best Use of AI - Honoring organizations that have effectively utilized artificial intelligence to transform...

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May 5

2025

Etech’s QEval Wins the Spring 2025 Top Performer Award from SourceForge

Etech's QEval is proud to be a winner of the Top Performer award from SourceForge, the world's largest software reviews and comparison website. NACOGDOCHES, TX, UNITED STATES, May 2, 2025 /EINPresswire.com/ -- Etech Global Services, a leading BPO Outsourcing provider, announced today that their Contact Center Quality Monitoring Solution, QEval, has been awarded the Spring 2025 Top Performer Award by SourceForge. SourceForge is the world's largest B2B software review and comparison website with nearly 20 million in-market B2B software buyers per month. This award recognizes exceptional companies and products with a high volume of recent excellent user reviews that puts...

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Apr 15

2025

Etech Joins Everest Group’s Clinton Global Initiative Pledge to Grow Impact Sourcing Workforce to 1 Million by 2030

NACOGDOCHES, TX, UNITED STATES, April 8, 2025 /EINPresswire.com/ -- Etech Global Services ("Etech"), a global leader in customer engagement solutions, today announced its participation in Everest Group’s Clinton Global Initiative (CGI) Pledge to grow the impact sourcing workforce to 1 million individuals by 2030. This commitment aligns with Etech's longstanding mission to create meaningful employment opportunities in underserved communities while delivering exceptional service solutions for clients worldwide. The CGI Pledge, recognized by former President Bill Clinton, represents a collaborative effort among enterprises, service providers, governments, and non-governmental organizations to dramatically increase the impact sourcing workforce by connecting hundreds of thousands of marginalized individuals...

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Mar 6

2025

Etech Recognized as Core Performing Provider on the CMP Research Prism for Customer Analytics

NACOGDOCHES, TX, UNITED STATES, February 5, 2025 /EINPresswire.com/ -- Etech Global Services is proud to be recognized on CMP Research Prism, an industry-leading technology assessment framework developed by CMP Research, a division of Customer Management Practice (CMP) for customer analytics. This respected framework highlights Etech Global Services as a Core Performing provider for customer contact and customer experience (CX) professionals aiming to optimize their technology investments with confidence through customer analytics. The CMP Research Prism for Customer Analytics evaluated fifteen solution providers, including Etech Global Services, and segmented them into five categories: pioneering, leading, core performing, up & coming, and emerging using analyst analysis,...

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Mar 6

2025

Etech Global Services Named One of America’s Dream Employers 2025

NACOGDOCHES, TX, UNITED STATES, December 23, 2024 /EINPresswire.com/ -- Etech Global Services has been recognized as one of America’s Dream Employers 2025 in a prestigious ranking presented by Forbes in collaboration with Statista. The award list was announced on November 26, 2024, and is now available for viewing on Forbes’ website. America’s Dream Employers 2025 were selected based on an independent survey that gathered insights from over 10,000 college students and more than 140,000 employees working at U.S. companies with at least 1,000 employees. The survey collected over 266,000 data points to evaluate the desirability of employers across various sectors. Etech...

· Automotive / Cross-Industry / Financial Services

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Mar 6

2025

Etech Announced As a Finalist in Five Categories at Customer Centricity World Series Awards

NACOGDOCHES, TX, UNITED STATES, September 6, 2024 /EINPresswire.com/ -- Etech Global Services, a leading BPO outsourcing provider, has been named a finalist in five categories for the prestigious Customer Centricity World Series Awards 2024. This recognition spans multiple aspects of customer-centric practices, showcasing Etech's comprehensive approach to delivering outstanding customer experiences. Etech has been named finalist in the following categories: 1. Customer-Centric Culture 2. Best Customer Experience Strategy 3. CX Solution of the Year 4. Best Use of AI in CX 5. Best Contact Centre Initiative The Customer Centricity World Series Awards celebrate organizations that set the global standard for customer-centric practices...

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Mar 6

2025

Etech Global Services Recognized as Major Contender in Everest Group’s 2024 PEAK Matrix® for CXM Services

NACOGDOCHES, TEXAS, USA, August 24, 2024 /EINPresswire.com/ -- Etech Global Services, a leading provider of next-generation BPO solutions, has achieved a significant milestone in its industry standing. The company has been positioned as a Major Contender in the prestigious Everest Group Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024 for the Americas region. This recognition underscores Etech's growing influence and capabilities in the competitive CXM landscape. The Everest Group PEAK Matrix® is a proprietary framework for assessing the relative market success and overall capability of service providers based on Performance, Experiences, Ability and Knowledge. The CXM Services PEAK Matrix® Assessment provides a comprehensive evaluation...

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Mar 6

2025

Etech Global Services Named One of the Best Employers in Texas for 2024

NACOGDOCHES, TEXAS, USA, August 21, 2024 /EINPresswire.com/ -- Etech Global Services, a leading provider of customer engagement solutions, is proud to be recognized as one of America's Best-In-State Employers for 2024 by the prestigious Forbes magazine. This distinction reflects Etech's commitment not only to maintaining an empowering work environment, but to inculcate a culture of excellence that exists within the organization. The Forbes list, prepared in collaboration with Statista, is based on an independent survey of more than 160,000 employees working in the United States. The assessment considered companies with more than 500 employees and data over a three-year period. Etech Global Services...

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Mar 6

2025

Etech Named Finalist in Two Categories for Prestigious ICMI Global Contact Center Awards 2024

NACOGDOCHES, TEXAS, USA, July 24, 2024 /EINPresswire.com/ -- Etech Global Services, a global BPO leader providing innovative contact center services and technology solutions, is selected as a finalist for two categories at esteemed ICMI Global Contact Center Awards for 2024. This dual recognition underscores Etech's continued commitment to excellence, innovation, and delivering exceptional customer experiences. The ICMI Global Contact Center Awards celebrate organizations and individuals who demonstrate visionary leadership, strategic achievements, and a pursuit of excellence in the contact center industry. Etech's nominations in two categories highlight the company's ongoing dedication to pushing boundaries and setting new standards in the field. Etech...

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Mar 6

2025

Etech Global Services Named BPO of the Year Finalist at 2024 CCW Excellence Awards

NACOGDOCHES, TEXAS, USA, May 13, 2024 /EINPresswire.com/ -- Etech Global Services today proudly announces that it has been named as a finalist in the BPO of the year category at this year’s CCW Excellence Awards. The awards aim to elevate the standards of the contact center industry by recognizing the most innovative companies and top performing executives for their outstanding contributions, innovative ideas, creativity, and excellence in all aspects of contact center operations. “Etech's nomination for BPO of the Year at the CCW Excellence Awards is a testament to our team's dedication. Their hard work and passion create exceptional experiences for our...

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Mar 6

2025

Etech And Tethr Strengthen Partnership To Transform Conversation Insights

NACOGDOCHES, TEXAS, USA, April 4, 2024 /EINPresswire.com/ -- Etech, a leading global next generation BPO (contact center) solutions provider, recently announced it has doubled its investment in Tethr’s AI-powered conversation analytics software. Etech and Tethr began their strategic partnership in 2016, and the two companies bring a combined 30+ years of customer service industry expertise to their call center customers. Tethr’s conversation analytics engine powers Etech’s QEval, a platform that delivers highly relevant, actionable insights to call center agents, managers, and supervisors. Tethr analyzes unstructured data from customer conversation channels–including voice, chat, cases, and surveys–and uncovers insights into agent performance, opportunities for...

· Automotive / Retail / Technology

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Mar 6

2025

Etech Global Services Honored with Prestigious Stellar Business Award

NACOGDOCHES, TEXAS, USA, March 4, 2024 /EINPresswire.com/ -- Etech Global Services, a leading provider of BPO solutions, is thrilled to announce it has received the prestigious Stellar Business Award for Business Process Outsourcing in recognition of its innovation and leadership in elevating the customer experience industry. The Stellar Business Awards are among the most coveted honors in the industry, granted to companies after a rigorous evaluation by an independent panel of judges. As a recipient of the Business Achievement Award, part of the Stellar program, Etech has demonstrated outstanding performance, leadership, and commitment to exceeding client expectations. "We are deeply honored to...

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Mar 6

2025

Etech Global Services Awarded on the Forbes America’s Best Employers 2024 List

NACOGDOCHES, TEXAS, USA, February 14, 2024 /EINPresswire.com/ -- Etech Global Services, a leading provider of innovative customer experience solutions, proudly announces its recognition on the prestigious Forbes list of America’s Best Employers 2024. The Forbes recognition comes after an extensive evaluation conducted by statistics leader Statista Inc., who surveyed over 170,000 employees across industries about workplace satisfaction. Etech emerged as a standout, earning rave reviews from employees for its exceptional culture, benefits, and commitment to engagement. "This recognition affirms what I've witnessed first-hand at Etech every day: our people are our secret sauce," said Etech President and CEO Matt Rocco. "The drive,...

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Mar 6

2025

Etech Global Services Obtains Soc 2 Type 2 Certification, Reinforcing Commitment To Client And Employee Data Security

NACOGDOCHES, TEXAS, USA, December 20, 2023 /EINPresswire.com/ -- Etech Global Services, a leading provider of customer engagement solutions, proudly announces the successful attainment of the SOC 2 Type 2 certification. This accomplishment underscores Etech's unwavering commitment to safeguarding client and employee data through robust security measures and compliance practices. Matt Rocco, the President & CEO of Etech Global Services, emphasized the significance of this achievement, stating, "We all embrace the fact that the security of our client and employee data is of utmost importance. Working closely with clients to best serve their business needs means building trust in our processes and capabilities...

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Aug 17

2023

Etech Global Services Wins The 2023 Tech Cares Award For Employee Support, Volunteerism, And Education Initiatives

Nacogdoches, TX, USA, August 9, 2023 -- Etech Global Services, a leading provider of BPO (Contact Center) solutions, has been recognized with the prestigious 2023 Tech Cares Award by TechRadius for its exceptional commitment to employee support and corporate social responsibility. Etech's unwavering dedication to its workforce, regardless of location, sets it apart as an industry leader in employee support. With state-of-the-art centers across the United States, Jamaica, and India, Etech swiftly adapted during the COVID-19 pandemic, transitioning its 3,600+ team members to a work-from-home environment within 90 days. The company's support system for in-office and remote employees exemplifies its...

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Jul 15

2023

Etech Wins CCW Excellence Award for BPO of the Year

Nacogdoches, TX, USA, June 21, 2023 -- Etech, a leading global next generation BPO (contact Center) solutions provider, receives the prestigious “BPO of the Year” CCW Excellence Award 2023. The award ceremony took place on June 20th and was a part of the Customer Contact Week 2023, Las Vegas event. The award recognizes Etech's commitment to innovation and excellence in the contact center industry, highlighting its BPO services. Etech was also the finalist for the Disruptive Technology of the Year, Cloud-Based CX Solution of the Year, and Automation Solution of the Year categories. The CCW Excellence Awards celebrates organizations and...

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Mar 17

2023

Etech Global Services Named to Time Doctor’s 2023 OA500 List of Top 500 BPO Providers

Nacogdoches, TX, USA – March 6, 2023 Etech Global Services, a leading Business Process Outsourcing (BPO) solutions provider, has been recognized on Time Doctor's OA500 list of the top 500 BPO providers in 2023. The company ranked 112 globally, cementing its position as a top mid-tier provider in the highly competitive BPO industry. In 2021, the BPO industry was valued at $245.9 billion, with a predicted compound annual growth rate (CAGR) of 9.1% until 2030. With well over 250,000 outsourcers globally, the BPO industry is incredibly competitive, challenging, and diverse which makes it that much harder to stand out. Despite...

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Dec 30

2022

Etech Completes SOC 2 Type I Certification

Nacogdoches, TX, December 30, 2022 --Etech Global Services, a leader in providing omnichannel customer engagement solutions using the power of Human Intelligence and Artificial Intelligence is pleased to announce that it has completed its Service Organization Control (SOC) 2 Type 1 audit without exceptions. Conducted by Whitley Penn, one of the leading CPA firms, the audit formalizes Etech's commitment to a robust security system and high-level operational execution. Cybercrimes are on a rise these days with a staggering 400% increase since the pandemic, and this figure continues to grow exponentially. With the increasing amount of data getting stored in the...

· call center compliance / Call center security / Contact Center compliance / Contact Center Security / SOC 2 Certification / SOC 2 Type 1 Certification / SOC2

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Nov 3

2022

Etech Moves to New Call Center in Cazoumar Free Zone, Montego Bay, Jamaica

Etech Global Services, one of the leading global Outsourcing Contact Center Solution providers, announced its shift to a new state-of-the-art facility in Cazoumar Free Zone, Montego Bay, to support its team, provide new career opportunities, and fuel economic growth for the Montego Bay Community. The new facility expands the company’s nearshore footprint in Montego Bay and is aimed at creating 250 new omnichannel customer support jobs and enables Etech to support multiple new clients in Travel, Banking, Education, and Personal Health & Wellbeing Industries. Etech offers these customers holistic Customer Engagement Solutions which include Inbound, Outbound, Digital Engagement, and Omni...

· Call Center / Jamaica / Montego Bay / New Office / PR / Press release

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Mar 1

2022

Etech Awarded on the Forbes America’s Best Employers 2022 List

Nacogdoches, TX – February 11, 2022 – Etech has been awarded on the Forbes list of America’s Best Employers 2022. This prestigious award is presented by Forbes and Statista Inc., the world-leading statistics portal and industry ranking provider. The awards list was announced on February 10, 2022 and can currently be viewed on the Forbes website. Forbes and Statista selected the America’s Best Employers 2022 through an independent survey applied to a vast sample of approximately 60,000 American employees working for companies with more than 1,000 employees in America. Across 25 industry sectors, 1000 employers have been awarded, 500 large employers...

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Dec 22

2021

ETECH RECOGNIZED AS FINAL RUNNER UP FOR ‘BUSINESS PROCESS OUTSOURCING COMPANY OF THE YEAR’ AT WORLD’S LARGEST CUSTOMER CONTACT EVENT

Nacogdoches, TX – December 22, 2021 – Celebrating 18 years of serving the customers, Etech Global Services, a leading global customer experience solution provider, was recognized as the final runner up for the prestigious “BPO of the Year” at the 2021 CCW Excellence Awards hosted by Customer Contact Week. This award honors the most innovative solution providers from the Contact Center industry who are transforming the way the customer experiences are delivered. It promotes companies and industry leaders recognizing their world-class thinking, creativity and execution across the full array of customer experience solutions. A few of the highlights of Etech’s...

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Nov 22

2021

Etech Global Services Announces New Contact Center in San Antonio, Texas

Nacogdoches, TX – November 22, 2021 – Leading global outsourcing solution provider, Etech Global Services, recently announced the company will be expanding their global footprint by adding an additional, 300 seat full-service contact center in San Antonio, Texas. Keeping with the company’s Mission and Vision, this new contact center is aimed at creating remarkable opportunities, by hiring local talent in order to fulfill the growing customer demands. Established in the year 2003, Etech Global Services has continued to grow and flourish from its humble beginnings of a single location with 400 team members, to now a global organization on 3...

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Nov 18

2021

Etech Global Services Selected as Finalist for ‘Automation Solution of the Year ‘ and ‘BPO of the Year’ for CCW Excellence Awards

Nacogdoches, TX – November 18, 2021 – Etech Global Services has been selected as a finalist for 'Automation Solution of the Year ' and 'BPO of the Year' for the 2021 CCW Excellence Awards. Each year, the CCW Excellence Awards brings together the contact center community to honor and promote the most innovative contact center solutions and industry leaders who are committed to drive superior contact center and CX performance. The awards recognize world-class thinking, creativity and execution across the full spectrum of contact center functions. The BPO of the Year award acknowledges the provider who redefines the standard for...

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Feb 12

2021

Etech Global Services Named to Forbes List of America’s Best Mid-Sized Employers

Nacogdoches, TX – February 12, 2021- Etech Global Services® has been recognized by Forbes as one of the nation’s best mid-sized employers for 2021. Forbes partnered with the market research firm, Statista, to compile their list of America’s best mid-sized companies by surveying 50,000 Americans working for businesses with at least 1,000 employees. Participants were asked to rate their willingness to recommend their own employers to friends and family, and to nominate organizations other than their own. The final list ranks the 500 large and 500 mid-size employers that have received the most recommendations. In the wake of a global...

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Jul 13

2020

Meet Etech Global Services at the Virtual Customer Contact Week from Home

Nacogdoches, TX - July 13 2020 - Etech Global Services, a global leader in customer engagement solutions, gears up to participate in the largest customer contact event series Customer Contact Week (CCW) August 11th - August 27th. Etech is hosting a virtual workshop on August 11th, 11:45 am-1:15 pm CST, with guest speakers from Verizon, Kelley Kurtzman, VP-Global Consumer Sales & Service, and from Etech, Jim Iyoob, CCO and Shawndra Tobias, AVP CX. Etech's virtual workshop will focus on Customer Experience (CX) Architecture: Using Agent Insights to Design a Remarkable Experience. Etech will discuss how speech analytics and human intelligence has...

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Jun 22

2020

Etech Global Services announces partnership with professional golfer, Davis Riley.

Nacogdoches, TX – June 22, 2020 - Etech Global Services, a leading business provider of customer engagement solutions, announced a marketing partnership today with professional golfer Davis Riley, Korn Ferry Tour winner. Riley won this year’s Panama Championship at Country Club de Bogota for his first Tour victory and currently stands at number two on the Tour’s money list. Prior to turning professional, Riley was a two-time All- American for The University of Alabama. Riley will represent the Etech brand to the golf community in a variety of ways, including social media, branded apparel and in-person as tournament scheduling picks...

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Mar 1

2020

Etech Global Services Wins Bronze Stevie® Award in 2020 Stevie Awards for Sales & Customer Service

Nacogdoches, TX – March 1, 2020 –  Etech Global Services was presented with a Bronze Stevie® Award in the category Sales/Customer Service Solutions Technology Partner of the Year at the 14th annual Stevie Awards for Sales & Customer Service.   The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals.  The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.   The awards were presented to honorees during a gala banquet on Friday, February 28...

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Feb 4

2020

Etech Global Services Wraps Up the Customer Contact Week in Nashville, Tennessee

Nacogdoches, TX- February 4, 2020– Etech Global Services recently concluded what was again a thriving, interactive, and informative week at the Customer Contact Week (CCW) in Nashville. One of the many highlights was the Etech’s engaging workshop titled, “CX Architecture – Using Agent Insights to Design a Remarkable Experience.”   During Etech’s workshop, the attendees learned how analyzing agent performance data and strategically coaching them based on these insights drive the entire customer experience landscape. Etech and the attendees discussed how, when the empowered agents make remarkable interactions with customers across the campaigns; it surpasses the overall performance of the...

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Jan 24

2020

Etech Named a Finalist for Solutions Technology Partner of the Year at the 2020 Stevie Awards

Nacogdoches, TX - January 24, 2020 – Etech Global Services has been named as a finalist in the 14th annual Stevie® Awards for Sales & Customer Service in the category- ‘Sales/Customer Service Solutions Technology Partner of the Year’, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.   The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards® and the Stevie Awards for Great Employers. The Final Stevie Award results will be announced at Caesars Palace in Las Vegas, Nevada,...

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Dec 31

2019

Etech Global Services Awarded as One of The 20 Most Promising QMS Solution Providers for 2019 by CIO Review

Nacogdoches, TX – December 31, 2019 -   Etech Global Services, a global leader in customer engagement solutions, is humbled to be a part of the distinguished list of the "20 Most Promising QMS Solution Providers- 2019". This list is comprised of companies that are at the forefront of providing remarkable Quality Management Systems (QMS) solutions and transforming businesses.   CIO Review is a leading print magazine that bridges the gap between enterprise IT vendors and buyers. As a trustworthy knowledge network, the CIO Review is known worldwide for discussing enterprise solutions that can redefine the business goals of organizations. The...

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Dec 18

2019

Etech Global Services is Honored to Receive “Best BPO/KPO Company 2019” Award at the GESIA Event

Nacogdoches, TX – December 18, 2019- Etech Global Services, a leading business provider of customer engagement solutions, has been awarded as the Best BPO/KPO Company of 2019 by the Gujarat Electronics & Software Industries Association (GESIA) at their Annual Awards for Excellence Gala held at Science City, Ahmedabad, India from Dec 12th- Dec 14th.   GESIA, along with the Government of Gujarat, hosts a mega-event created under the Vibrant India Initiative called Vibrant Startup and Technology Summit 2019 (VSTS). The global event’s theme for 2019 was “Experience the Next.” The award categories of GESIA Annual Awards for Excellence addressed the companies who...

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Dec 13

2019

Etech Global Services is Looking Forward to Customer Contact Week in Nashville

Nacogdoches, TX – December 13, 2019 – Etech Global Services is back again with yet another engaging workshop at this year’s Customer Contact Week (CCW) in Nashville, Tennessee. The workshop titled, “CX Architecture – Using Agent Insights to Design a Remarkable Experience” will be held on Wednesday, January 29th from 8:15 am- 10:15 am. Etech will also be participating in the main conference days, which will be Thursday, the 30th, and Friday, the 31st at the JW Marriott in Nashville, TN.   Etech’s workshop will be an interactive discussion on how team member performance impacts not just customer experience, but...

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Nov 29

2019

Etech Global Services Looks Ahead To Customer Contact Week In Nashville

Nacogdoches, TX - November 29, 2019 – Etech Global Services is gearing up to participate at Customer Contact Week (CCW) in Nashville, TN, from January 28th- 31st, 2020. The CCW conference will be held at the JW Marriott, and Etech will be leading a two-hour workshop titled, “CX Architecture – Using Agent Insights to Design a Remarkable Experience” on January 29th from 8:15 a.m. – 10:15 a.m.   Customer Contact Week has been one of the top conferences for professionals across all verticals to come and learn some of the leading contact center practices and next-generation technologies that have a...

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Nov 5

2019

Etech Global Services to Participate in the 2020 Customer Contact Week at Nashville

Nacogdoches, TX – November 5, 2019 – Etech Global Services, a global leader in customer engagement solutions, is excited to participate in  Customer Contact Week (CCW) at the JW Marriott in Nashville, TN from January 28th- 31st, 2020. This year’s CCW Nashville is going to be a remarkable event with the recent addition of the “CCW Think Tanks” followed up with the incredible speaker line-up, top-rated sessions, networking, and exclusive site tours. Etech will again be hosting an engaging workshop titled, “CX Architecture – Using Agent Insights to Design a Remarkable Experience’’ from 8:15 am-10:15 am on January 29th, 2020.   Etech’s...

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Sep 23

2019

Etech Global Services Wraps Up the 2019 Customer Contact Week in Austin

Nacogdoches, TX– September 23, 2019 - Etech Global Services recently concluded what was again an informative, engaging, and a successful week at the Customer Contact Week (CCW) in Austin, Texas. One of the many highlights was Etech’s interactive workshop titled, “CX Architecture: 5 Steps to Transform Your Customer Insights” which was in front of a packed-out audience! During Etech’s workshop, the attendees learned how people, processes, and technology together drive the entire customer experience landscape. The power of Artificial Intelligence (AI) boosts Human Intelligence (HI) to direct the five-step contact center quality monitoring process: listen to the customers, identify and...

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Sep 13

2019

Etech Global Services Concludes the Austin Contact Center Alliance Fall Symposium

Nacogdoches, TX – September 13, 2019 – Etech Global Services recently participated in the Austin Contact Center Alliance (ACCA) Fall Symposium which took place on September 12th, 2019. The Etech team was glad to host an engaging discussion on, ‘The Future of Customer Experience in the Call Center,’ and be a part of such an exciting conference and the premier annual event of ACCA.   It was a great opportunity for Etech to network with dynamic industry leaders and speakers who are all based out of Central Texas. Etech had the opportunity to share, discuss, and also learn about some...

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Aug 28

2019

Etech Global Services Gears Up to Participate at Customer Contact Week in Austin

Nacogdoches, TX– August 29, 2019 – Etech Global Services, a leading provider for customer engagement solutions, will be participating at the Customer Contact Week (CCW) to be held at The Hilton, Austin from September 16th - 19th, 2019. This year’s CCW Austin will be an exciting conference made up of an incredible speaker line-up, top-rated sessions,networking opportunities, new and improved interactive discussion groups, exclusive site tours, and a fantastic celebrity headliner. Etech will lead an interactive workshop at the conference titled, “CX Architecture: 5 Steps to Transform Your Customer Insights” on Monday, September 16th, 2019.   The focus of Etech’s...

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Aug 1

2019

Etech Global Services Announces Participation at the 2019 Customer Contact Week in Austin

Nacogdoches, TX, August 1, 2019 - Etech Global Services, an award-winning business provider of customer engagement solutions, announced their participation at the upcoming Customer Contact Week (CCW) in Austin on September 16th – 19th, 2019. After a successful turn out during CCW Vegas, Etech is back with a two-hour workshop at CCW Austin, titled, “CX Architecture: 5 Steps to Transform Your Customer Insights” on Monday, September 16th, 2019.   Customer Contact Week, going strong for the last 20 years, has proven itself to be one of the best conferences for services and technologies. Etech is set to share effective contact...

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Jul 31

2019

Etech Global Services exceeds $1 million in Tuition Reimbursement for Student Employees

Nacogdoches, TX – July 31, 2019 - Etech Global Services, a global provider of outsourced customer support services headquartered in Nacogdoches, Texas paid $23,772 in tuition reimbursement for the spring semester of 2019. Etech has now paid over $1 million in tuition reimbursement since introducing the program in 2003. Most of the tuition reimbursement has been paid to students that attend SFA; however, students from Angelina College and Panola College were also among those receiving reimbursement.   The tuition reimbursement program offered by Etech is one of the best benefits offered according to surveys of their current employees. To participate,...

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Jul 16

2019

Etech Global Services to Speak at the Austin Contact Center Alliance Fall Symposium

Nacogdoches, TX – July 17, 2019 - Etech Global Services is honored to speak at the Austin Contact Center Alliance (ACCA) Fall Symposium on Thursday, September 12th, 2019. Etech is hosting an interactive discussion on ‘The Future of Customer Experience in the Call Center’ which is one of the most talked-about topics in the industry today.   In Etech’s session, attendees and presenters alike will discuss the ever-changing landscape of customer experience in today’s world and also explore how Human Intelligence + Artificial Intelligence can take customer experience to the next level. By identifying opportunities and actionable insights, this groundbreaking...

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Jul 2

2019

Etech Global Services Concludes The 20th Annual Customer Contact Week

Nacogdoches, TX – July 1, 2019 – Etech Global Services just recently wrapped up what was once again a highly successful, engaging, and informative week at The 20th Annual Customer Contact Week (CCW) in Las Vegas, Nevada. Etech is one of the year-over-year premier sponsors of this event as it is one of the industry’s largest gatherings of contact center professionals in the world.   Etech’s workshop, “Utilize Customer Insights to Define Strategies that Improve Training and Coaching Effectiveness” was again a huge success and the dialogue with the packed-out room was highly informative for all who were fortunate enough...

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Jul 2

2019

Etech Global Services Receives Honorable Mentions at Customer Contact Week, Las Vegas

Nacogdoches, TX – July 2, 2019 - Etech Global Services, a leading business provider of customer engagement solutions, announces that the organization is humbled to receive two honorable mentions during the Customer Contact Week Excellence Awards Gala. The event was held on Tuesday, 25th June 2019, at the Mirage in Las Vegas.   Etech, as a contact center, was acknowledged in the category of ‘BPO of the Year’. Also, the business insights and analytic division of Etech, Etech Insights (EI), was appreciated in the category of ‘Disruptive Technology of the Year.   The 2019 CCW Excellence Awards strives to honor,...

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Jul 1

2019

Etech Global Services Announced as a Runner-Up at the Customer Contact Week Excellence Awards for the Best Training and Development Program

Nacogdoches, TX – July 1, 2019 – Etech Global Services announced as a runner-up for the category of Training and Development Solution of the Year during the 20th Customer Contact Week (CCW) Excellence Awards commencement on Tuesday, June 25th June, 2019 at The Mirage, Las Vegas.   The 2019 CCW Excellence Awards recognizes the most innovative organizations and executives who are committed to enhance customer experience (CX) performance and take the contact center business to the next level of success. The awards are dedicated to celebrating quality thinking, creativity, and execution across the full spectrum of contact center functions.  ...

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Jun 18

2019

Etech Global Services to be a Part of the Contact Center Virtual Summit

Nacogdoches, TX – June 18, 2019 - Etech Global Services, a global provider of customer engagement solutions, announced its participation in the Contact Center Virtual Summit to take place from July 7th – 27th of 2019. The Contact Center Virtual Summit (CCVS) is the world’s largest online conference for customer service professionals. For more information on this summit click here, 2019 Contact Center Virtual Summit Playbook to understand the recent trends of optimizing agent performance and get an exclusive overview of the summit as well.   Etech will be hosting an interactive session on July 10, 2019, where the focus...

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May 28

2019

Etech Global Services to Participate in the Contact Center Virtual Summit

Nacogdoches, TX – May 28, 2019 - Etech Global Services, a leading provider of customer engagement solutions, recently announced their participation in the much anticipated Contact Center Virtual Summit scheduled to happen from July 7th - July 27th, 2019. Etech will be leading an engaging discussion focused on, ‘High-Performance Agent Development’ on July 10, 2019.   The Contact Center Virtual Summit (CCVS) has the primary objective to take customer service performance to the next level. This monumental online event is organized by two experts in the area of Epic Virtual Summits who also have a remarkable career in the contact...

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Apr 5

2019

Etech Global Services pulled off a Hat-trick at PACE ACX 2019

Nacogdoches, TX - April 5, 2019 – Etech Global Services, an award-winning and a leading business provider of customer engagement solutions, pulled off a hat trick by winning BIG at the prestigious PACE ACX, 2019.   Each year at the national PACE Conference, PACE honors the industry’s best during the ACX awards luncheon. This year the Etech Team received the following awards:   Awarded to Etech Global Services -PACE MEMBER OF THE YEAR This award is given to the company who has exhibited excellence and made the biggest impact on the membership of PACE. Excellence is defined by creating a...

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Mar 27

2019

Etech Global Services Announces Participation at the 2019 Customer Contact Week in Las Vegas

Nacogdoches, TX - March 28, 2019 - Etech Global Services, an award-winning and a leading business provider of customer engagement solutions, announced their participation at the upcoming 2019 Customer Contact Week in Las Vegas, Nevada on  June 24 – 28, 2019.   Etech’s new three-hour workshop titled, “Professor Customer: Utilize Customer Insights To Define Strategies That Improve Training and Coaching Effectiveness” will showcase why business insights is one of the most talked about opportunities in today’s world.   “Most organizations do not realize that their customers feel that it requires “high-effort” to do business with them. The one’s that truly...

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Mar 14

2019

Etech Insights named as a finalist at 2019 Business Transformation & Operational Excellence World Summit (BTOES19)

  Nacogdoches, TX - March 14, 2019 -  Etech Global Services announced today that their in-house business insights and analytics division, Etech Insights (EI), has been named as a finalist at the 2019 Business Transformation & Operational Excellence World Summit (BTOES19) in the category of Best Achievement in Data Analytics enabling Operational Excellence.   Etech Insights takes an innovative combination of human intelligence with artificial intelligence to capture and analyze 100% of customer interactions. Few companies can boast a nationally recognized quality system that involves both the operations team and an unbiased Quality Assurance team like the process Etech provides....

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Mar 6

2019

Etech’s Matt Rocco named as a finalist at The 2019 Business Transformation & Operational Excellence World Summit (BTOES19)

Nacogdoches, TX - March 5th, 2019 -  Etech Global Services President & CEO, Matt Rocco, has been named a finalist for Operational Excellence CEO of the Year Award at The 2019 Business Transformation & Operational Excellence World Summit.   Matt is the definition of a true servant leader who has built not only a phenomenal culture at Etech but also a remarkable team of leaders that carry out his vision and mission day in and day out. With Matt’s guidance and direction, Etech has grown, and continues to grow, to levels that not many even imagined possible, especially starting with...

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Feb 23

2019

Etech’s Kaylene Eckels Wins Silver Stevie® Award for Woman of the Year in Customer Service At The 2019 Stevie Awards For Sales & Customer Service

LAS VEGAS, NEVADA – February 23, 2019 – Kaylene Eckels was presented with a Silver Stevie® Award in the Woman of the Year in Customer Service category in the 13th annual Stevie Awards for Sales & Customer Service last night.   The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organization stages seven of the world’s leading business awards programs, including the prestigious American Business Awards® and International Business Awards®.   The awards were presented to honorees during a gala banquet on Friday,...

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Feb 6

2019

Etech’s Kaylene Eckels named a finalist for Woman of The Year at the 2019 The Stevie Awards

Nacogdoches, TX - February 06, 2019 -  Etech’s Kaylene Eckels, Chief Operations Officer, has been named one of the finalists at 2019 The Stevie Awards for  Woman of the Year.   Kaylene is a business-minded servant  leader that possesses phenomenal energy and drive which allows her to facilitate “One Etech.” Her initiation of “One Etech” has been to bring together the global teams across 8 centers into a unified focus for long-term success and growth. She believes and follows the philosophy of Etech that to be an effective leader, you must first be a Servant Leader. Etech is pleased to...

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Jan 3

2019

Etech Global Services Announces 2019 Customer Contact Week Participation to Showcase Pioneering Attitude to Deal with CX Delivery

Nacogdoches, TX – January 03, 2019 – Etech Global Services, an award-winning and a leading business provider of customer engagement solutions, announced their participation in the 2019 Customer Contact Week in Nashville, Tennessee.   Etech’s new three-hour workshop titled “Professor Customer: Empower Your Customers to Teach You CX Delivery they Deserve” will showcase why it is best to empower your customers to truly understand what they want when it comes to the Customer Experience   The upcoming workshop will be conducted on January 16th, 2018, and will be at the JW Marriott in Nashville. The Etech team along with one of...

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Oct 17

2018

Etech Global Services Announces Participation in the PACE Regional Contact Center Summit

Nacogdoches, TX – October 17, 2018 – Etech Global Services is proud to announce their participation at the PACE Regional Contact Center Summit in Princeton, NJ on November 14, 2018.   Businesses are accelerating and new technologies are challenging organizations in many new ways, causing businesses to become smarter about how they leverage the resources in catering to their customers. With this opportunity, Etech is here to share knowledge with various businesses on the industry’s best practices and the technologies that help make customer engagement more measurable and efficient.   “As rapid advancements in technology continue transforming how businesses are developed...

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Oct 15

2018

Etech Global Services Concludes Innovative Approach to Deal with Customer Interactions at Customer Contact Week

Nacogdoches, TX – October 15, 2018 – Etech Global Services, concluded a two-hour workshop titled, “Professor Customer: Empower Your Customers to Teach You Customer Experience Delivery They Crave” at Customer Contact Week in Austin, Texas.   “Less than 3% of customer interactions are analyzed by companies; unless you are planning to analyze every interaction, it is nearly impossible to get the full insights into your voice of the customer. Todays’ businesses operate differently than yesterday and traditional means, but what remains constant is one fundamental principle, offering your customers effortless customer service. Artificial Intelligence and Human Intelligence when combined to analyze...

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Sep 21

2018

Etech’s Matt Rocco is humbled to receive Silver Stevie Award at the Third Annual Stevie Awards for Great Employers

Nacogdoches, Texas –September 21, 2018 – Etech Global Services is delighted to announce that Etech’s President and CEO Matt Rocco, has received Silver Stevie Award in the third annual Stevie® Awards for Great Employers category. The Stevie Awards for Great Employers recognizes the world’s best employers and the human resources professionals, teams, achievements, and HR-related products and suppliers who help to create and drive great places to work. The Gold, Silver and Bronze finalists were recognized and awarded at a gala ceremony at the Marriott Marquis Hotel in New York City on Friday, September 21st. More than 550 nominations from...

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Sep 17

2018

Etech Global Services Leading Ways With Customer Interaction at Customer Contact Week

Nacogdoches, TX – September 17, 2018 – Etech Global Services, an award-winning business provider of customer engagement solution, will be exhibiting at a brand new two-hour workshop at this year’s CCW Austin, titled, “Professor Customer: Empower Your Customers to Teach You Customer Experience Delivery They Crave” on Tuesday, October 9th, 2018.   In this newly developed workshop Etech’s Chief Customer Officer, Jim Iyoob will coach the attendees on how important Customer Experience is in today’s marketplace and show them how listening to their customers can help unlock this ever-evolving metric. Be sure to stop by Etech’s booth, #14, on Wednesday, October...

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Aug 16

2018

Etech’s Matt Rocco Honored As Finalist in 2018 Stevie Awards For People-Focused CEO of the Year

Nacogdoches, Texas – August 16, 2018 – Etech Global Services President/CEO Matt Rocco has been named a finalist in the third annual Stevie® Awards for Great Employers in the category People-Focused CEO of the Year category. The Stevie Awards for Great Employers recognize the world’s best employers and the human resources professionals, teams, achievements, and HR-related products and suppliers who help to create and drive great places to work. It is an honor for Etech’s President/CEO Matt Rocco to be recognized for his commitment to developing a leadership culture with Servant Leadership as the foundation.  His commitment in 2005 to...

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Aug 8

2018

Etech Invests in the Community with the Opening of a New Office in Vadodara, Gujarat

Nacogdoches, TX - August 8, 2018 – Etech Global Services is pleased to announce the opening of their new office in Vadodara, Gujarat on August 15th, 2018!  Etech is a leading provider of customer engagement solutions, and with the acquisition of this new office space anticipates adding more than 400 new full time jobs in the city this coming quarter!   Vadodara is the third largest and most populous city in the state of Gujarat, India.  It is considered a cultural and educational hub in the region with a wide variety of thriving industries.  In recent years, Vadodara has become...

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Aug 1

2018

Etech Global Services to Showcase Innovative Approach to Deal with Customer Interactions at Customer Contact Week

Nacogdoches, TX – August 1, 2018 – Etech Global Services is back with a brand new two-hour workshop titled, “Professor Customer: Empower Your Customers to Teach You Customer Experience Delivery They Crave.” This workshop will inform the attendees on how important the Customer Experience is in today’s marketplace and how listening to their customers can help unlock this ever evolving metric. Be sure to stop by Etech’s booth #14 on October, Wednesday the 10th and Thursday the 11th to meet the team and see some examples of Etech’s services and impacts first hand.   The workshop is scheduled for 10:30 AM...

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Jun 20

2018

Etech Receives Honorable Mention at Customer Contact Week, Las Vegas

Nacogdoches,TX - June 20, 2018 - Etech Global Services, a leading business provider of customer engagement, announces that the organization has received an honorable mention in the category of Best Training and Development Program during the Customer Contact Week Excellence Awards Gala.   The 2018 CCW Excellence Awards recognizes the most innovative organizations and executives who have made a commitment to driving change in the customer contact industry. The awards are dedicated to celebrating world-class innovation, creativity and execution across the full spectrum of contact center functions.   “It is an honor and proud moment for Etech to be recognized...

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Jun 4

2018

Etech Global Services LLC Honored to Receive Fast 100 Asian American Business Award 2018

Nacogdoches, TX – June 4, 2018 – Etech Global Services, an award winning leading business provider of customer engagement solutions has been named as one of the fastest growing Asian-American owned businesses by the US Pan Asian American Chamber of Commerce Education Foundation (USPAACC), joining the country’s fastest-growing Asian American-owned companies.   Independently reviewed and verified by Ernst & Young, USPAACC’s Fast 100 posted collective annual revenue of $2.7 Billion, with some companies recording up to 350% growth rate. The Fast 100 represent a wide array of industries, including Aerospace, Construction, Engineering, Food & Beverage, Import-Export, IT, Manufacturing, Solar Energy and...

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May 10

2018

Etech Global Services named as a Finalist at 19th Annual Customer Contact Week

Nacogdoches, TX – May 10, 2018 – Etech Global Services announced today that it has been nominated as a finalist for the prestigious CCW Excellence Awards in the category of “Best Training & Development Program.” Every year, the Call Center Week (CCW) Conference and Expo brings together the Business Process Outsourcing (BPO) community to exchange information, technology, upcoming trends and more. The CCW Excellence Awards honor, recognize and promote individuals and organizations who have made a commitment to driving superior contact center and CX performance. The awards are dedicated to recognizing world-class thinking, creativity and execution across the full spectrum...

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May 3

2018

PACE Honors Etech Global Services for Outstanding Contributions in Customer Engagement

Nacogdoches, TX – May 3, 2018 – Etech Global Services, a leading business provider of customer engagement, has won the CustomerCount Customer Engagement Professional PACE Award. This illustrious award recognizes an outstanding Customer Engagement Professional (CEP) and the Professional Association for Customer Engagement (PACE) Member organization for the individual’s performance during the 2017 calendar year. Two trophies were recently presented at the Professional Association for Customer Engagement (PACE) annual Convention and Expo in Atlanta, Georgia: One for Etech Global Services and one for the individual CEP. “I am humbled and honored to share Etech’s best practices including our commitment to disrupting the quality...

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Apr 30

2018

Corporate Challenge

Nacogdoches, TX April 30, 2018, – Etech is one of 8 local businesses currently participating in the 11th Annual Corporate Challenge in Nacogdoches. The event is hosted by the Nacogdoches Parks and Recreation department, and is a fun and exciting opportunity for Etech engage with other local businesses and organizations. Etech is excited to participate in this year’s event. This event gives us the ability to not only unite as a company, but also as a community. The Corporate Challenge extends through the entire month of April and the challenges range from Table Tennis, Golf, Volleyball, Dodgeball, Kickball, Futsal (Indoor Soccer),...

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Apr 25

2018

Etech Global Services LLC recognized Fast 100 Asian American Business Award 2018

Nacogdoches, TX – April 25, 2018 – Etech Global Services has been recognized as one of the fastest growing Asian-American owned businesses by the US Pan Asian American Chamber of Commerce Education Foundation (USPAACC) which officially unveiled its 2018 list of Fast 100 Asian American Businesses. USPAACC’s Fast 100 Asian American Business Awards represents a wide array of industries including IT, Aerospace, Construction, Engineering, Food & Beverage, Import-Export, Manufacturing, Solar Energy and Wholesales. These companies come from all over the globe with representatives including Asian Indian, Bangladesh, Chinese, Filipino, Japanese, Korean, Pakistani, Thai, Taiwanese, Vietnamese heritage. Etech will join the...

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Apr 20

2018

Etech Global Services Wins 2018 PACE Technovation Award

PACE recognizes Etech with Award for exceptional call center quality management program called Etech Insights Nacogdoches, TX – April 20, 2018 – Etech Global Services is proud to announce that on April 17th, the PACE Association publicly announced Etech as the winner for the 2018 PACE Technovation Award for innovation in product and services within the industry. Etech Global Services earned the award for their quality management program called Etech Insights. Etech Insights is innovative and unique in its approach to total quality management; providing a creative combination of people, processes and technology to deliver a remarkable customer experience that supports...

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Apr 18

2018

Etech Concluded A Session at PACE 2018

Nacogdoches, TX – April 18, 2018 – Etech Global Services, held an interactive session at PACE on April 16, 2018 at Chateau Elan Winery & Resort, in Atlanta, Georgia showcasing how Human Intelligence (HI) when combined with Artificial Intelligence (AI) helps to put Quality back into Customer Service experiences. “Getting started with artificial intelligence (AI) doesn’t have to be an overwhelming task. In order to ensure greater customer satisfaction, you need to blend AI with human intelligence (HI) within your call centers to serve your customers more effectively. AI can provide helpful answers and information; however, no machine or technology can...

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Apr 13

2018

Etech to Conduct a Session On The Use of Artificial Intelligence to Put Quality back Into Customer Service

Nacogdoches, TX – April 13, 2018 – Etech Global Services is hosting an interactive session on April 16, 2018, at Chateau Elan Winery & Resort, in Atlanta, Georgia that will demonstrate how Artificial Intelligence (AI) can help you put Quality back into your Customer Service experiences. AI is emerging as the most influential trend in the call center industry today and Etech believes the growing use of AI will increase the pace of innovation within the industry. “The 45-minute session we are hosting will help the audience understand that when you are able to analyze 100% of customer interactions as opposed...

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Apr 4

2018

Etech Recognized in 10 Most Recommended Quality Management Solutions by Insights Success

Nacogdoches, TX – February 6, 2018 – Etech Global Services,a leading business provider of customer engagement is proud to have been recognized by Insights Success magazine as one of “The 10 Most Recommended Quality Management Solution Providers, 2018” in an article titled “Etech: Individuals Driven by Human Intelligence and Technology for Perfect Synergy." Focusing on various sectors of business, Insights Success provides invaluable reports on today’s latest Quality Management Solution Providers and innovative business solutions, products, and services. The magazine monitors news, recognition, and achievements made by quality management companies across the globe, and employs customer surveys to assess companies’...

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Mar 30

2018

Etech to Host Workshop and Exhibit at 19th Annual CCW 2018

Nacogdoches, TX – March 30th, 2018 - Etech Global Services is hosting a three-hour workshop on “Mining for Gold in Customer Calls: Using Artificial Intelligence to Put Quality Back into Customer Service” and will showcase the service capabilities at their booth at CCW Vegas 2018. The 19th Annual Customer Contact Week is scheduled on June 18th – 22nd, 2018 and will be at The Mirage, Las Vegas. The workshop will begin on June 19th at 8:15am PST. Etech’s, Jim Iyoob, Chief Customer Officer, will share insights on how combining AI + HI offers optimal insights to enhance the customer experience....

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Mar 6

2018

Etech Announces Participation At Customer Contact Week 2018 – Las Vegas

Nacogdoches, TX – March 6th, 2018 - Etech Global Services will be participating at the Customer Contact Week this Summer in Las Vegas, Nevada. Etech will be hosting a three hour interactive workshop titled, “Mining for Gold in Customer Calls: Using AI to Put Quality Back into Customer Service.”The workshop (Workshop B) will be on Tuesday, June 19th. The Workshop and Conference will be at The Mirage, Las Vegas. The annual Customer Contact Week is the industry’s leading conference for service and technology with over 2,500 attendees and nearly 200 Speakers. This conference sets the stage for Etech to showcase...

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Mar 5

2018

Etech Wins Silver Award at 2018 Stevie Awards

Nacogdoches, TX – March 5th, 2018 – Etech is proud to announce that on February 23, Etech Global Services was presented with the prestigious Silver Stevie® Award in the Business Intelligence Solution category of the 12th annual Stevie Awards for Sales & Customer Service. The Stevie Awards are among the world’s top honors for customer service, contact centers, business development and sales professionals. They organize seven of the world’s leading business awards programs, also including the prestigious American Business AwardsSM and International Business Awards®. The awards were presented to honorees during a gala banquet on Friday, February 23 at Caesars...

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Feb 20

2018

Etech Exhibiting at PACE Convention & Expo

Nacogdoches, TX – February 20, 2018– Etech Global Services is proud to announce their participation at the PACE Conference in Atlanta, Georgia between April 15-18, 2018. Each customer interaction has meaningful details and, when analyzed, helps provide you with insights that are important for your business’ decision making. With this opportunity, Etech can share their knowledge with various businesses on the industry’s best practices and the technologies that help make customer engagement more measurable and efficient. “The PACE Conference is committed to smart collaborations with other industry partners and this event would bring together industry executives from around the globe,...

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Jan 31

2018

Etech Named Finalist for 2018 Stevie Awards

Nacogdoches, TX – January 31, 2018 2018 – Etech Global Services, was named as a category Finalist for the 12th Annual Stevie® Awards for Sales and Customer Service. The Stevie® Awards are the world's premier business awards; they were created in 2002 to honor and generate public recognition of the achievements and positive contributions of organizations and professionals worldwide. Details about the Stevie Awards for Sales & Customer Service and the list of Finalists of each category are available at www.StevieAwards.com/Sales. Etech has been recognized in the Business Intelligence Solution category for innovative quality analytics solution in which Human Intelligence...

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Jan 30

2018

Etech Global Services rebrands Etech Monitoring Solutions to Etech Insights

Nacogdoches, TX – January 30, 2018 - Etech Global Services® announces the rebranding of Etech's Quality Assurance division, Etech Monitoring Solutions (EMS). EMS will now be known as Etech Insights. The rebranding effort is in response to the growth, maturation and diversification of EMS over the past decade. Quality insights coupled with talented people have enabled EMS to grow from twenty (20) internal quality analysts to over two hundred (200) business analysts across the globe providing valuable insights to Etech’s operation team as well as external clients. In an industry where consumers demand and deserve an effortless customer experience (CX)...

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Jan 3

2018

Etech Launches Advance QEval – Quality Monitoring Software

Nacogdoches, TX January 3, 2018 – It is with great excitement that Etech launches new advances to QEval, our Quality Monitoring Software, QEval. When managing resources in a call center it is critical that you are able to handle performance data effectively. QEval makes it easy for you to harness the true voice of the customer and generate actionable metrics to improve the performance and efficiency of the call center. In business today call centers need analytics reporting systems to better understand and exceed customer expectations. Etech has developed Integrated Customer Engagement (ICE) to meet these complex demands. Etech’s ICE...

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Dec 27

2017

Etech Opens State-of-the-Art Contact Center in Montego Bay, Jamaica

Nacogdoches, TX – December 27, 2017 – Etech Global Services, a leading business provider of customer engagement solutions, recently announced the opening of a dynamic new contact center located in the beautiful Montego Bay, Jamaica. Etech's latest center is located in the heart of Montego Bay’s prime business region locally known as the Montego Bay Free Zone (MBFZ). The center has the same capabilities and amenities as one would find at any of Etech’s eight global contact centers. This new facility is equipped with over 200 operational seats supporting everything from Live Chat, to traditional inbound/outbound services, to Etech’s quality...

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Dec 26

2017

Etech exhibiting at CCW Winter 2018 tradeshow

Nacogdoches, TX – December 26, 2017 – Interactions and discussions help in learning various aspects of your business challenges. Workshops give leaders an opportunity to learn about new technology and advancements that will help in their daily operational needs. Etech Global Services will host another interactive workshop at Customer Contact Week (CCW) *Winter* 2018. The workshop is titled “Mining for Gold in Customer Calls: Using Artificial Intelligence (AI) to Put Quality back into Customer Service”. Nowadays where Customers are more demanding and have a variety of options for the same products and services, it is of the utmost important to...

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Dec 14

2017

Etech volunteers as Personal Shopper for kids of Boys and Girls Club Deep East Texas

LUFKIN, TX – December 13, 2017 - The Etech team proudly served as personal shoppers for Old Navy’s sponsored shopping spree for the Boys and Girls Club of Deep East Texas. “Etech is honored to be asked to participate and help each kid make the most of this opportunity,” said Etech’s Kaylene Eckels, Chief Operations Officer. Etech joined other community members in volunteering as personal shopper for 100 Deep East Texas kids. During Black Friday, Old Navy’s across the nation began raising money to give back to those who were affected by Hurricane Harvey. Shoppers who chose to purchase socks...

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Dec 12

2017

Etech Global Services’ Jim Iyoob invited to serve on the Advisory Board for Call Center Week 2018

Nacogdoches, TX – December 12, 2017 – Etech Global Services, a leading business provider of customer engagement solutions is proud to announce that Jim Iyoob, Chief Customer Officer, has been selected as a member for the 2018 Call Center Week (CCW) Advisory Board. CCW is the world's largest customer contact event series, where customer care, customer experience (CX), and contact center leaders come together to exchange, compare and strategize. Jim brings expertise from 25 years of contact center outsourcing experience in domestic and offshore inbound, outbound, chat operations, and social media. He leads Etech’s sales and marketing, program implementation, IT,...

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Nov 29

2017

Etech is participating in upcoming CCW Winter 2018 tradeshow

Nacogdoches, TX – November 29, 2017 – Etech Global Services is thrilled to announce its participation at Customer Contact Week Winter in New Orleans. Etech is conducting an interactive workshop on January 22nd titled “Mining for Gold in Customer Calls: Using AI to Put Quality back into Customer Service”. Etech’s main goal for this workshop is to reveal real insights from analyzing customer interactions and sharing how training agents helps deliver an effortless customer experience . With the help of AI, contact centers have been learning patterns from agent performance, breaking down positive/negative customer interactions, and creating a full analysis of...

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Oct 27

2017

Human Intelligence meets Artificial Intelligence at CCW *FALL* 2017

Nacogdoches, TX – October 27, 2017 – Etech Global Services has returned from another successful trade show and networking event. The CCW *Fall* 2017 event held at the Horseshoe Bay Resort in Austin Texas gave Etech an opportunity to teach a workshop on “Machine Learning and Artificial Intelligence – Moving CX Forward”. Many of the workshop attendees, left with a fresh understanding that AI does not replace human efforts; rather it complements the analysis of customer interaction through quality monitoring and is incomplete without the ‘human touch’. Few of the workshop’s attendee’s favorite takeaways were: Evolution of Customers with Technology...

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Sep 27

2017

AI: Augmenting CX in Call Centers with People, Process, & Technology

Nacogdoches, TX – September 27, 2017 – Etech Global Services is gearing up to host another interactive workshop to share ways to move customer experience forward in contact centers. With a couple weeks left before the event, Etech is ready to showcase Machine Learning and Artificial Intelligence-Moving CX Forward at Call Center Week *FALL* 2017. During CCW *FALL* 2017, Etech will share insights on how Artificial intelligence (AI) is an active player in our daily life especially in contact centers. Artificial Intelligence helps contact centers transform data into insights. The discovery of this data helps in a variety of metrics...

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Sep 13

2017

AI’s Integration with Quality Monitoring Effectively Enhances CX

Nacogdoches, TX – September 13, 2017 - Etech is committed to innovation and to sharing practical experiences with the call center community. With its continued endeavors in providing effortless customer experience, Etech endorses cutting edge technology, including Artificial Intelligence (AI). AI has helped to revolutionize call center quality monitoring systems and processes and is leading digital transformation of call center quality assurance services. Adapting AI and its integration for analyses of customer interactions has resulted in quick and actionable insights into customer needs. With AI, it is now remarkably more manageable to assess large volumes of customer interaction data. Recently,...

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Sep 11

2017

Etech is working “Hand in Hand” with Hurricane Relief

Serving as a call center for the upcoming Hurricane Relief Benefit Nacogdoches, TX – September 11, 2017 - Etech is honored to be able to participate in the upcoming Hand in Hand telethon. This event will raise funds to help those affected by the devastation caused by Hurricane Harvey. Etech’s centers in Nacogdoches and Lufkin will be answering calls and taking pledges from the televised live event. "We are excited to join forces with fellow Texans and celebrities such as Beyonce, George Strait and Matthew McConaughey.  Etech team members have volunteered to put in extra hours to be available to participate...

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Aug 18

2017

ICE Releases New Technology Upgrades To Software

Nacogdoches, TX – August 18, 2017 – Remarkable customer experience has proven to be one of the most important ways a company distinguishes itself from competitors. Every customer interaction is significant for organizations because it provides insights into what their customers are saying. Customers expect an effortless experience and the organization’s success depends on it. Integration of technology with skilled resources helps to meet the customers’ expectation. Etech Technology Solutions (ETS) has designed and developed its own proprietary customer engagement platform, Integrated Customer Engagement (ICE), that includes Click to Chat, Email Management and Quality Monitoring software. Etech’s continuous product enhancements have...

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Aug 8

2017

Taking CX Forward, Etech to Host Workshop and Provide Insights at CCW Fall 2017

Nacogdoches, TX –August 08, 2017 – Etech Global Services is gearing up to host another interactive workshop on Machine Learning and Artificial Intelligence at Call Center Week *Fall* 2017 in Horseshoe Bay, Texas. Etech’s workshop will begin at 11:15 am CST on Monday, October 16, 2017. Etech will share insights on how Artificial Intelligence is a natural fit for contact centers as it offers a solution for dealing with massive amounts of data. Attendees will learn how to automate descriptive and predictive tasks and free up agents’ time for strategic customer connections. Discover how to leverage people, processes and technology...

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Jul 24

2017

Etech Global Services recognized at the Call Center Week 2017 Excellence Awards

Nacogdoches,TX July 24, 2017 – Customer expectations for service continues to increase. Customers want an effortless experience. One key component of building a model that delivers is call center training. Improving performance management and training best practices in the call center is key to keeping customers happy. On June, 27 2017 over 1000 leading companies in the contact center business gathered at the 18th Annual Call Center Week (CCW) in Las Vegas to recognize industry leaders during the Excellence Awards Gala. During this event, Etech was honored to receive a nomination and honorable mention award for Excellence in Call Center...

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Jul 11

2017

Etech Global Services Facilitates Artificial Intelligence Workshop at Call Center Week 2017

Nacogdoches, TX – July 11, 2017 – Etech Global Services, a leading business provider of customer engagement solutions, presented an interactive workshop entitled “Artificial Intelligence and Predictive Analytics for Personalized Customer Experience”. The workshop was held at the start of Call Center Week (CCW) 2017 on June 27th. CCW 2017 is one of the biggest shows of the year for contact center industry. Etech had an opportunity to interact with registered participants in the workshop to present real life solutions. During the workshop, Etech’s Jim Iyoob and Kaylene Eckels discussed the role of Artificial Intelligence in contact centers including: How...

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Jun 30

2017

Etech sponsors annual 4th of July celebration

Lufkin, TX - June 30, 2017 – Etech is thrilled to announce sponsorship in the upcoming Fourth of July celebration at Ellen Trout Zoo.   Etech is proud to join over 2,000 East Texans in celebrating America’s Independence and honoring those brave souls who fought and served for the pride and peace of the nation.   However, the 241st anniversary of America isn’t the only anniversary worth celebrating in 2017. This year happens to be the 50th Anniversary of the Ellen Trout Zoo. The Zoo provides amazing education opportunities to all of East Texas. Due to the dedication of this...

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Jun 22

2017

Etech Announces David Carrizales Vice President of Onshore Operations

Nacogdoches, TX – June 22, 2017 – Etech Global Services is pleased to announce the promotion of David Carrizales to Vice President. David joined Etech in March, 2014 as a Director of Operations for its Nacogdoches Center and is now serving as Vice President of Onshore Operations. David has served in a variety of leadership roles and has worked successfully to increase client satisfaction and positive margins during his tenure. The Etech culture is one where everyone chooses to bring energy, passion, and a positive attitude every day. “A major reason for this culture is leaders like David Carrizales in...

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Jun 14

2017

Etech to Host Workshop and Exhibit at 18th Annual CCW 2017

Nacogdoches, TX – June 14, 2017 – Etech Global Services is hosting an interactive workshop that will scrutinize the importance of Artificial Intelligence and Predictive Analytics for Personalized Customer Experience at Call Center Week, The Mirage, Las Vegas. The workshop will begin at 8:00 am CST on June 27, 2017. Etech’s Chief Customer Officer (CCO), Jim Iyoob along with Etech’s Chief Operating Officer (COO), Kaylene Eckels will share insights on how AI when integrated with Quality Monitoring Systems helps to enhance the customer experience. Etech believes AI will speed up the pace of innovation in the contact center quality monitoring...

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Jun 9

2017

Etech Promotes Executive Team

Nacogdoches, TX – June 9, 2017 – Etech Global Services is pleased to announce the promotion of Jim Iyoob to Chief Customer Officer and Ronnie Mize to Chief Security Officer.   Jim has 25+ years of contact center outsourcing experience in inbound, outbound, chat operations, and social media management spanning across the globe; domestic, nearshore, and offshore. His expertise includes operational performance management, e-commerce sales and service with an impeccable track record of innovation and advanced business intelligence. One of his strongest suits is being able to assist customers in launching and developing their live chat operations into a world-class...

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Jun 7

2017

Etech Receives ISO/IEC 27001:2013 Certification

Nacogdoches, TX – June 07, 2017 - Etech Global Services is very proud to announce that it has recently received the ISO/IEC 27001:2013 certification from the International Organization for Standardization (ISO), an international standard-setting body composed of representatives from various national standards organizations. ISO 27001 is a framework of policies and procedures that includes all legal, physical and technical controls involved in information risk management processes. ISO certification requires companies to: Systematically evaluate information security risks and the impact of threats and vulnerabilities Design and implement a comprehensive suite of information security controls to address security risks Adopt an overarching...

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May 26

2017

Etech Signs New Contracts

Nacogdoches, TX – May 26, 2017 – Etech Global Services, a leading pioneer in the contact center industry, has recently announced new endeavors with three new clients providing services in a variety of business verticals. Etech has been awarded a contract by a leading auto insurance company to provide Inbound and Outbound voice services to its national client base. The company primarily offers its services online, by phone and through independent insurance agents. Based on the tenure and experience of Etech in providing contact center services and solutions for many global brands and prior experience in the Insurance sector, this...

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May 17

2017

ICE zooming ahead with enhanced customer convenience features

Nacogdoches, TX – May 17, 2017 – Customer experience matters at every point in the interaction so it is always exciting to see the newest software features that can minimize effort and maximize convenience. Integrated Customer Engagement (ICE) has evolved to revolutionize the user experience. Based on feedback received from customers, the development teams at Etech assist clients with an effortless and flawless interaction, keeping in mind user behavior, functional aspects and technological advancements, producing the end result of a world class product to help you grow your business. ICE is a unique platform that offers customer support teams the...

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May 5

2017

Etech Global Services is 2017 CCW Excellence Award Finalists

Nacogdoches, TX – May 05, 2017 – For the second consecutive year, Etech Global Services has been nominated as a finalist for a prestigious CCW Excellence Award. Each year, the Call Center Week (CCW) Conference and Expo brings together the call center community to exchange information, technology, upcoming trends and more. The CCW Excellence Awards honor, recognize and promote individuals and teams who have made a commitment to driving superior contact center and CX performance. The awards are dedicated to recognizing world-class thinking, creativity and execution across the full spectrum of contact center functions. Etech Global Services is proud to...

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Apr 28

2017

Etech to discuss role of AI with QA in enhancing CX at CCW 2017

Nacogdoches, TX – April 28, 2017 – Etech Global Services is facilitating a workshop, Artificial intelligence and Predictive Analytics for Personalized CX, at the 18th Annual Call Center Week, 2017. Trade show visitors from the different business verticals will enjoy a great opportunity to understand the importance of AI in the call center and how Quality Monitoring solutions help enhance the customer experience. With technology advancements, call centers worldwide are experiencing a digital transformation and revolution. Artificial Intelligence (AI) integrated with quality monitoring, has been increasingly gaining acceptance while assisting teams with actionable insights derived from customer interactions. Etech Executive...

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Apr 25

2017

ICE Click to Chat enhances security feature with AES Implementation

Nacogdoches, TX – April 25, 2017 - Communication between buyers, potential buyers and individuals arise at all stages of the buying cycle based on various consumer needs and many companies use their call center support systems to address these customer questions and concerns. Companies who are vetting call centers or contact platforms are concerned chiefly with the privacy of the interactions and the security of the data that is shared during the communication. Consumers must be reassured that all their interaction data is protected and that the providers are compliant with all regulations and security policy requirements. To address this...

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Apr 12

2017

Etech Launches New Internal Integrated Systems

Nacogdoches, TX – April 12, 2017 – Employees are an integral part of any organization and, as such, they must be treated as importantly as external customers. Organizations which hold their employees in the same high regard as they do their customers are envied for their rich corporate culture. The Call Center industry has become very focused on delivering superior customer experiences and the employee experience is equally important. As part of that positive experience, employees expect to be able to access hassle-free systems and focus on their key job responsibility. Etech is pleased to announce that the internal software...

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Mar 22

2017

Announcing enhancement to ICE – interaction and analytics; integrated.

Nacogdoches, TX – March 22, 2017 – Each customer experience is important and you can learn a lot from these interactions about the needs and demands of the consumers. The success or failure of your products and services largely depends on acceptance by the consumers and your ability to quickly adapt to changing needs. Change has to be a constant process. At Etech, teams continuously work towards understanding these requirements and make enhancements to provide innovative and effortless solutions for customers. Technology is key in the highly competitive marketplace. All customer interactions depend on technology and software solutions are needed...

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Mar 16

2017

Etech to Exhibit and Present Workshop on Transforming CX with AI at CCW 2017

Nacogdoches, TX – March 16, 2017 – Etech Global Services will exhibit at the 18th Annual Call Center Week (CCW) Conference and Expo, June 26 – June 30 in Las Vegas. Etech’s Executive Vice President, Jim Iyoob, and Chief Operating Officer, Kaylene Eckels will also be facilitating a workshop on transforming the customer experience (CX) with Artificial Intelligence (AI). Etech is excited to participate every year in the annual CCW event to network with the call center community. This year CCW’s goal is to move each part participant from inspiration to actualization through conferences and workshops with industry leaders. As...

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Feb 20

2017

Kaylene Eckels Promoted to Etech’s Chief Operating Officer

Nacogdoches, TX – February 20, 2017- Etech Global Services is pleased to announce the promotion of Kaylene Eckels to Chief Operating Officer. As COO, Eckels will have responsibility for all the Company’s operating units worldwide. She will report directly to Matt Rocco, President. Since joining Etech in 2006, Kaylene has held several positions including Director of Operations in both Nacogdoches and Lufkin, TX; Assistant Vice President Global Operations, and most recently Vice President of Global Operations. Under Kaylene’s leadership Etech has continued to raise the bar, and deliver on both customer and shareholder commitments. Kaylene sets BIG goals for herself...

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Feb 16

2017

Etech is first choice for providing customer service and sales for one of the largest telecommunication technology company

Nacogdoches, TX - February 16, 2017 - Etech Global Services, a leading business process outsourcer, announced they have been chosen by one of the largest communications technology companies in the World to provide first contact customer service and sales for existing customers of home phone, internet, TV and wireless services as well as other products. Etech plans to hire online chat customer service/sales representatives in their Nacogdoches, Dallas, Lufkin and Rusk locations. There are currently 100+ positions available and they will add an additional 100-200 over the coming 2-3 months.  Online Chat Customer Service/Sales representatives will be assisting customers via...

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Jan 9

2017

Etech’s interactive workshop at Call Center Week Winter 2017 to talk about enhancing CX using #AI

Nacogdoches, TX – January 9, 2017 – Etech Global Services is hosting an interactive workshop which will investigate the importance of Artificial Intelligence (AI) and Quality Analytics in a contact center on January 17, 2017 at Call Center Week Winter Conference & Expo in New Orleans, Louisiana. Etech’s Executive Vice President of Customer Experience, Jim Iyoob will lead the workshop and drive discussion through various interactive activities. Visitors can visit Etech’s experts at booth #208 to discuss AI’s role in delivering exceptional customer experience. At this workshop, participants will get to learn more about: How Artificial Intelligence can improve the...

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Nov 30

2016

Etech announces partnership with Tethr ®

Nacogdoches, TX – November 30, 2016 - Technology is a vital component for service delivery organizations and it is imperative for organizations, like Etech, to integrate automated systems to enhance productivity and efficiency of our day to day operations. Customer Experience (CX) is proving to be the key differentiator for businesses to stay ahead of their competitors and is a metric that must constantly be improving in order for businesses to stay relevant.. When searching for valuable customer interaction data, look no further than your contact center. The traditional quality monitoring method with the help of human resources, while still important, limits...

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Nov 29

2016

Etech to host an Interactive Workshop on the Importance of Artificial Intelligence at CCW Winter 2017

Nacogdoches, TX – November 29, 2016 - Etech Global Services is hosting an interactive workshop which will explore the importance of Artificial Intelligence (AI) and Quality Analytics in the contact center this January 17, 2017 at Call Center Week Winter Conference & Expo in New Orleans, Louisiana. Etech’s President, Matt Rocco, and Executive Vice President of Customer Experience, Jim Iyoob, will lead the workshop and drive discussion through various interactive activities and in depth Q&A sessions. Artificial intelligence and machine learning are becoming part of the economy in ways Etech could only imagine a decade ago. From self-driving cars to...

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Oct 19

2016

Etech Excited to Announce its Latest Quality Monitoring Software Qeval Pro

Nacogdoches, TX – October 19, 2016 – In an ever-changing industry, Etech Global Services consistently enhances our software to provide innovative solutions for our customers. After reviewing current user feedback and marketplace trending, Etech decided we needed to remodel and advance the features of our current quality monitoring program. With the hard work and dedication from our talented in-house development team, Etech is pleased to unveil the modernized edition of our quality analytics platform, QEval Pro.   Etech’s upgraded QA software, QEval Pro, offers a wide variety of industry-leading features and specifications to our customers. When creating the software improvements,...

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Oct 10

2016

The Race for Customer Service Excellence is On – An Interview with Etech’s Jim Iyoob

Customers now have the right of way. What used to be a one way street service in the world of business, has become a platform in making sure the customer is placed high on a pedestal.   Companies now know that a happy customer is the beating heart of their organization. In the race for success, companies are developing customer service strategies that set them apart from their competitors. So it made us wonder, what strategies are coming out of the woodwork’s and what makes a customer experience so great?   We reached out to Jim Iyoob, Senior Executive of...

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Sep 20

2016

Etech is Proud to Announce New Leadership in Texas Centers- to Drive Revitalization and Deliver Outstanding Customer Experiences

Nacogdoches, TX – September 20, 2016 – Etech is proud to announce new additions to a leadership team to take the company to its next stage of growth and success. Effective immediately, Holly Gwynne and Jonathan Johnson have assumed roles of Operation Directors. Gwynne and Johnson have extensive backgrounds in delivering outstanding customer service qualifying these new Etech leaders to assume roles as Operations Directors over Etech’s Lufkin and Dallas centers. Gwynne and Etech have partnered since 2008 where her customer excellence expertise drove significant revenues and cost savings for DeVry University. Her experience includes fortune 500 companies such as...

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Sep 13

2016

Etech’s ICE Click to Chat and QEval Marches Ahead with New Upgrades and Features

In an industry that is growing rapidly, Etech works to continually develop features that set it apart in its field. Their mission to constantly adapt and evolve their software, such as the ICE Click to Chat and QEval platforms, help to ensure that they are able to consistently meet each new business’s requirements. The Etech team continuously works toward meeting customer needs as they integrate newly developed features that are sure to help businesses enhance their customer’s experiences. Etech believes that a company’s success relies on its customer’s experiences, realizing that keeping this a priority helps them to stand out...

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Sep 2

2016

Etech Global Services to Unveil Artificial Intelligence and Predictive Analytics Solutions for Personalized CX at Chief Customer Officer Exchange 2016

Nacogdoches, TX – September 2, 2016 – Etech Global Services will be attending the IQPC Chief Customer Officer Exchange (CCO) on December 4-6 2016 in Miami FL. President, Matt Rocco, and Executive Vice President of Customer Experience, Jim Iyoob, will represent Etech Global Services at the 2016 CCO Exchange this December. Etech’s executives will engage and network with other companies across a variety of industries about the diverse techniques used to develop a profitable customer strategy. With Etech’s 20+ years of experience in providing WoW customer interactions for some of the largest brands in the world, Rocco and Iyoob will...

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Aug 17

2016

Etech Lufkin to Host Chamber Members at Business after 5

Lufkin, TX – August 17, 2016 – Etech Global Services is hosting the Lufkin Chamber of Commerce at their contact center in Lufkin, Texas. During this event the guests are going to view our center and learn from Etech’s executives about the day to day operations at our Lufkin center. The community members will be greeted with lovely refreshments and a chance to take home a couple door prizes. Every month The Chamber holds an evening networking event for members and non-members to connect and build relationships within the business community. We love to see the community members come alive...

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Jul 21

2016

Etech Lufkin Building a New Culture

Etech Global Services announces recognition and renewed culture. Nacogdoches, TX – July 21, 2016 – The Lufkin Etech Team was recognized as being the TOP OBTM (outbound sales) vendor site for it’s largest client partner. They closed out the first half of the year at 121% performance objective! The team was given recognition during the companywide Town Hall meeting! This puts the Lufkin Etech team in the spotlight thus opening the door to future program growth for not only our Lufkin team, but for our other Etech centers as well. As a result, Lufkin is looking to ensure they create...

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May 31

2016

Etech Announces Release of new ICE Chat Features

Nacogdoches, TX – May 31, 2016 – Etech Global Services constantly reviews current functions based on user feedback and marketplace trending to continue to provide feature updates and enhance the effortless user experiences and drive platform effectiveness. The Etech team is pleased to announce its latest release of new critical features for ICE chat. With this latest release, the ICE software just got smarter.  This release has been driven by a focus on usability and includes new features such as advanced live Chat Pipeline Reports, Customer interaction history, Internal chat operator features, advanced Rule Engine, Document sharing and Automated signup...

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May 27

2016

Etech to Discuss Generating Wow Customer Experience with Quality Monitoring Solution

Nacogdoches, TX – May 27, 2016 – Etech Global Services will be a workshop leader and exhibitor at the 17th Annual Call Center Week (CCW) Conference and Expo on June 27-July 1 in Las Vegas.   Although visitors to Etech’s booth #1312 in the expo hall can learn about the company’s live chat, quality monitoring and social media services, the highlight of Etech’s participation in the CCW will be its workshop June 28 on Quality Metrics. The workshop at The Mirage will be presented by Etech’s President Matt Rocco, Executive Vice President of Customer Experience Jim Iyoob along with Manny...

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May 24

2016

Etech to Unveil Integrated Solution for Great Customer Experience at IRCE 2016

Nacogdoches, TX – MAY 24, 2016 – Etech Global Services will introduce several exciting new tools at the Internet Retailer Conference and Exhibition (IRCE) on June 7-10 in Chicago, Illinois. During the show, trendsetting tech company Etech will show clients how its Integrated Customer Engagement (ICE) product is a key differentiator as a customer experience solution. This innovative collection of tools leverages Etech’s 20 years of expertise into a bundle that combines the functionalities of live-chat, email and quality evaluation. ICE software can help businesses in various retail industry verticals reach a higher level of efficiency with these three solutions:...

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Apr 26

2016

Etech to Exhibit and Present Quality Metrics Workshop at CCW 2016

Nacogdoches, TX – April 26, 2016 – Etech Global Services will be an exhibitor and workshop leader at the 17th Annual Call Center Week (CCW) Conference and Expo on June 27-July 1 in Las Vegas.   The CCW event attracts primarily customer service call center executives, marketing and sales professionals and customer experience specialists. The 2015 conference was attended by representatives from 54 countries, indicating that the hunt for solutions to customer-service challenges is a global priority. This makes the event a perfect fit for Etech’s innovative products, which offer a level of functionality that can be optimized by call...

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Apr 20

2016

Etech to Present Integrated Customer Engagement Software at IRCE

Nacogdoches, TX – April 20, 2016 – Etech Global Services will present its newly designed Integrated Customer Engagement product line at the Internet Retailer Conference and Exhibition (IRCE) on June 7-10 in Chicago. The IRCE show, which brings together E-Commerce experts, Internet solution providers and an unrivaled program of industry content, is the perfect place to showcase innovations such as ICE. This year, Etech will share with clients about how its ICE software line is a key differentiator as a customer experience solution. Company President Matt Rocco and Executive Vice President Jim Iyoob said Etech is thrilled to be participating...

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Mar 23

2016

Etech Global Services to Exhibit at Internet Retailer Conference and Exhibition and 17th Annual Call Center Week

Nacogdoches, TX – March 23, 2016 – Etech Global Services will exhibit at the Internet Retailer Conference and Exhibition (IRCE) on June 7-10 in Chicago, Illinois, as well as the Call Center Week (CCW) Conference and Expo on June 27-July 1 in Las Vegas, Nevada. Etech is an annual participant in the IRCE show, which brings together E-Commerce experts, Internet solution providers and an unrivaled program of industry content, all in an event that allows for networking time with thousands of like-minded participants. This year, Etech will share with clients how its Integrated Customer Engagement (ICE) product is a key...

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Jan 25

2016

Etech Sponsors 13 Malcom Rector Technical High School Students

Nacogdoches, TX - January 25, 2016, Director of Nacogdoches ISD Technical Training Center Bob Coker, and Nacogdoches ISD Community Development Specialist, Crystal Capps, met with Etech President/COO, Matt Rocco and Vice President of Human Resources, Veronica Chimney. Etech presented 13 Malcom Rector Technical High School students with scholarships to attend Angelina College course that are available at TTC. These scholarships are specifically for MRTHS students to attend the Soft Business Skill Course offered. The course is designed to address the lack of fundamental skills possessed by applicants and young employees in the workforce today. Employers expect job seekers and employees...

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Sep 29

2015

Etech Global Services Congratulates Ronnie Mize and Tim Owen for CECP Certification

Nacogdoches, TX- September 29, 2015 – Ronnie Mize, Etech’s Senior Vice President of Information Technology, and Tim Owen, Etech’s Compliance Officer, recently took and successfully passed the Customer Engagement Compliance Professional (CECP) exam and are now officially CECP Certified.   Once someone gains the CECP credential, they have gained a concrete understanding of both customer engagement compliance and jurisdictional laws and regulations related to customer engagement compliance. Additionally, they have gained extensive knowledge in these customer engagement tenets:   Corporate Compliance Compliance Guidelines, Policies and Procedures Development Critical Path Analysis Compliance Program Development Customer Engagement Channels   “Two full days...

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Sep 15

2015

Etech Global Services Awarded Saks Fifth Avenue and Lord & Taylor Contract to Hire 100+ East Texas Employees for New Inbound Program

Nacogdoches, TX- September 15, 2015 - Etech Global Services, a leading business process outsourcer, announced they have been chosen by Hudson’s Bay Company to provide Inbound Customer Service for Saks Fifth Avenue and Lord & Taylor, two of Hudson’s five department stores. Etech plans to hire the initial inbound customer care representatives in their Lufkin and Rusk locations. There are currently 100 positions available.  Customer care representatives will be assisting customers for two of the most well known luxury department stores in North America, Saks Fifth Avenue and Lord & Taylor. “Etech is very humbled and excited to have had...

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Aug 18

2015

Etech Global Services to Sponsor IARE Conference & Exhibition

Etech Global Services will sponsor and speak at the 30th IARE Conference September 20-22 Nacogdoches, TX- August 18, 2015 - Etech Global Services, a leading business process outsourcing provider, will sponsor and speak at the 30th Annual IARE Conference September 20-22, 2015 at the Hyatt Regency La Jolla at Aventine, San Diego, CA. The IARE Conference is designed to provide travel customer-contact service executives and professionals: Networking opportunities and the means to benchmark with industry experts, peers, partners and potential partners. A forum to gain industry insights, education and updates and be inspired by engaging keynote speakers, session leaders and...

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Aug 17

2015

Etech Global Services to Sponsor IARE Conference & Exhibition

Etech Global Services will sponsor and speak at the 30th IARE Conference September 20-22 Nacogdoches, TX- August 17, 2015 - Etech Global Services, a leading business process outsourcing provider, will sponsor and speak at the 30th Annual IARE Conference September 20-22, 2015 at the Hyatt Regency La Jolla at Aventine, San Diego, CA. The International Association of Reservation Executives Conference welcomes all companies who operate and support contact centers in the travel industry, to include airlines, cruise, rental car, bus, and resorts. In addition to being a Platinum sponsor for the event, Etech’s COO and President, Matt Rocco, will be...

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Jun 29

2015

Etech Global Services Recognized By CIO Review

Web-based Software for Quality Evaluation   Nacogdoches, TX –June 29, 2015 -Etech Global Services, a leading business process outsourcer, has been recognized by CIO Review as one of the 20 most promising Quality Assurance solutions providers for 2015. CIO Review is a leading technology magazine that researches and writes about the leading enterprise solutions that can redefine the business goals of enterprises tomorrow. It is the leading source that shares innovative enterprise solutions developed by established solutions providers, upcoming hot enterprises and is a neutral source for technology decision makers.   “Etech is honored to receive such recognition. The CIO...

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May 26

2015

Etech Global Services to Sponsor Call Center Week in Las Vegas

Etech Global Services will sponsor and exhibit at Call Center Week June 15-19 Nacogdoches, TX- May 26, 2015-Etech Global Services, a leading business process outsourcing provider, will sponsor and exhibit at Call Center Week June 15-19,2015 at The Mirage in Las Vegas, NV. The customer service industry is changing.  Customers are now ‘defining the game’ and setting the vision for service excellence. Smart companies are answering back!  The 2015 Call Center Week shares inspirational stories of customer-centric leadership, innovation, growth and transformation. Etech Global Services is a leading provider of intelligent sales, service and technology solutions specializing in inbound and...

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May 19

2015

Etech Global Services is Hiring Call Center Agents in Lufkin, Texas

Nacogdoches, TX – May 19, 2015 - Etech Global Services, a leading business process outsourcer, is hiring 200 new employees in their Lufkin, Texas location. Etech Global Services provides contact center support for one of the world’s largest wireless providers. The client is currently expanding their chat program to support the growing needs of their customers. Etech began hiring in May and hiring will continue through December 2015.  These positions are for Live Chat operators and have a competitive pay base and commission structure. These positions will be performed at the Lufkin, TX contact center located at 106 N. John...

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May 5

2015

Etech Global Services to Sponsor and Exhibit at IRCE June 2-5, 2015 in Chicago, IL.

Nacogdoches, TX –May 5, 2015 - Etech Global Services,  a leading business process outsourcer, is pleased to announce that we will be sponsoring and exhibiting at the IRCE, Internet Retailer Conference & Exhibition June 2-5, 2015 at McCormick Place West, Chicago, Ill. IRCE brings together the world’s largest e-commerce companies and service providers to share their expertise. This diverse group of 200+ experts represents all areas of the industry, ensuring the agenda at IRCE has wide appeal. The editors at Internet Retailer magazine hand select each topic and speaker to ensure the sessions presented at IRCE are unbiased and timely...

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Apr 14

2015

Etech Global Services to Sponsor Contact Center Summit in Nashville

APRIL 20-21ST 2015   Etech Global Services will be a sponsor at Contact Center Summit April 20-21st Nacogdoches, TX-April 14, 2015-Etech Global Services, a leading business process outsourcing provider, will sponsor the Contact Center Summit in Nashville, TN, April 20-21st, at the Gaylord Opryland Resort and Convention Center. The Contact Center Summit is a business networking event catering to the individual needs of Vice Presidents and Directors of Contact Centers. The Contact Center Summit gives attendees access to cutting edge workshops, opportunities to share information with peers, and new products, services and technologies. With the top minds in the Contact...

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Apr 7

2015

Etech Global Services Invited To J.D. Power Roundtable of Champions Conference

Etech Global Services invited as the only contact center participant. Nacogdoches, TX –April 7, 2015- Etech Global Services, a leading business process outsourcer, was invited to participate in the 2015 J.D. Power Roundtable of Champions Conference at the Grand Hyatt in Dallas, TX March 2-4th. The J.D. Power Roundtable of Champions event is an invitation-only event designed to bring together leaders and organizations that share a commitment to deliver superior customer service.  Etech Global Services was invited to this prestigious event as the only contact center sponsor at the conference. Etech hosted a break out session entitled “Best Outsourcing Strategies”....

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Mar 13

2015

Etech Global Services is Hiring

Come and be a part of the Etech Global Services Team Nacogdoches, TX –March 13, 2015 -Etech Global Services, a leading business process outsourcer is hiring for a number of positions in our Dallas, Lufkin, Rusk and Nacogdoches locations. Etech Global Services is growing and we are hiring for call center and live chat representative positions in our all of our Texas locations.  We currently have 80 positions open for live chat representatives.  In this position, employees will be assisting customers for one of the most innovative technology companies in the world. We also have approximately 100 positions open for...

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May 29

2014

Etech Global Services Named Finalist for Best Outsourced Provider

Call Center Week recognizes Etech Global Services as one of the best outsourced contact center solution providers in the industry. Nacogdoches, TX –May 29, 2014 - Etech Global Services, a leading business process outsourcer, has been named a finalist for the Best Outsourced Provider Award,  which will be announced at the 2014 Call Center Week in Las Vegas, NV June 9-13th, at the Mandalay Bay Resort & Casino. This award recognizes contact center management that is consistently evolving to exceed the expectations and desires of their customers. “As an organization that consistently strives to exceed expectations, we are thrilled to...

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May 7

2014

Etech Global Services to Attend IRCE E-Commerce Event

Etech to demonstrate its signature ICE Software   Nacogdoches, TX – May 7, 2014- Etech Global Services, a leading business process outsourcer, will be attending the 2014 IRCE Convention in Chicago, Ill. June 10-13.   Etech Global Services will be in attendance demonstrating their ICE Platform (Integrated Customer Engagement) which was recently awarded the Technovation Award.  This platform allows the user the option to utilize whichever communication channel appeals to them. The platform is targeted for the click-to-chat market, email fulfillment, and inbound voice market utilizing click-to-talk functionality. ICE can integrate with virtually any system. It is simplistic by design...

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Apr 17

2014

Etech Global Services Wins Outstanding Corporate Citizenship Award

Etech is recognized for its commitment in giving back to each community it serves.   Nacogdoches, TX – April 17, 2014- Etech Global Services, a leading business process outsourcer, has been recognized for its community service and support by the PACE (Professional Association for Customer Engagement) organization at their recent 2014 National Convention and Expo.   This award recognizes a company for its philanthropic impact in the community through participation and support of charitable projects. The company must demonstrate a high level of community spirit and participation, and motivate team members and colleagues to support and participate in charitable endeavors....

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Apr 15

2014

Etech Global Services Earns the Pace 2014 Technovation Award

Etech Global Services is recognized for their Integrated Customer Engagement Platform Nacogdoches, TX – April 15, 2014 - Etech Global Services, a leading business process outsourcer, announced today that they are the winners of the PACE 2014 Technovation Award.  The Technovation Award recognizes innovation in products and services within the call center industry. Etech Global Services received this award for their Integrated Customer Engagement (ICE) platform. The platform is targeted for the click-to-chat, email fulfillment, and inbound voice markets utilizing click-to-talk functionality. Architected for open communications, ICE can integrate with virtually any system using their industry leading SANDRA component. ICE...

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Apr 13

2014

Etech Global Services to Sponsor Call Center Week June 9-13, 2014 Las Vegas, Nevada

Etech is sponsoring and exhibiting at Call Center Week, 2014 Conference and Expo   Nacogdoches, TX- May 13, 2014- Etech Global Services, a leading business process outsourcer, announces plans to sponsor and exhibit at the  CALL CENTER WEEK 2014 CONFERENCE AND EXPO June 9-13th, at the Mandalay Bay Resort & Casino, Las Vegas, Nevada.   Etech Global Services is a proud sponsor of this year’s conference and will also be exhibiting at the event.   Call Center Week is the industry's #1 event with twice as many client-side attendees and speakers than any other conference. This is the event for anyone...

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Apr 3

2014

Etech Global Services Welcomes New Director of Operations

Jasen Shirley Appointed Director of Operations for Palm Beach, Florida Location   Nacogdoches, TX-April 3, 2014 — Etech Global Services,  a leading business process outsourcer, announces the hiring of Jasen Shirley as Director of Operations for their Palm Beach, Florida location.   Mr. Shirley will manage the day-to-day operations of the companies’ contact center business in Palm Beach including inbound and outbound voice services, web chat solutions and quality assurance.  Etech’s mission is to make a remarkable difference for their customers, associates, and within their communities.  Mr. Shirley will be responsible for upholding this mission and ensuring the Palm Beach...

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Mar 12

2014

Etech To Sponsor Pace National Convention And Expo April 2-5, 2014

Etech is sponsoring and exhibiting at the 2014 PACE National Convention and Expo, Hollywood, FL.   Nacogdoches, TX – March 12, 2014 – Etech Global Services, a leading business process outsourcer, announces plans to sponsor and exhibit at the 2014 PACE National Convention and Expo April 2-5 at The Westin Diplomat Hotel in Hollywood, Florida. PACE, the Professional Association for Customer Engagement, is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers, both business to business and business to consumer. These channels include contact centers, email, chat, social...

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Mar 10

2014

Etech Announces New Director of Nacogdoches Operations

Nacogdoches — Etech is a leading provider of intelligent sales, service and technology solutions specializing in inbound and outbound voice and live chat, announced it has hired David Carrizales, a veteran in the call center and marketing industry. Carrizales has been named Director of Operations for the Nacogdoches center location.   Carrizales responsibilities include determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating operations state-of-the-art technologies; defining user requirements; production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.   “We are excited to...

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Feb 13

2014

Etech Global Services Wins Contract With Online Fashion Retailer

Etech’s excellence in Quality Assurance wins the confidence of online fashion retailer Nacogdoches, TX – February 13, 2014 – Etech Global Services, a leading business process outsourcer, today announced they have been chosen by an international online retailer to provide Quality Assurance services for their US and international markets. Etech will be auditing calls, chats and emails for this online, subscription based fashion retailer in the US, UK, Spain, Germany, France and more as they continue to expand. The retailer chose Etech because of their flexible approach, domain expertise, robust quality management system and strategic alliance approach. Etech is providing...

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Jan 22

2014

Etech Global Services to Attend Call Center Summit 2014

Nacogdoches, TX - January 22, 2014- Etech Global Services, a leading business outsourcer, is pleased to announce they are attending The Future Call Center Summit this week in Orlando, Florida.   This summit is celebrating its 9th year, but with a newly branded and improved summit that focuses on challenging the status quo.  Etech is excited to be a part of this summit that explores the movement toward cloud technology as well as the prominent role of social media in customer service.  The event focuses on the opportunities and obstacles service career professionals must know to keep on top of...

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Jan 16

2014

Etech Global Services Exhibiting And Speaking At Internet Retail Expo 2014

Nacogdoches, TX - January 16, 2014- Etech Global Services, a leading business outsourcer, will be exhibiting and speaking at the Internet Retail Expo 2014 February 5-7 in Epicenter, Gurgaon. The business centric trade show will attract enthusiastic digital professionals and offer an opportunity to talk with experts about business requirements and best business practices. The show will showcase some of the market leaders in e-commerce, online shopping portals and online retailers. Some of the big attractions of this show are eBay, Amazon, EMVANTAGE, NDSL, TechMagnet and Holisol. The show will be focused on future opportunities in digital media, while showcasing...

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Dec 5

2013

Etech Global Services Wins Contract with Global Customer Experience Company

Etech’s excellence in Customer Service attracts the attention of a Global Customer Experience Company   Nacogdoches, TX – December 5,  2013 - Etech Global Services, a leading business process outsourcer, today announced they have been chosen by the fastest growing Global Customer Experience Company  to enhance their customer service experience.   Etech brings their expertise in quality assurance to the leader in SaaS Customer Experience Management Solutions.  Quality assurance is a top priority for measuring the effectiveness and efficiency of any business process.  Etech’s solutions have proven successful in providing superior customer service, allowing their clients to improve customer relations,...

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Nov 26

2013

Etech Global Services Expands To Palm Beach, Florida

New location expands Etech’s U.S. footprint and supports growing demand from existing and new clients.   Nacogdoches, TX – November 26, 2013 - Etech Global Services, a leading business process outsourcer, today announced they’ve expanded into Palm Beach, Florida.  Etech offers inbound and outbound voice and live chat solutions to a world-class customer base spanning numerous industries including retail, education, telecommunications, travel, and cable.  In addition, Etech has been successfully supporting the insurance and financial services industries for the past ten years and has seen tremendous growth over the past 12 months, especially with the new healthcare reform law.  ...

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Nov 11

2013

Etech is Holding Job Fair for Licensed Insurance Agents on Friday, November 15, 2013

Nacogdoches, TX – November 11, 2013 - Etech Global Services, a leading business process outsourcer, is holding a job fair on Friday, November 15, 2013 from 8:00 am – 6:00 pm for licensed insurance agents.  The job fair will be held at Etech’s corporate offices at 1903 Berry Drive in Nacogdoches. Interested applicants should bring resume, insurance license information, and valid photo ID.  Apply online at www.etechtexas.com and then come to the job fair to get hired on the spot! The positions will be performed in Etech’s Nacogdoches or Rusk, Texas offices. Candidates interested in the position without a current...

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Nov 7

2013

Etech Global Services Wins Diamond Prize in 2nd Annual Six Sigma Convention

Nacogdoches, TX – November 7, 2013 - Etech Global Services, a leading business process outsourcer, today announced they won the Diamond Prize at the 2nd Annual Six Sigma Convention. The convention was organized by Concept Business Excellence Pvt. Ltd. and was held on October 26, 2013 in Vadodara, India. The theme of the event was “Lean Six Sigma – The Need of the Time”.  The convention was organized to help promote quality concepts in Gujarat state and across the country.  With the current heavy recession, these Lean Six Sigma concepts can help organizations become more sustainable. Lean Six Sigma combines...

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Oct 28

2013

Etech is Hiring Licensed Insurance Agents in Nacogdoches and Rusk, Texas

Nacogdoches, TX – October 28, 2013 - Etech Global Services, a leading business process outsourcer, is hiring licensed insurance agents in Nacogdoches and Rusk, Texas.  After entering into a contract with one of the largest health insurance carriers in the country earlier this summer, and demonstrating remarkable initial results, the health insurance carrier requested additional support for their growing volume of inbound sales calls.   The growing contract is generating 100 additional jobs in Nacogdoches and Rusk over the next 6 months. “We are proud of the service we are providing to our health insurance client,” said KayleneEckels, Vice President...

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Sep 18

2013

Etech Global Services Receives 2013 Texas Excellence Award

The award recognizes Etech’s commitment to its customers and community.   Nacogdoches, TX – September 18, 2013 - Etech Global Services, a leading business process outsourcer, has been selected for the 2013 Texas Excellence Award amongst all its peers and competitors by the Small Business Institute for Excellence in Commerce (SBIEC). Each year the SBIEC conducts business surveys and industry research to identify companies that have achieved demonstrable success in their local business environment and industry category. They are recognized as having enhanced the commitment and contribution of small businesses through service to their customers and community. Small businesses of...

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Aug 28

2013

Etech Global Services Launches My Social Chatter

The new software allows companies to find and engage with their “fans” through social media and turn them into paying customers.   Nacogdoches, TX – August 28, 2013 - Etech Global Services, a leading business process outsourcer, just launched their new social commerce platform, MySocialChatter.MySocialChatter allows small and mid-size businesses access to the type of social media and customer information only large organizations could afford previously.   MySocialChatter automatically monitors a company’s brand across the web and social networks and has several user-engagement modules that help turn those fans into paying customers.  The SaaS Platform includes:   COMPREHENSIVE LISTENING ENGINE...

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Aug 6

2013

Etech Global Services Launches Newly Designed Website

The newly designed and fully optimized business website consolidates the online presence and is expected to improve lead generation, and result in better customer engagement.   Nacogdoches, TX – August 6, 2013 - Etech Global Services, a leading business process outsourcer, just launched their newly designed and fully optimized business website.   The new Etech Global Services website will ensure superior customer experience through seamless navigation across the website, easy user-interface, and detailed product and service information that will help customers find the right information easily and quickly. Customers can go through the resource center and read blogs, articles, latest...

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Jul 9

2013

Etech Hiring Licensed Insurance Agents

Nacogdoches, TX – July 9, 2013 - Etech Global Services, a leading business process outsourcer, has entered into a contract with one of the largest health insurance carriers in the country to provide inbound sales and retention services for their members.  This contract will create over 100 jobs in Nacogdoches and Rusk within the next 3 months. “We are excited about our further expansion in the insurance vertical,” said Kaylene Eckels, Vice President of Global Operations.  “This new contract will generate additional work for the communities in which Etech is located.” Etech is currently taking applications from licensed Life/Health insurance...

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Jun 24

2013

Etech Global Services Deploys Email Escalation Software for Top U.S. Bank

New software integration improves Bank’s website self-service channel   Nacogdoches, TX – June 24, 2013 - Etech Global Services,a leading business process outsourcer and technology provider, today announced the deployment of their ICE platform on one of the top 10 U.S. bank’s website as part of their “Natural Language Help” initiative.  The bank’s customers who are not able to find answers to their questions through the standard self-service channel can now escalate an email to the bank for further information. The bank expects the new ICE software implementation to improve their online customer experience, customer acquisition and overall retention rates....

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Jun 5

2013

Etech to Attend IQPC Call Center Week June 10-14, 2013

Etech is sponsoring and exhibiting at 14th Annual IQPC Call Center Week in Las Vegas, NV.   Nacogdoches, TX – June 05, 2013 - Etech Global Services, a leading business process outsourcer, today announces plans to sponsor and exhibit at the 2013 IQPC Call Center Week event from June 10-14 at Caesars Palace in Las Vegas, NV. Call Center Week will see the largest conglomeration of more than 1,200 customer-focused executives who will be discussing and showcasing their latest innovations, tools & technology, and approaches to delivering exceptional customer experience in a multi-channel environment. Call Center Week will showcase leadership...

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May 24

2013

Etech Global Services Acquires Assets of Global Contact Services’ Huntington, WV Location

Acquisition expands Etech’s U.S. footprint and supports growing demand from existing and new clients.   Nacogdoches, TX – May 24, 2013 - Etech Global Services, a leading business process outsourcer, today announced the acquisition of Global Contact Services’ (GCS) assets in Huntington, West Virginia.GCS provides integrated customer solutions offering inbound customer care, outbound acquisition and other back office (BPO) solutions. They are well known in the insurance field with agents licensed in all 50 states for both life and health and property and casualty.   Etech Global Services is a leading contact center and technology solutions provider.  Etech offers inbound...

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Apr 12

2013

Etech Global Services Joins in the Fight Against Blood Cancer

50 Etech employees registered with Delete Blood Cancer DKMS to   donate bone marrow and help save lives.   Nacogdoches, TX – April 12, 2013 - Etech Global Services, a leading business process outsourcer, today announced 50 of their employees registered with Delete Blood Cancer DKMS to donate bone marrow to help save lives Delete Blood Cancer DKMS leads the fight to delete blood cancer by empowering people to take action, give bone marrow and save lives. With over 3 million registered bone marrow donors worldwide, Delete Blood Cancer DKMS is the largest bone marrow donor center in the world....

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Mar 26

2013

Etech Accepts the PACE Award

Etech Global Services, headquartered in Nacogdoches, Texas was honored at this year’s Professional Association for Customer Engagement (PACE) Convention & Expo recently held in Scottsdale, Arizona.   “Each year, PACE recognizes one of its 4,000 corporate members for its philanthropic impact in the community through support and volunteerism to charitable projects.  Leaders of this company must demonstrate a high level of community spirit and participation, motivating employees and colleagues to support and participate in charitable activities.  PACE was honored to bestow this year’s Outstanding Corporate Citizen Award to Etech Global Services.”, stated PACE CEO, Phil Grudzinski.  “Etech continues to inspire...

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Dec 11

2012

2013 IQPC Call Center Summit

Etech to sponsor and speak at IQPC Call Center Summit, January 22 - 25, 2013   Nacogdoches, TX – December 11, 2012– Etech Global Services, a global leader in business process outsourcing, today announces they are sponsoring and speaking at the 2013 IQPC Call Center Summit, January 22 - 25, 2013 in Orlando, FL.   Call Center Summit focuses on high-level conversations that move from strategy to action. This year's theme revolves around the people - both customers and employees – at the very core of a business and how to put them first every time. At Call Center Summit,...

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Jan 17

2012

Jim Iyoob Named President of the South Central Chapter of the ATA

Etech Global Services’ Jim Iyoob is the new incoming president for the South Central Chapter of the American Teleservices Association.   Nacogdoches, TX – January 17, 2012 - Etech Global Services is pleased to announce that effective immediately Jim Iyoob, Sr. VP Global Development, is co-president of the South Central Chapter of the American Teleservices Association (ATA), sharing the role with Laurie Alm, President of Motivated Incentives. They will share the role through June and then Laurie will transition the reigns over to Jim.   Founded in 1983, the ATA is the only non-profit trade organization dedicated exclusively to the...

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Jan 4

2012

Etech Global Services Announces New Director of Recruiting

Etech Global Services promotes Roby Somerford to Director of Recruiting to support the growth needs of their contact center and BPO business.   Nacogdoches, TX—January 4, 2012 – Etech Global Services, a global business process outsourcer, is pleased to announce that Roby Somerford has been promoted to the Director of Recruiting.  In this new role, Mr. Somerford will be responsible for overseeing the hiring and recruiting efforts for the Nacogdoches, Lufkin and Rusk centers.   Mr. Somerford has been a valued member of the Etech team for seven years contributing in a variety of roles.  He started as a Senior...

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Jan 3

2012

Etech Global Services Handled 10 Million Chat Sessions in 2011

Etech Global Services footprint grows as the leading live chat services provider with over 10 million chat sessions and stellar CSAT scores in 2011. Nacogdoches, TX—January 3, 2012 – Etech Global Services, a global business process outsourcer, is pleased to announce they have surpassed 10 million live chat sessions in 2011.   Clients are pleased that Etech has been able to keep up with the greater demand for chat service and the high level of service they are providing to their customers. Founded in 1997, Etech Global Services provides contact center and BPO services to Fortune 50 and 500 companies worldwide. ...

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Dec 5

2011

Kathryn Williams Named Lufkin Recruiter for Etech

Lufkin, TX –December 5, 2011 – Etech Global Services, a global business process outsourcer, is pleased to announce the selection of Kathryn Williams as the organization’s new Lufkin Recruiter. “Kathryn Williams has an obvious love for Lufkin and has demonstrated through her community involvement a passion for promoting and improving the livability of our community,” said Matt Rocco, President and COO of Etech Global Services. “We’re confident that her rich experience in marketing and knowledge of the Lufkin community will enable her to immediately make meaningful contributions to the success of Etech.” Ms. William’s experience includes positions with the Lufkin...

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Nov 3

2011

Etech Global Services Wins Community Impact Award

Etech's volunteer involvement in the community recognized and commended at a local Texas gala.   Etech Global Services, a global business process outsourcer, was honored at the first Community Impact Awards Gala at Stephen F. Austin State University on October 27th. Etech received the Outstanding Business of the Year Award for their volunteer services in both Angelina and Nacogdoches counties. The Christian radio stations 90.9 KWSP and 91.9 KAVX hosted the event to award local businesses that give back to their communities in the two Eastern Texas counties.   Although KSWP-KAVX Christian Radio held the gala, the residents of Angelina...

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Nov 1

2011

Etech Hiring 200 Contact Center Employees

Etech is actively hiring 200 new employees in Nacogdoches, Lufkin and Rusk, Texas over the next 90 days.   Nacogdoches, TX –November 1, 2011 – Etech, a global business process outsourcer, today announced they are actively hiring to fill 200 new contact center positions in the next 90 days. New employees will handle voice sales and service, chat sales and service, or email work for large telecommunication and retail companies.   The new jobs will be located in one of their three locations in Texas – Nacogdoches, Lufkin and Rusk. Various shifts as well as part-time and full-time positions are...

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Sep 28

2011

ATA-SRO Seal of Accreditation Awarded to Etech Global Services

Etech Global Services' Joins Elite Group of Contact Centers striving for the highest caliber of customer care, best practices and compliant behavior. Nacogdoches, TX –September 28, 2011 – Etech Global Services, a global business process outsourcer, announced today they have received the ATA-SRO Seal of Accreditation. The ATA-SRO incorporates aspects of governmental regulations and consumer protection rules for contact centers. The goal of the ATA-SRO is to assure a positive teleservices experience for consumers and provide an objective system that reinforces companies' commitment to government compliance. Companies seeking the highest caliber of customer care, best practices and compliant behavior can...

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Sep 22

2011

Etech Global Services Published in Contact Center Association Inbound Magazine

Jim Iyoob, VP Global Development, discusses the importance of customer experience for online shoppers. With nearly two billion internet users in the world, it is important to understand their needs as competition continues to grow online. Contact Center Association (CCA) is dedicated to providing resources, information, education and professional networking opportunities to the global contact center community. Supervisors, workforce managers, directors, VP's and executives turn to CCA as the go-to resource for contact center tools and techniques, problem solving methods, business skills, career development and more. Read More ###

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Aug 10

2011

Etech Global Services published in Call Center Times

Call Center Times is the leading source of call centers, job openings, and leads. This August, "What to Look for in a Live Chat Software Solution" was published in Call Center Times. Read More   ###

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Jun 21

2011

Etech Launches “REMOTE WORKER” Technology

Etech launches "Remote Worker" technology that will enable e-retailing companies to strengthen their at-home customer service agent model, save cost, and offer flexibility to employees.   Nacogdoches, TX –June 21, 2011 - Etech, Inc., a global business process outsourcer, recently announced that their technology division, Etech Technology Solutions (ETS), launched their first remote worker management solution known as Nomad TMMS© (Team Member Management Solution).   Many e-retailing companies are interested in adding the ability for their contact center agents to work from home. This model has several advantages for both the company and the employees. Companies can realize a huge...

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Jun 7

2011

Etech to Launch “REMOTE WORKER” Technology at IRCE

New technology will launch at the Internet Retailer Convention and Exhibition on June 14-17 in San Diego. Nacogdoches, TX –June 7, 2011 - Etech a global business process outsourcer, today officially announced that their technology division, Etech Technology Solutions (ETS), will launch their first remote worker management solution at the upcoming Internet Retailer Convention and Exhibition (IRCE). IRCE is being held in San Diego on June 14 – 17 at the San Diego Convention Center. IRCE is the world's largest e-retailing show. Every key industry is represented—retail, catalog, manufacturing and consumer service companies that specialize in e-retailing. Virtually all of...

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Mar 8

2011

Etech Launches Technology Division

Etech Technology Solutions launched to help organizations maintain and maximize technology potential while driving down technology costs.   Nacogdoches, TX –March 8, 2011 - Etecha global business process outsourcer, today officially launched Etech Technology Solutions (ETS). Etech recognized that in today's competitive market, many organizations continue to face challenges in not only maintaining their existing IT infrastructure but in scaling to meet the needs of a global market.   Matt Rocco, Chief Operating Officer stated, "ETS was developed to help businesses accelerate service delivery while maintaining cost-effectiveness. For the last ten years, Etech's internal technology team did just that for...

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Jan 5

2011

American Teleservices Association Convention & Expo

American Teleservices Association Convention & Expo JW Marriott Desert Ridge Phoenix, AZ. March 13-16, 2011 Get a first-hand account of industry insights from leading experts in the contact center industry at the American Teleservices Association (ATA) Convention and Expo 2011. You can learn about the industry's latest developments, technological advancements, new strategies and ways to overcome the operational challenges faced by your business. The ATA Convention and Expo 2011 will feature Jim Iyoob, Vice President of Global Development of Etech as an invited speaker who will share his thoughts on the latest trends in web-based sales and abandon rates. He...

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Sep 20

2010

Etech Wins Outstanding Corporate Citizen Award

Etech’s commitment to its community, both in the US and abroad, was recognized by the American Teleservices Association during their Call Center Compliance Seminar in Orlando, Florida last week.   Nacogdoches, TX - September 20, 2010 - Etech a global business process outsourcer, won the outstanding corporate citizen award from the American Teleservices Company.  This honor is given to businesses for their philanthropic impact in the community through direct or indirect support of charitable projects.  Leaders of the winning company must demonstrate a high level of community spirit and participation, and motivate employees and colleagues to support and participate in charitable...

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Mar 31

2010

Etech Expands Bilingual Contact Center in Pasadena, Texas

Nacogdoches, TX, March 31, 2010: Etech a global business process outsourcer, has announced plans to continue expansion of their dedicated bilingual contact center in the Houston suburb of Pasadena, Texas.   In 2007 a Fortune 10 company and one of Etech's business partners recognized an opportunity. The marketplace for their services was under-penetrated particularly with Hispanic customers. Etech responded boldly by making a commitment establishing a bilingual contact center to serve these customers. As individuals were able to engage in the language of their preference, Etech has seen Spanish as the language of choice in more than six of ten...

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Nov 1

2009

Finalist for the HMSDC E-10 Award

Etech is proud to be recognized as a finalist for the Emerging 10 Award. This prestigious nomination recognizes Houston area minority owned enterprises that are setting trends and embracing the future's business market concepts. Companies selected as nominees are known for their innovative approaches, community involvement and expertise.   The Emerging 10 Award recognizes minority business enterprises making significant contributions to their industry and community. Heightens the awareness of the expanding role minority business enterprises place in Houston's business marketplace. Communicates successful business strategies that will encourage other companies to strive for excellence.   Etech's exemplary accomplishments and respective enforcement...

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Sep 30

2009

American Teleservices Association Volunteers to Work with HandsOn New Orleans During Upcoming Convention

September 30, 2009   ATA "Answers the Call" with Call Centers CARE Event   Indianapolis, IN - On the final day of the American Teleservices Association's (ATA) Convention & Expo, convention attendees will gear up for its annual "Call Centers CARE" service project. On Wednesday, October 7, over 50 volunteers plan to spend their day to further the work of HandsOn New Orleans, a local volunteer resource center. ATA volunteers and HandsOn New Orleans will join forces to create a community garden site at Mid-City Community Garden.   "The ATA's Board of Directors chose the City of New Orleans for...

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Apr 14

2009

Etech Named to Texas Top Business List for 2009.Nacogdoches, Texas.

April 14, 2009   In recognition of the economic power of privately held businesses, DiversityBusiness.com, the nation's leading business-to-business internet site, recently named Etech one of the "Top 50 Minority Owned Businesses in the State of Texas" This is the 9th annual listing of the top businesses by DiversityBusiness.com. Companies listed on the Top Business Lists represent the nation's top multicultural earners and challenge the long-held notion that a privately held business is small or insignificant. Companies recognized on this list are sought after by major corporations wishing to increase their spending with small businesses. "Entrepreneurs are a growing force...

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May 30

2008

Etech joins PCI Security Standards Council as newest Participating Organization

May 30, 2008   Etech to participate in key standards setting body protecting payment cardholder data Nacogdoches, Texas United States May 30, 2008 Etech a leading provider of inbound and outbound sales and service and well as chat and business process solutions announced today that it has joined the PCI Security Standards Council as a new participating organization. As a Participating Organization, Etech will work with the Council to evolve the PCI Data Security Standard (DSS) and other payment card data protection standards The PCI DSS, endorsed by American Express, Discover Financial Services, JCB International, MasterCard Worldwide and Visa Inc.,...

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Feb 1

2008

San Jacinto College, in partnership with Etech receives grant to train bilingual customer service specialists

February 01, 2008 The Continuing & Professional Development (CPD) Division of San Jacinto College, in partnership with Etech Inc., a privately owned corporation providing business processing outsourcing (BPO) services, has received a $144,000 grant from the Texas Workforce Commission (TWC) to train people to work as bilingual customer service specialists. "As an industry driven initiative, we recognize that a well trained individual is an important requirement for many companies as they try to bridge the gap between efficient automation and personalized service. Many times the first contact with a company is through a phone call and with a customer service...

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Nov 13

2007

Etech Announces Staff Promotions and Growth

November 13, 2007   Nacogdoches, TX, September 5, 2007: Etech a global business process outsourcer headquartered in Nacogdoches, has announced the appointment of several key leaders into expanding or new roles within their organization. These appointments coincide with the recent expansion into the Pasadena market, and the continuing need to support their growing business in their U.S. and India operations. Matt Rocco, Chief Operating Officer for Etech said, "With the growth of our company into Pasadena, and our growing business in India and East Texas, it is imperative that we continue to develop our organizational structure to support our international...

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Nov 13

2007

Etech Announces New Line of Business with AT&T Wireless

November 13, 2007 Nacogdoches, TX, September 5, 2007: Etech a global business process outsourcer headquartered in Nacogdoches, has been awarded a click to chat sales program with AT&T Wireless, the largest wireless carrier in the United States. According to Matt Rocco, Chief Operations Officer, "Etech is ecstatic about this new AT&T program. We are ready to deliver quality services to AT&T Wireless by leveraging our proven sales expertise in telephony services while utilizing the evolving click to chat technology. We will launch the program from our Nacogdoches, Texas operation on November 12th with ten chat reps, and will grow the...

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Jul 7

2007

Etech Pays Over $129,000 in Tuition Reimbursement during the school year ending June 1, 2007

July 7, 2007   Nacogdoches, TX, September 5, 2007:Etech a global business process outsourcer headquartered in Nacogdoches, recently awarded over $129,000 in tuition reimbursement to East Texas students for the school year ending June 1, 2007. Etech has reimbursed over one-half million dollars of tuition to college students over the past four years. The majority of the reimbursement benefit was paid to students attending Stephen F. Austin State University in Nacogdoches. Students attending Angelina College and Texas Bible College in Lufkin have also received tuition reimbursement. According to job satisfaction surveys conducted at Etech, the tuition reimbursement plan is one...

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Jun 18

2007

Etech Employees Are Dropping Pounds, Picking Up Cash, and Improving Business!

June 18, 2007   Nacogdoches, TX, June 18, 2007: With statistics showing more than 50% of the U.S. population overweight, and a direct correlation between increased weight and decreased health and work attendance, some Etech employees banned together to find a fun way to support each other in their individual efforts to lose weight, feel better and positively impact their company.   In March, Nancy Bowden, the day receptionist in Etech's Nacogdoches facility, spearheaded the idea of creating a support group to help herself and others lose weight. This friendly competition has now turned into weight-loss frenzy! "Etech provides an...

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Mar 15

2007

Etech to Open Call Center in Pasadena, TX.

May 15, 2007   Nacogdoches, TX, May 15, 2007: Etech a global business process outsourcer, has announced plans to expand their Texas operations to include a third center in the Pasadena, Texas market. Etech entered the East Texas Labor Market in 1997. As Berry Direct, they started as a small subsidiary of BellSouth with approximately 25 employees. Today, Etech is a privately owned, global organization that is a major employer in the East Texas market and in India. Etech employs just over 1,500 team members throughout their four call centers in Nacogdoches, TX, Lufkin, TX, Gandhinagar, India and Vadodara, India....

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Oct 10

2006

Etech Private Limited Opens Second Center in India

October 10, 2006 Nacogdoches, TX: Etech a global provider of outsourced customer contact services, announced today that it's sister company, Etech Private Limited (ETPL), has opened a second center in India. The new center is in Vadodara, Gujarat which is located in western India. This center adds an additional 75 seats to the global capacity of the business process services Etech and ETPL offer its customers. Matt Rocco, Etech's Chief Operating Officer stated, "The decision to grow capacity is driven by customer demand both domestically and in offshore markets where we are able to offer cost effective, high quality labor...

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Oct 28

2005

ETI Awarded Contract with R. H Donnelly

October 28, 2005   Nacogdoches, Texas -October 27, 2005- Effective Teleservices, Inc. (ETI), a global provider of outsourced customer support services headquartered in East Texas, announced today that it has been awarded a contract with R. H Donnelley, a leading Yellow Pages publisher and Directional Media company. The agreement further underscores ETI's success in building long term partnerships with major brands in the yellow page publishing industry. Commenting on the agreement, Matt Rocco, ETI Chief Operating Officer, said, "We are excited to be working with an industry leader like R. H. Donnelley. They are a very professional and well established...

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Sep 28

2005

Texas Emergency Hurricane Hotline Outsourced to India

September 28, 2005   A Community Reaches Out to 'Local' Business for Help   By CHARLOTTE SECTOR   Sep. 28, 2005 - As Hurricane Rita roared towards them, more than 300 people called the local emergency number broadcast all around Nacogdoches County in East Texas. What they didn't know was that the operators on the other end of the phone were 7,000 miles away in India.   With power down and limited means of communication, Nacogdoches County Judge Sue Kennedy, who acts as the emergency coordinator, decided to set up a phone bank to help people out. She called a...

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Sep 13

2005

Effective Teleservices, Inc. Donates to Katrina Relief Fund

September 13, 2005   Effective Teleservices, Inc. (ETI) in Lufkin today gave $2125 to assist in providing financial support to those affected by the mass evacuation from southern Louisiana. Through Saturday, September 10, there were approximately 334 evacuees staying in shelters and hotels in Angelina County. The donation, in the form of $25 Wal-Mart gift cards, was presented to the Salvation Army on Tuesday Sept. 13th by members of ETI's community action team. Participating in the presentation were Sean Clay, Elisabeth Stapleton, Linda Spence, Carroll Hoose and Roxanne Oliverez. The gift cards will go directly to evacuees in Angelina County....

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Aug 7

2005

Effective Teleservices, Inc. Opens 2nd Call Center in Gujarat, India

August 07, 2005   Effective Teleservices, Inc (ETI), a global provider of outsourced customer support services headquartered in Nacogdoches has opened its fourth global center during an official ceremony held on August 7th. The expansion of the India operations is needed to accommodate the continued growth of back office processes and select voice campaigns that ETI is managing in India for its various clients. The opening of the second center was inaugurated by the Chief Minister of Gujarat, Shri Narendra Modi and Mr. J N Seng, Secretary of Technology for the state of Gujarat. During the opening ceremony the Chief...

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Jun 27

2005

Effective Teleservices, Inc. Awarded

June 27, 2005   New Business Contract with SBC ETI to create a minimum of fifty (50) additional professional sales positions in East Texas. Effective Teleservices, Inc. (ETI), a global provider of outsourced customer support services headquartered in Nacogdoches, announced today new agreements for third quarter business in their East Texas centers located in Lufkin and Nacogdoches. These agreements, signed with SBC Services Inc. and Ingenio, Inc. further demonstrate the company's ongoing commitment to increase their market share within the business to business sector of customer management and business process outsourcing (BPO) services. Under terms of both agreements, ETI will...

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Jun 14

2005

ETI Announces Executive Level Restructure

June 14, 2005   Effective Teleservices, Inc. (ETI), a global provider of outsourced customer support services headquartered in East Texas, announced today the departure of A.C. (Chuck) Smith from the company's executive leadership. Dilip Barot, Chairman and CEO of ETI stated, "Chuck has been an important contributor to ETI. We respect and appreciate the role that Chuck played in helping to establish ETI as an independent company. We wish him well." Matt Rocco, Chief Operating Officer of ETI added, "We have built a world class team that has already risen to the occasion to ensure that our customers, our shareowners...

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May 24

2005

Effective Teleservices Promotes Senior Leaders

May 24, 2005   Rasberry and Walker Receive Promotions Effective Teleservices, Inc. (ETI), a global provider of outsourced customer support services headquartered in East Texas, announced today the promotion of two key individuals to the senior leadership team. Robert Rasberry has been named Assistant Director of Operations in the Lufkin Center and Cathy Walker has been promoted to Account Manager in the Nacogdoches Center. Rasberry most recently served as Account Manager of the internet sales team. In this capacity he managed various sales channels generating outbound, inbound, and referral sales. Prior to working for ETI, Robert was a licensed realtor...

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Feb 23

2005

Effective Teleservices, Inc. Announces 2005 First Quarter New Business

February 23, 2005   Expansion of business means jobs for East Texas. Effective Teleservices, Inc. (ETI), a global provider of outsourced customer support services headquartered in East Texas, announced today that business units in Nacogdoches and Lufkin, Texas, as well as Gujarat, India, have been awarded new contracts for work in 2005. The expansion of ETI's client base underscores their ability to draw upon their expertise across different industry verticals and demonstrates continued client confidence in ETI's ability to perform at exceptional levels. Matt Rocco, Vice President of Operations says, "While all new contracts are exciting, the wide-ranging nature of...

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Jan 3

2005

ETI Appoints Director of Operations for Nacogdoches Center

January 03, 2005   Effective Teleservices, Inc. (ETI), is pleased to announce the addition of Jemima Read as Director of Operations for the Nacogdoches Center. Matt Rocco, Vice President of Operations for ETI stated, "We are extremely fortunate to have Jemima Read join our operation in Nacogdoches. Her enthusiasm, drive, and experience will be instrumental in our continued growth." Read joins ETI with experience in accounting, sales, and call center management. Most recently she was Director of Operations for two call centers in east Texas. Read came to the United States four years ago from her home in South Africa....

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Dec 3

2004

ETI finalist for U.S. Chamber Corporate Citizenship Award

December 03, 2004   Effective Teleservices, Inc. (ETI) was named a finalist for a U.S. Chamber 2004 Corporate Citizenship Award and was invited to Washington this week to be honored with other companies, including Home Depot, Microsoft, Sprint, Siemens, KPMG LLP and Whirlpool.   "We sponsored ETI's nomination based on their volunteer presence and economic impact in our community," said Bruce Partain, President/CEO of the Nacogdoches County Chamber.   "ETI was honored as our Chamber's Large Business of the Year in 2003," Partain said. "When we became aware of the U.S. Chamber program, we knew ETI would be a good...

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Sep 21

2004

ETI Enters Contract with D&B

September 21, 2004   Effective Teleservices, Inc. (ETI), a global provider of outsourced customer support services, has entered into an agreement to provide services for D&B (formerly Dun & Bradstreet), a leading provider of global business information and technology solutions. Under the terms of the agreement, ETI will provide its customer contact center services to D&B by October 2004. Through this partnership, ETI will assist D&B in effectively communicating with its customers, maximizing the value of their customer relationships and driving greater revenue from each transaction. Catherine Saldana has been named to lead the D&B team. She will report to...

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Jun 21

2004

ETI Awarded Contract with SPRINT

June 21, 2004   Effective Teleservices, Inc. (ETI), a global provider of integrated customer solutions designed to help clients acquire, grow, and retain profitable relationships with their customers, announces the execution of an agreement with Sprint, a world leader in the integration of telecommunications. Chris Carnes has been named to lead the Sprint team as Account Manager. Chris will report to John Pennebaker, Director of Operations - Lufkin. Carnes is a 12 year veteran of the call center industry. Joining ETI in 1999, he has held leadership roles within operations, training and operations support. Most recently Carnes was Manager of...

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Jun 9

2004

Effective Teleservices In The Wall Street Journal TX.

June 09, 2004     As U.S. Companies continue their global search for cheap labor and locations for call centers and other back-office operations, many find they need look no further than a place like Nacogdoches, Texas. It's the flipside of the outsourcing coin. As big companies start facing quality concerns and a political backlash from moving jobs overseas, America's small towns are emerging as alternatives. A company can move a call center to, say, Nacogdoches (pop. 29,914) or Twin Falls, Idaho, (pop. 34,469) and instantly start offering some of the best jobs in town--even if they pay only $7...

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Jun 4

2004

ETI – named winner of 2004 ‘Premier Account Award’

June 04, 2004   ETI - named winner of 2004 'Premier Account Award' from Interactive Intelligence Inc. as the customer having the largest number of CIC, Business User, Recorder and Dialer stations.     There to accept the award on behalf of Effective Teleservices Inc. were John Andrews, CTI administrator for the Lufkin Texas facility and Richard Shade CTI Administrator for the Nacogdoches Texas facility.   ###   Download PDF

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Apr 14

2004

ETI Appoints Directors of Operation in Nacogdoches, Texas and Gujarat, India

April 14, 2004   Effective Teleservices, Inc (ETI) announced the appointment of Ray Levitzki and Jim Iyoob as Directors of Operations. Matt Rocco, Vice President of Operations for ETI stated, "ETI's continued domestic and international growth has created a need for senior level leaders who will be instrumental in ensuring that ETI remains focused on the disciplines that have enabled our past successes. We are extremely grateful to have such dynamic leaders as Jim Iyoob and Ray Levitzki." Rocco stated that "The number of ETI team members has increased from just over 800 team members in December of 2003 to...

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Apr 12

2004

ETI Chosen by AOL and PFIZER

April 12, 2004   Effective Teleservices, Inc. (ETI), a global provider of integrated customer solutions designed to help clients acquire, grow, and retain profitable relationships with their customers, has announced the signing of an agreement with AOL, the world's leader in interactive services. The announcement of the agreement with AOL follows word of a similar contract with Pfizer, Inc. Pfizer is recognized as the world's largest company committed to health care. These agreements further underscore ETI's reputation as a favored provider of customer care programs for innovative companies interested in maximizing their profits through outsourcing. Says the President of ETI...

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Mar 16

2004

ETI Opens in Lufkin with Over 350 Employees

March 16, 2004   Effective Teleservices, Inc. (ETI) opened its Lufkin, Texas customer interaction center on Monday, March 15, 2004 with over 350 employees. On the first day of operation, ETI becomes one of the top 15 employers in Angelina County. Matt Rocco, Vice President of Operations stated, "ETI has continued to deliver world class results to our expanding customer base. Because of this success, we are being asked to expand our capacity both domestically as well as off shore. Opening in Lufkin, Texas will provide to ETI, and our customers, an expanded pool of talented individuals to deliver consistent,...

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Dec 16

2003

ETI launches fourth global contact center in Lufkin,Texas Grand Opening of 600 seat center March 2004

December 16, 2003   Effective Teleservices, Inc (ETI) announced today the appointment of several key leaders into expanding roles. These appointments were part of the recent decision by ETI to expand operations into Gujarat , India and Lufkin , Tx . Matt Rocco, Vice President of Operations for ETI stated, "With the growth of our company into India and Lufkin , Texas , it is imperative that we develop an organizational structure that will support a multi-location, international operations team. We are fortunate to have several individuals within the company that are ready to move into new responsibilities. These individuals...

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Dec 14

2003

12/14/2003 Nacogdoches officials praise ETI

By GARY BASS, The Lufkin Daily News     Nacogdoches government and business officials offered nothing but praise for Effective Teleservices Inc., which plans to open a new call center in Lufkin next year.   Citing the company's high level of community involvement, leaders on Friday said Nacogdoches-based ETI is an outstanding corporate neighbor.   "They're absolutely wonderful to work with," said Nacogdoches Deputy City Manager Victoria LaFollett. "They are very good about keeping us informed about what is going on, and they're very receptive and responsive to the city's needs.   "Effective Teleservices Inc. is a very good corporate...

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