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The Right Ways to Combat Shopping Cart Abandonment Issues

Sep 07, 2018 Amit Kachhawa The Right Ways to Combat Shopping Cart Abandonment Issues

One of the biggest challenges faced by the online retailers, who are trying to increase their online conversions, is shopping cart abdication. This is one…

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Top 4 Benefits of a Pre-Chat Survey in Live Chat

Jan 03, 2018 Matt Rocco Top 4 Benefits of a Pre-Chat Survey in Live Chat

A pre-chat survey enables the collection of visitor information prior to the chat session beginning and quickly route the session to the agent most qualified…

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Providing the BEST Customer Satisfaction through Chat Services

Nov 21, 2017 Jim Iyoob Providing the BEST Customer Satisfaction through Chat Services

Live chat makes interacting with existing and potential customers much more efficient.  Studies have found when companies implement live chat services, it significantly improves customer…

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Redefining Shopping Cart Abandonment In Face Of New Challenges

Nov 06, 2017 Jim Iyoob Redefining Shopping Cart Abandonment In Face Of New Challenges

Abandoned shopping cart rates are a crucial metric for retailers who are concerned about increasing online conversion. Thousands of dollars are invested by businesses to…

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Live Chat Helps To Efficiently Cater To Customer Needs

Oct 27, 2017 Patrick Reynolds Live Chat Helps To Efficiently Cater To Customer Needs

Maintaining a strong online presence is key for virtually any kind of business as it helps in efficiently targeting and converting online consumers. A couple…

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Live Chat: From Humble beginnings to Revolutionary Growth

Oct 11, 2017 Matt Rocco Live Chat:  From Humble beginnings to Revolutionary Growth

In the earlier days of e-commerce, the idea of being able to go online to a website and make a purchase from one’s own home,…

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3 Tips to Maximize First Contact Resolution on Live Chat

Jun 21, 2017 Jim Iyoob 3 Tips to Maximize First Contact Resolution on Live Chat

As a business owner, you want to do everything possible to take proper care of your customers and resolve any issues they might have. One…

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Leveraging Your Live Chat: A QA-Based Approach

Nov 29, 2016 Jim Iyoob Leveraging Your Live Chat: A QA-Based Approach

Live web chat is one of the most advanced channels in customer contact centers, and is a critical medium to provide unparalleled levels of customer…

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6 Secrets to Live Chat Efficiency

Sep 02, 2016 Jim Iyoob 6 Secrets to Live Chat Efficiency

Once you’ve added live chat to your websites, don’t stop looking for ways to improve the customer experience. While there is no magic formula you…

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3 Tips To Help Create the Best Chat Experience

Aug 02, 2016 Jim Iyoob 3 Tips To Help Create the Best Chat Experience

To stay on the cutting edge of customer service, you’ll want to offer your customers every available avenue to provide help and support. One of…

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