Blog

Staffing Chat Support

Nov 16, 2011 Amit Kachhawa Staffing Chat Support

Without a doubt, the most talked about and controversial question surrounding a chat support team is, “How does one staff a chat support team?” Another…

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How to Evade Shopping Cart Abandonment

Nov 14, 2011 Matt Rocco How to Evade Shopping Cart Abandonment

I recently wrote this article on the importance of understanding shopping cart abandonment and how live chat services can make a big impact on this…

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Daring to be GREAT!

Nov 09, 2011 John Tusa Daring to be GREAT!

I have some questions for you: Do you want to be an average father/husband or mother/wife? Do you want to be regarded as a so-so…

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Avoiding the Million Dollar Mistake

Oct 13, 2011 Matt Rocco Avoiding the Million Dollar Mistake

In 2007, a large clothing corporation made a blunder that cost them $107 million in lawsuit payouts. In August of this year, a major financial…

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Etech Global Services Receives ATA-SRO Accreditation

Sep 30, 2011 John Tusa Etech Global Services Receives ATA-SRO Accreditation

I’m excited to share that Etech Global Services received the ATA-SRO Accreditation recently.  For those of you who are not familiar with this, the ATA-SRO…

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Chat Intelligence Rules Defined

Sep 21, 2011 Amit Kachhawa Chat Intelligence Rules Defined

We’ve all heard of web chat service and most of us have used it as a consumer.  But you may be wondering, what exactly are…

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Live Chat Software Features You Shouldn’t Live Without – Part III

Sep 19, 2011 Patrick Reynolds Live Chat Software Features You Shouldn’t Live Without – Part III

A solid live chat software with the right features can help a company instantaneously provide answers to customer queries resulting in enhanced overall customer service….

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Live Chat Software Features You Shouldn’t Live Without – Part II

Sep 15, 2011 Patrick Reynolds Live Chat Software Features You Shouldn’t Live Without – Part II

Efficient live chat software features ensure better communication with customers leading to higher customer satisfaction and increased sales. In our last blog, I introduced you…

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Live Chat Software Features You Shouldn’t Live Without

Sep 09, 2011 Patrick Reynolds Live Chat Software Features You Shouldn’t Live Without

The way companies’ conduct business has changed significantly due to the internet. Maintaining a robust online presence has become an integral part of any business…

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Jim Iyoob on Creating a Successful Hispanic Customer Win-Back Program

Aug 26, 2011 Jim Iyoob Jim Iyoob on Creating a Successful Hispanic Customer Win-Back Program

Jim Iyoob, Senior VP Global Development at Etech Global Services, will be attending the United States Hispanic Chamber of Commerce 32nd Annual Convention this September….

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