We are definitely now into the third quarter of the year. Do you know what that means? The holiday season is fast approaching! Is your…
Learn More...In the end, companies succeed or fail based in large part on their customer’s perceptions which manifest from their unique experiences. A strong and unwavering…
Learn More...Companies may choose to meet operational needs by outsourcing their contact center operations to onshore, offshore, or near shore locations.They base their decisions, in part,…
Learn More...We are currently preparing for the upcoming 2012 IQPC Call Center Week event coming up June 2-3 in Las Vegas, NV. Etech Global Services has…
Learn More...It is becoming a tradition that Etech Global Services wins the Outstanding Corporate Citizen Award for good reason! I am truly amazed by the hard…
Learn More...Jim Iyoob, Senior Vice President of Global Development at Etech Global Services, recently presented “Understanding Proactive Chat: It Can Turn Around Your Customer Relationships and…
Learn More...The time of year has approached us once again. At the end of this month, Etech will be heading to Hollywood, Florida for the 2012…
Learn More...Contact centers are constantly focused on narrowing down on a right mix of channels to provide a unified communication platform for great customer experience. They…
Learn More...For over 30 years, publisher WalkTheTalk.com has been providing organizations with high impact resources for personal and professional success. This year, they took a new…
Learn More...A well-established Quality Assurance program ensures a higher level of customer satisfaction due to improved customer service, which can lead to greater profitability for a…
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