Live Chat Software Features You Shouldn’t Live Without
Sep 09, 2011 Patrick Reynolds
The way companies’ conduct business has changed significantly due to the internet. Maintaining a robust online presence has become an integral part of any business…
Learn More...Jim Iyoob on Creating a Successful Hispanic Customer Win-Back Program
Aug 26, 2011 Jim Iyoob
Jim Iyoob, Senior VP Global Development at Etech Global Services, will be attending the United States Hispanic Chamber of Commerce 32nd Annual Convention this September….
Learn More...What to Look for in a Live Chat Software Solution
Aug 01, 2011 Jim Iyoob
There have been drastic changes in the business world due to technology advances. Technology has made it possible to increase collaboration internationally, promote flexible work…
Learn More...Jim Iyoob on Best-in-Class Chat Services
Jul 19, 2011 Jim Iyoob
Jim Iyoob, VP Global Development at Etech, recently presented, “A Look at Best-in-Class Performance for Implementing Chat” at the 2011 American Teleservices Association Convention. Connections…
Learn More...Case Study Regarding Our Performance Outcome for Myplates
Jul 08, 2011 Jim Iyoob
Etech has recently published a case study regarding our performance outcome for MyPlates. The case study discusses the challenges of knowing the need for live…
Learn More...Providing Efficient Customer Service to Shoppers No Matter Where They Shop
May 26, 2011 Jim Iyoob
Live chat service is quickly becoming a must-have for companies committed to offering the best online customer service. As more online shoppers become more experienced,…
Learn More...Leveraging Online Chat for Effective Interactive Marketing
May 12, 2011 Jim Iyoob
The internet has empowered businesses to extend their scope of ways to reach their customers and effectively market their products and services. Businesses can reach…
Learn More...Ecommerce Customer Service Make Customers Feel Valued
May 09, 2011 Jim Iyoob
With many businesses taking the Ecommerce route, it is essential to provide Ecommerce customer service during and after a sale. Efficient Ecommerce customer service ensures…
Learn More...Building Positive Customer Experiences through Online Chat
Apr 26, 2011 Jim Iyoob
As more companies turn to online to carry out their business, the online chat channel has proved to be a cost-effective, fast, easy, and efficient…
Learn More...Shopping Cart Abandonment: How Online Chat Can Help
Mar 15, 2011 Jim Iyoob
The Internet has changed the way business is done between companies and consumers. With large companies offering their services and products online, shopping cart abandonment…
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