Hispanic Customer Service Strategies in 2012
Dec 20, 2011 Matt Rocco
In early 2012, NBC News plans to launch NBCLatino.com. This will be the first time an English language broadcast network news division has launched a…
Learn More...Etech will be joining up with the South Central Chapter of the ATA for an exclusive Webinar this TUE
Dec 12, 2011 Jim Iyoob
According to a recent study, customers now expect to interface with businesses in a variety of ways. Gone are the days of a simple phone…
Learn More...What is Proactive Chat?
Nov 30, 2011 Jim Iyoob
Businesses can provide a quality customer engagement experience through proactive chat. Proactive chat involves initiating automated chat invitations to potential customers based on specific pre-defined…
Learn More...Would You Run a Retail Store with No Salesclerks?
Nov 25, 2011 Jim Iyoob
Maintaining an internet presence costs companies billions of dollars each year. In addition, the marketing costs incurred to drive potential customers to the company web…
Learn More...How to Evade Shopping Cart Abandonment
Nov 18, 2011 Matt Rocco
It seems to happen for no apparent reason, and it appears that there’s no way to prevent it—or stop it once it’s started. Any retail…
Learn More...Staffing Chat Support
Nov 16, 2011 Amit Kachhawa
Without a doubt, the most talked about and controversial question surrounding a chat support team is, “How does one staff a chat support team?” Another…
Learn More...How to Evade Shopping Cart Abandonment
Nov 14, 2011 Matt Rocco
I recently wrote this article on the importance of understanding shopping cart abandonment and how live chat services can make a big impact on this…
Learn More...Daring to be GREAT!
Nov 09, 2011 John Tusa
I have some questions for you: Do you want to be an average father/husband or mother/wife? Do you want to be regarded as a so-so…
Learn More...Avoiding the Million Dollar Mistake
Oct 13, 2011 Matt Rocco
In 2007, a large clothing corporation made a blunder that cost them $107 million in lawsuit payouts. In August of this year, a major financial…
Learn More...Etech Global Services Receives ATA-SRO Accreditation
Sep 30, 2011 John Tusa
I’m excited to share that Etech Global Services received the ATA-SRO Accreditation recently. For those of you who are not familiar with this, the ATA-SRO…
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