Blog

Holiday Season 2012 is Just around the Corner!

Aug 02, 2012 Jim Iyoob Holiday Season 2012 is Just around the Corner!

We are definitely now into the third quarter of the year. Do you know what that means? The holiday season is fast approaching! Is your…

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How to Develop a Customer Focused Culture

Jul 09, 2012 Matt Rocco How to Develop a Customer Focused Culture

In the end, companies succeed or fail based in large part on their customer’s perceptions which manifest from their unique experiences. A strong and unwavering…

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Onshore, Offshore, or Near Shore What is the Difference?

Jun 27, 2012 Jim Iyoob Onshore, Offshore, or Near Shore What is the Difference?

Companies may choose to meet operational needs by outsourcing their contact center operations to onshore, offshore, or near shore locations.They base their decisions, in part,…

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2012 IQPC Call Center Week

May 21, 2012 Jim Iyoob 2012 IQPC Call Center Week

We are currently preparing for the upcoming 2012 IQPC Call Center Week event coming up June 2-3 in Las Vegas, NV. Etech Global Services has…

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Etech Global Services Wins Outstanding Corporate Citizen Award

May 18, 2012 Matt Rocco Etech Global Services Wins Outstanding Corporate Citizen Award

It is becoming a tradition that Etech Global Services wins the Outstanding Corporate Citizen Award for good reason!  I am truly amazed by the hard…

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Jim Iyoob on Proactive Chat at the 2012 ATA Convention and Expo

May 16, 2012 Jim Iyoob Jim Iyoob on Proactive Chat at the 2012 ATA Convention and Expo

Jim Iyoob, Senior Vice President of Global Development at Etech Global Services, recently presented “Understanding Proactive Chat: It Can Turn Around Your Customer Relationships and…

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Managing Customer Experience in a Digital World

Apr 11, 2012 Matt Rocco Managing Customer Experience in a Digital World

The time of year has approached us once again. At the end of this month, Etech will be heading to Hollywood, Florida for the 2012…

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Multi-Channel Contact Centers Help Deliver Exceptional Customer Experience

Apr 06, 2012 Matt Rocco Multi-Channel Contact Centers Help Deliver Exceptional Customer Experience

Contact centers are constantly focused on narrowing down on a right mix of channels to provide a unified communication platform for great customer experience. They…

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Hey Leader, Wake Up and Hear the Feedback!

Mar 27, 2012 Amit Kachhawa Hey Leader, Wake Up and Hear the Feedback!

For over 30 years, publisher WalkTheTalk.com has been providing organizations with high impact resources for personal and professional success. This year, they took a new…

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Who Should Really Be Listening and Evaluating Your Calls?

Mar 07, 2012 Patrick Reynolds Who Should Really Be Listening and Evaluating Your Calls?

A well-established Quality Assurance program ensures a higher level of customer satisfaction due to improved customer service, which can lead to greater profitability for a…

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