Servant Leadership

The dramatic globalization of industry and the rapid enhancement of technology have changed today’s business environment and will continue to do. In today’s fast paced global market, businesses are called to move more rapidly than ever before while doing even more with less. While globalization and technology are the drivers behind the change, I firmly believe that the only way to achieve and sustain success is through the empowerment of people.

The most effective way to engage everyone to reach their potential is by developing high-trust cultures which empowers everyone by turning bosses into servants and coaches. This concept is at the heart of what it means to be a Servant Leader. At Etech, our leaders are not about power or prestige; they are about truly serving and developing their people, their customers and their communities.

I believe that Servant Leadership has never been more important than it is today. Companies are looking for leadership philosophies that work… and people are looking for a deeper meaning in the workplace than just meeting deadlines and drawing a pay check. By embracing and cultivating a leadership culture centered on servant leadership, Etech recently celebrated its 9 year anniversary having grown from one call center in East Texas with a couple hundred employees to seven global centers across Texas, Jamaica and India with 2,000+ team members. And the best is yet to come. Servant Leadership not only works, but it brings meaning to the workplace that is bigger than any of us.

By |2012-09-20T00:00:04-06:00September 20, 2012|

Author

Matt Rocco is the President/CEO for Etech Global Services. Matt is a 38-year veteran of the BPO industry. He has held key leadership positions within Dun & Bradstreet, The Berry Company, and Etech Global Services. In the past 38 years, he has spent time in every facet of call center operations and outsourcing processes. Matt has been an avid speaker at many industry events and was featured in the articles of various renowned periodicals including The Wall Street Journal, Contact Center World, Call Center Magazine, Call Center Times and others.

Recent Blog

Why Company Culture Trumps Everything in 2021?

June 16, 2021

The COVID-19 pandemic has been tough. Businesses had to quickly opt for unconventional ways of operation and transform into new models almost overnight.

Read More

How to Keep Your People Motivated Using Servant Leadership?

June 9, 2021

Servant leadership methods are intrinsically motivating and can boost productivity, profitability, morale, and team member retention rates.

Read More

What are the 5 Major Cybersecurity Trends to Watch in 2021

May 31, 2021

With the buzzword digital transformation becoming more popular, during ongoing uncertain times of the pandemic and increasing use of computerized systems having a lack of appropriate cybersecurity infrastructure, there is a steep rise in the cyber-attacks.

Read More
Go to Top