WHAT WE OFFER:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Health Insurance
• Tuition Reimbursement
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

WHAT YOU’LL BE DOING:

• Work on deployment, maintenance, and support of current and new data center infrastructure including disaster recovery and high availability systems.
• Experience in complex troubleshooting and resolve critical or escalated technical issues.
• Tests, configures, and troubleshoot operational and network issues.
• Ability to write simple SQL Queries and has basic maintenance skills with MS SQL and MySQL database systems.
• Has familiarity using Wireshark and other protocol analyzers for system and network troubleshooting.
• Participates actively in on-call rotations to support customers, which may include occasional after hours, weekends and national holiday shift work.
• Take part in the development of processes and creates documentations, troubleshooting guide for new areas of work or knowledge.
• Have hands on knowledge of Linux/Unix operating systems.
• Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.
• Willingness to work in a 24/7 environments in case the need arises
• Familiarity with anti-spam messaging products.
• Experience with AWS is desired.
• Elastic search, Kibana and similar big data platforms is a big plus.
• Fundamental understanding of Internet networking protocols: SMPP, TCP/IP, TLS, DNS, HTTP, SMTP and SOAP protocol is a plus.
• Ops Automation tools (Jenkins, Ansible, Puppet, Chef, Formations, etc.)
• Supports the restoration of the application and service operation as quickly as possible to minimize the impact to customer’s business operations.
• Responsible for planning and coordinating all

WHAT WE EXPECT YOU TO HAVE:

• B.E degree in Computer Science, Electronics or Electrical Engineering in technology and or equivalent work experience
• High proficiency in SQL (MS SQL/ MySQL / MongoDB.), Python, BASH shell scripting and CRON scheduling
• 3+ years of working in technical operations, experience is a must
• Monitoring experience in Nagios, Data Dog, Cloud Watch or similar is desired.
• Hands-on and demonstratable experience in configuration management skills to automate repetitive tasks
• Excellent phone and verbal, writing communication skills. Good communication skills are a must to handle customers, technical and non-technical staff.
• Excellent work ethics and customer focus
• Initiative, critical thinking and good follow through are key
• Experience with reporting, metrics, SLA management, and quality assurance
• Any experience with Service Now or Jira or similar ticketing system is a plus