WHAT WE OFFER:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Health Insurance
• Tuition Reimbursement
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

WHAT YOU’LL BE DOING:

• Answer and/or escalate all support tickets via email (Zendesk ticketing system)
• Drive resolution by digging in and escalating challenging tickets
• Ensure that all tickets meet our service level agreements
• Work closely with Customer Success Managers to drive data trust in key accounts
• Provide customers a great experience using Amplitude and working with our team
• Create and update non-technical and technical documentation as the product evolves
• Report to the company any common themes or questions that arise and driving change
• Develop and improve support processes

WHAT WE EXPECT YOU TO HAVE:

• Track record in a similar customer-facing role OR strong ability to empathize with customers and be their advocate
• Experience with using SDKs and APIs
• The ability to present yourself with professionalism, friendliness, and a willingness to assist
• Ability to learn and explain a technical product or concept
• Natural curiosity and are a problem solver
• Passion about analytics and the problems they solve
• Familiarity with Support tools such as Zendesk, Intercom, Confluence, and Jira