Visit us: www.etechgs.com 

What We Offer:

• Personalized Coaching and Specialized Training and Development Sessions
• Competitive Salary and Compensation Incentives
• Tuition & Day Care Reimbursement
• Health, Life, Vision, and Dental Insurance
• Supplemental Insurances
• Casual Dress Code
• Community Involvement Opportunities
• Paid Time Off Incentives
• Rewards & Recognition for Stellar Performance
• Bilingual Pay (If Hired for Bilingual Role)
• Opportunities for Advancement (Over 90% of our promotions are internal)
• Virtual Interviewing & Onboarding

What You’ll Be Doing:

• QA Leaders will be responsible for monitoring the activities of Quality Analysts, and/or QA Lead Interns.
• Must provide feedback/coaching/development and general supervision for the QA Team.
• Will be able to develop the first level leaders of Etech Insights such as QA Lead Interns by giving timely guidance, coaching and regular feedback.
• Take initiatives for development sessions or one-to-one discussions which the first level leaders are having with Team Members to develop their leadership skills.
• Manage 1-10 Call Center Quality Analysts, and provide feedback and coaching.
• Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met.
• Design Audit Forms, get it approved by Ops and Client.
• Will possess overall knowledge the assigned campaign(s) audited by Etech Insights.
• Help in setting up calibrations and provide all assistance to QA Lead Interns in maintaining a smooth calibration process.
• Maintain minimum 95% schedule adherence of self and the team.
• Must be accessible, available and flexible with shift timings.
• Provide excellence when communicating with customers (internal and external).

What We Expect You To Have:

• A high school diploma or equivalent or general education degree (GED) or Associate Degree or Certificate in Supervisory Management or 1-5 years BPO experience.
• Excellent Microsoft Excel, PowerPoint, and Word skills.
• At least 1-5 years related QA experience and/or training; or equivalent combination of education and experience in the BPO Industry.