Quality Analyst Leader
Visit us: www.etechgs.com
What We Offer:
- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Salary and Compensation Incentives
- Tuition & Day Care Reimbursement
- Health, Life, Vision, and Dental Insurance
- Supplemental Insurances
- Casual Dress Code
- Community Involvement Opportunities
- Paid Time Off Incentives
- Rewards & Recognition for Stellar Performance
- Bilingual Pay (If Hired for Bilingual Role)
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Virtual Interviewing & Onboarding
What You’ll Be Doing:
- QA Leaders will be responsible for monitoring the activities of Quality Analysts, and/or QA Lead Interns.
- Must provide feedback/coaching/development and general supervision for the QA Team.
- Will be able to develop the first level leaders of Etech Insights such as QA Lead Interns by giving timely guidance, coaching and regular feedback.
- Take initiatives for development sessions or one-to-one discussions which the first level leaders are having with Team Members to develop their leadership skills.
- Manage 1-10 Call Center Quality Analysts, and provide feedback and coaching.
- Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met.
- Design Audit Forms, get it approved by Ops and Client.
- Will possess overall knowledge the assigned campaign(s) audited by Etech Insights.
- Help in setting up calibrations and provide all assistance to QA Lead Interns in maintaining a smooth calibration process.
- Maintain minimum 95% schedule adherence of self and the team.
- Must be accessible, available and flexible with shift timings.
- Provide excellence when communicating with customers (internal and external).
What We Expect You To Have:
- A high school diploma or equivalent or general education degree (GED) or Associate Degree or Certificate in Supervisory Management or 1-5 years BPO experience.
- Excellent Microsoft Excel, PowerPoint, and Word skills.
- At least 1-5 years related QA experience and/or training; or equivalent combination of education and experience in the BPO Industry.
To apply for this job email your details to hiren.vaddoriya@etechtexas.com