Quality Analyst Leader

  • Work From Office
  • Anywhere

Visit us: www.etechgs.com

What We Offer:

  • Personalized Coaching and Specialized Training and Development Sessions
  • Competitive Salary and Compensation Incentives
  • Tuition & Day Care Reimbursement
  • Health, Life, Vision, and Dental Insurance
  • Supplemental Insurances
  • Casual Dress Code
  • Community Involvement Opportunities
  • Paid Time Off Incentives
  • Rewards & Recognition for Stellar Performance
  • Bilingual Pay (If Hired for Bilingual Role)
  • Opportunities for Advancement (Over 90% of our promotions are internal)
  • Virtual Interviewing & Onboarding

What You’ll Be Doing:

  • QA Leaders will be responsible for monitoring the activities of Quality Analysts, and/or QA Lead Interns.
  • Must provide feedback/coaching/development and general supervision for the QA Team.
  • Will be able to develop the first level leaders of Etech Insights such as QA Lead Interns by giving timely guidance, coaching and regular feedback.
  • Take initiatives for development sessions or one-to-one discussions which the first level leaders are having with Team Members to develop their leadership skills.
  • Manage 1-10 Call Center Quality Analysts, and provide feedback and coaching.
  • Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met.
  • Design Audit Forms, get it approved by Ops and Client.
  • Will possess overall knowledge the assigned campaign(s) audited by Etech Insights.
  • Help in setting up calibrations and provide all assistance to QA Lead Interns in maintaining a smooth calibration process.
  • Maintain minimum 95% schedule adherence of self and the team.
  • Must be accessible, available and flexible with shift timings.
  • Provide excellence when communicating with customers (internal and external).

What We Expect You To Have:

  • A high school diploma or equivalent or general education degree (GED) or Associate Degree or Certificate in Supervisory Management or 1-5 years BPO experience.
  • Excellent Microsoft Excel, PowerPoint, and Word skills.
  • At least 1-5 years related QA experience and/or training; or equivalent combination of education and experience in the BPO Industry.

To apply for this job email your details to hiren.vaddoriya@etechtexas.com

Job Title : Quality Analyst Leader
Department : Etech Insights (EI)
Location : San Antonio
Schedule & Shift : 8AM - 5PM, Monday to Friday
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