Etech Global Services enhances overall customer experience for major wireless network provider.

  • case-studies-img3

A good inbound call program is essential to retain customers and enhance or protect the company reputation. It is imperative to provide the proper tools, training and follow up coaching to enable agents to succeed in supporting the company’s customer service objectives. Our leading telecommunication client, a Fortune 500 Company offering data and voice services to nearly 100 million customers around the globe, was facing difficulties with these few aspects of their inbound call program. Etech was tasked with Improving the company’s Service Levels and Reducing Average Handle Time (AHT) while maintaining a superior customer experience.

By |2021-05-26T23:40:55-06:00February 14, 2020|

Author

Recent Blog

How to set your team up for success and great performance

November 16, 2022

A leader’s job does not end with building and leading a team, they are further required to innovate & find ways to set the team up for success and great performance.

Read More

Tips to create an engaged organization

November 10, 2022

Here are some tips to create an engaged organization!

Read More

Evaluating the need for zero trust architecture and its effectiveness

November 3, 2022

To prevent data breaches, zero trust architecture is regarded as one of the most effective methods that can be utilized.

Read More
Go to Top