As traditional brick and mortar stores continue to struggle in an increasingly global economy, businesses have been forced to shift […]
Read moreAccording to IBM and the Ponemon Institute, 50% of data breaches in the financial sector are caused by malicious or […]
Read moreCompanies offering inbound call center services often train their employees to believe that the customer is always right. When it […]
Read moreWorking in today’s call center is a demanding job. The simplest of transactions are now often handled via self-service tools, […]
Read moreProactive customer service is about foreseeing client needs and meeting them before they have to ask. This type of service […]
Read moreWhen a company is set in its ways, it can be a hard rush to encourage managers to create lasting […]
Read moreCall centers generate data like no other department within a company. Information coming in from the outside, such as customer […]
Read moreArtificial intelligence is currently being propagated as the consumer experience champion and for a good reason. The ability and evolution […]
Read moreEvery good business leader knows there will always be times when risk-taking is beneficial to your organization. We have all […]
Read moreCustomer support was originally handled through three information channels: telephone, letter or in person. As technology advanced, however, the available […]
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