It is often said that if something cannot be measured it cannot be managed or improved. Some aspects of a […]
Read moreIn the old days, marketing was all about one-way communication with consumers via advertisements, newsletters, and hard calls to action. […]
Read moreEvery generation makes a mark on the marketplace and labor force and as most millennial approach adulthood, the generation is […]
Read moreE-commerce shares many similar traits to traditional sales, although it differs considerably in certain key areas. As websites are always […]
Read moreAs companies look for efficient ways to of offering excellent customer service with the challenges that face contact centers, self-service […]
Read moreGiving and getting help via a live chat doesn’t have to be awkward. In fact, the experience can be an […]
Read moreLive chat service places your customers in control of asking for help. This process initiates an easy and convenient method […]
Read moreI am an avid believer of excellent leadership skills in the call center. As a leader, people not only judge […]
Read moreThe most effective quality monitoring process combines feedback from a third party QA team with onsite monitoring from the front line supervisors.
Read moreConflict. It’s one of those buzzwords that people in the professional world run away from. To most, conflict means anger […]
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