The Internet has helped to level the playing field in many regards, allowing business and commerce to span across countries […]
Read moreIt is often said that if something cannot be measured it cannot be managed or improved. Some aspects of a […]
Read moreIn the old days, marketing was all about one-way communication with consumers via advertisements, newsletters, and hard calls to action. […]
Read moreEvery generation makes a mark on the marketplace and labor force and as most millennial approach adulthood, the generation is […]
Read moreE-commerce shares many similar traits to traditional sales, although it differs considerably in certain key areas. As websites are always […]
Read moreAs companies look for efficient ways to of offering excellent customer service with the challenges that face contact centers, self-service […]
Read moreGiving and getting help via a live chat doesn’t have to be awkward. In fact, the experience can be an […]
Read moreLive chat service places your customers in control of asking for help. This process initiates an easy and convenient method […]
Read moreI am an avid believer of excellent leadership skills in the call center. As a leader, people not only judge […]
Read moreThe most effective quality monitoring process combines feedback from a third party QA team with onsite monitoring from the front line supervisors.
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