In today’s fast pace, convenience first world, customers want, and more importantly expect, great customer service. They expect that wherever […]
Read moreAs I have written this series on Global Strategies for 2014 and beyond, I’ve been challenged to think long and […]
Read moreChat has proven to be a very important channel for those who want to offer superior customer service. For this […]
Read moreA few weeks ago, we discussed the issue of how Life in the Boardroom has changed dramatically over the last […]
Read moreLive chat establishes a real-time communication channel between customers and online chat representatives thereby helping the customers receive instant help […]
Read moreGlobal Strategy Series 2014 In my last blog entry I talked about Etech’s Global Strategy for 2014 and beyond. That […]
Read moreReceiving customer feedback is like judging the pulse of the market. Customer feedback is of significant value as it signals […]
Read moreGlobal Strategy Series 2014 I read recently, that this technological/information age we are living in, in this, the early part […]
Read moreMy team just returned from the annual PACE National Conference and Expo. PACE stands for Professional Association for Customer Engagement. […]
Read moreIn today’s rapidly growing, fast paced world, the younger population entering the workforce is at an all time high. Businesses […]
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