CCW Las Vegas 2026 | Etech Global Services
Customer Connect Expo 2026

We'd love to see you at Georgia World Congress Center.

Thousands of customer experience leaders come together at Georgia World Congress Center, and as a valued part of our network, we'd love for you to join us.

If you’d like to meet us at the event or schedule a session, feel free to reach out. Meet ETS Labs at Booth #306.

Wednesday, September 9, 11:45 AM
Las Vegas strip at night
Conference workshop session
image courtesy: www.gcc.com
Find us at
Booth #306

Georgia World Congress Center
When
September 9 to 10, 2026
Where
Georgia World Congress Center
Join the Session
Wednesday, September 9, 11:45 AM
Booth #306

Why QA Programs Plateau and What Breaks the Ceiling.

Discover how AI is helping CX teams break through the limitations of traditional QA programs. Explore real-world applications of AI in quality, automation, routing, and agent performance, get an inside look at ETS Labs solutions like QEval and ICE, and connect with industry leaders across automotive, retail, banking, healthcare, and beyond. Leave with practical ideas you can apply to elevate your QA and CX strategy.

23
Wednesday, September 9, 11:45 AM
Practitioner session · seats are limited
What to Expect at the Expo
Why QA Data Stays Trapped
The business intelligence inside your interactions and what it is worth
The Framework
From quality scoring to six layers of business intelligence
Cox Automotive Case Study
How one team extracted $7M/year from QA data across 14 brands
Your Vendor Checklist
25 questions to evaluate any AI QA vendor, including us
What you walk away with

The shift from sampled QA to total visibility, in numbers.

100%
Interaction coverage
Not 2 to 5 percent sampling. Every call, every channel.
+35 pts
Quality score lift
20 to 35 point improvement in the first 90 days.
30 days
Time to go live
From signed contract to measured outcomes.
Who's on the floor

Practitioners. Not pitch decks.

Two operators who run programs, build platforms, and answer to scorecards. Bring your hardest QA question.

Jim Iyoob
Jim Iyoob
President, ETS Labs · Chief Revenue Officer, Etech Global Services
Scott Thomas
Scott Thomas
Associate Vice President, Client Support Cox Automotive Inc.
Book an appointment

Count me in.

ETS Labs will be exhibiting at Customer Connect Expo 2026, one of the industry’s key platforms for customer experience, AI, automation, and CX technology innovation.