Join Etech’s team to discuss how quality monitoring, when integrated with Human Intelligence and Artificial Intelligence, uncovers insights into your Customer Experience and Agent Experience like you have never seen before. Learn how to harness these insights to empower your team members, delight your customers, and improve your KPI’s across the board.
Key Takeaways:
- How to utilize Customer Insights to define strategies that improve Training and Coaching
- Leverage the power of AI + HI to create a seamless end-to-end experience
- How to uncover actionable insights from customer interactions
- Empowering agents through an integrated coaching program
- How to transform quality monitoring by integrating Speech Analytics
- Five-step process to improve agent performance
- Actionable next-steps to exceed customer expectations and increase customer loyalty
- How to identify CX drivers