•   May 31, 2016 Etech Announces Release of new ICE Chat Features

    Nacogdoches, TX – May 31, 2016 – Etech Global Services constantly reviews current functions based on user feedback and marketplace trending to continue to provide feature updates and enhance the effortless user experiences and drive platform effectiveness. The Etech team is pleased to announce its latest release of new critical features for ICE chat. With this latest release, the ICE software just got smarter.  This release has been driven by a focus on usability and includes new features such as advanced live Chat Pipeline Reports, Customer interaction history, Internal chat operator features, advanced Rule Engine, Document sharing and Automated signup process. These added features and upgrades guarantee enhanced operational convenience to end users.
     
    “With these newly built advanced features, it is an excellent opportunity for companies exploring tools to enhance their customer experience.” Rocco said.
     
    Technology is crucial in today’s complex business world and the objective of the Integrated Customer Engagement (ICE) platform is to provide one platform while enhancing the overall experience for customers and employees.  Constant feedback from users, analysis of customer needs and trend awareness drive our development team to constantly augment product features for best user experience and effectiveness. Competitive services must be accompanied by appropriate technological solutions. Etech Global Service believes in enhancing customer experience while using the right combination of resources and technology.
     
    Watch this space for more news in upcoming months on future releases and product updates. Members of the ICE team are available to provide additional information on features and a free Demo upon request.
     

    About Etech Global Services

     
    Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust us with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next generation technology, and growing and empowering our people results in a solution that works. Voice, chat, email, social media, Etech is here to communicate with your customers when and how they choose.
     
    Etech believes in making a remarkable difference for you and your customers. With our industry-leading services and innovative technology solutions, like our Etech Monitoring Solutions division, Etech provides you with deeper insights into your customer interactions. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and obtain a competitive edge over your competition allowing you to increase market share.
     

    ###

     
    Press Contact:
    Veronica Hill Chimney
    veronica.chimney@etechtexas.com

    Jim Iyoob

    Jim Iyoob is the Chief Customer Officer for Etech Global Services. Jim has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Jim has an impeccable track record of innovation and advanced business intelligence. Based on his level of expertise, Jim has been featured in numerous publications including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter by “Iwantitnow”. He has co-authored three books on the call center quality monitoring.