Nacogdoches, TX- September 29, 2015 – Ronnie Mize, Etech’s Senior Vice President of Information Technology, and Tim Owen, Etech’s Compliance Officer, recently took and successfully passed the Customer Engagement Compliance Professional (CECP) exam and are now officially CECP Certified.
Once someone gains the CECP credential, they have gained a concrete understanding of both customer engagement compliance and jurisdictional laws and regulations related to customer engagement compliance. Additionally, they have gained extensive knowledge in these customer engagement tenets:
- Corporate Compliance
- Compliance Guidelines, Policies and Procedures Development
- Critical Path Analysis
- Compliance Program Development
- Customer Engagement Channels
“Two full days of CECP classes are provided and administered by attorneys prior to a rigorous two hour exam,” stated Matt Rocco, Etech’s President and COO. “This is a great accomplishment for Tim and Ronnie, and Etech as well. With this new certification, Etech remains a leader in knowledge of telemarketing regulations, CAN-SPAM regulations, Canada Anti-Spam Legislation, Do Not Track regulations, faxing regulations, and regulations which impact text messages and telephone calls to mobile phone numbers for both sales and non-sales purposes. The recently passed FCC Declaratory Ruling is the most impactful piece of regulation since the Do Not Call Law was passed. With the CECP certification of both Ronnie and Tim, I am confident that Etech and our customers will be extremely knowledgeable on latest changes in consumer protection and risk management.”
For more information about Etech Global Services, click here.
About Etech Global Services
Etech Global Services is a leading contact center and technology solution provider with more than 2,500 employees in nine locations worldwide. Etech understands the importance of customer relationships and is committed to making a remarkable difference for their clients. All of Etech’s solution strategies are driven by the ‘voice of the customer’. Stringent QA processes ensure an ever-improving customer experience as well as ensuring the highest integrity and quality possible. These differences allow Etech to provide innovative technology, industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable Etech’s clients to build stronger brands, strengthen customer relationships, and gain market share. For more information: www.etechgs.com